Comcast Report
Subscriber Totals - May 2000
|
May 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,984 |
116,116 |
114,983 |
|
Ending Subscribers |
119,047 |
116,173 |
115,030 |
|
Difference |
63 |
57 |
47 |
Operator's Incoming Calls Report - May 2000
|
May 2000 |
Month |
Year-To-Date |
|
Total Calls Received |
70,096 |
169,867 |
|
Total Calls Handled |
69,395 |
167,509 |
|
%of Calls Answered in 30 Seconds or Less |
63,436 |
152,748 |
|
# of Calls Answered in 30 Seconds or Less |
91.41% |
91.19% |
|
% of Calls Abandoned After 30 Seconds |
588 |
1,656 |
|
# of Calls Abandoned After 30 Seconds |
0.84% |
0.97% |
|
Busy Rate |
1.70% |
1.80% |
Service Interruption Report - May 2000
|
Reporting Period: 4/21/00 - 5/23/00 |
Month |
Year-To-Date |
|
Total # of Outages |
115 |
412 |
|
# of Planned Outages |
3 |
38 |
|
% of Planned Outages |
3% |
9% |
|
# of Unplanned Outages |
112 |
374 |
|
% of Unplanned Outages |
97% |
91% |
|
# of Subscribers Out |
8861 |
31,026 |
|
Total Subscriber Outage Hours |
11,781 |
44,574 |
|
Total System Customer Hours |
94,285,224 |
435,157,752 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
167.87 |
622.34 |
|
Average Duration per Outage |
1.46 |
1.51 |
|
Average Customers per Outage |
77 |
75 |
Service Call Report - May 2000
|
Reporting Period: 4/21/00 - 5/23/00 |
Month |
Year-To-Date |
|
Total Service Calls Received |
3025 |
13,354 |
|
Total Service Calls Scheduled |
3025 |
13,354 |
|
Total Service Calls Completed |
2957 |
12,644 |
|
Within 24 Hours |
1674 |
6179 |
|
% Within 24 Hours |
56.6% |
48.9% |
|
Within 36 Hours |
1994 |
6842 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.7% |
99.7% |
|
After 36 Hours by Customer Request |
954 |
5759 |
|
% After 36 Hours by Customer Request |
32.3% |
45.5% |
|
After 36 Hours, Not by Customer Request |
4 |
38 |
|
% After 36 Hours Not by Customer Request |
0.1% |
0.3% |
|
% of Subscriber Service Calls |
2.5% |
2.1% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - May 2000
|
Reporting Period: 4/21/00 - 5/23/00 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
3219 |
14,724 |
|
Total Installs Completed |
3114 |
14,295 |
|
# Within 7 Days |
2431 |
11,644 |
|
# After 7 Days by Customer Request |
683 |
2651 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - May 2000
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Berkshire, Sec 1A |
0.55 |
0.59 |
NS |
| 2 |
Huron Lakes @ Southern Dunes, Sec 2 |
0.44 |
0.00 |
NS |
| 3 |
Feather Trace |
0.81 |
0.02 |
NS |
| 4 |
Shenandoah Mobile Home Park |
0.17 |
0.00 |
MHP |
| 5 |
Crystal Lake @ River Ridge, Sec 2 |
0.72 |
0.00 |
NS |
| 6 |
Shawnee Ridge @ Southern Dunes |
0.37 |
0.00 |
CON |
| 7 |
Doe Springs |
0.23 |
0.05 |
NS |
| 8 |
Southwind Villas |
0.45 |
0.11 |
CON |
| 9 |
Ridgeview Commons |
0.21 |
0.00 |
CON |
| 10 |
Salem Creek, Sec 1 & 2 |
2.14 |
0.64 |
NS |
| 11 |
Lakes @ Winding Ridge, Sec 3 |
0.46 |
0.00 |
CON |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - May 2000
Summary of Leased Access Hours: May '00
Channel 26
| Week of: |
1st Run |
2nd Run |
Total |
| 5/1/00 - 5/5/00 |
2 |
1.0 |
3 |
| 5/6/00 - 5/10/00 |
2 |
1.0 |
3 |
| 5/11/00 - 5/15/00 |
1.0 |
.50 |
1.5 |
| 5/16/00 - 5/20/00 |
5 |
1.5 |
6.5 |
| 5/21/00 - 5/25/00 |
3.5 |
2.0 |
5.5 |
| 5/26/00 - 5/31/00 |
5 |
.50 |
5.5 |
| Grand Total |
18.5 |
6.5 |
25.0 | |
