Comcast Report
Subscriber Totals - March 2000
|
March 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,205 |
115,445 |
114,254 |
|
Ending Subscribers |
118,425 |
115,608 |
114,460 |
|
Difference |
220 |
163 |
206 |
Operator's Incoming Calls Report - March 2000
|
March 2000 |
Month |
Year-To-Date |
|
Total Calls Received |
93,925 |
289,296 |
|
Total Calls Handled |
92,008 |
283,443 |
|
%of Calls Answered in 30 Seconds or Less |
83,054 |
262,365 |
|
# of Calls Answered in 30 Seconds or Less |
90.27% |
92.56% |
|
% of Calls Abandoned After 30 Seconds |
1105 |
2738 |
|
# of Calls Abandoned After 30 Seconds |
1.18% |
0.95% |
|
Busy Rate |
0.68% |
0.40% |
|
Total Hours Staffed |
744 |
2184 |
Service Interruption Report - March 2000
|
Reporting Period: 2/23/00 - 3/23/00 |
Month |
Year-To-Date |
|
Total # of Outages |
81 |
236 |
|
# of Planned Outages |
12 |
27 |
|
% of Planned Outages |
15% |
11% |
|
# of Unplanned Outages |
69 |
209 |
|
% of Unplanned Outages |
85% |
89% |
|
# of Subscribers Out |
6418 |
16,972 |
|
Total Subscriber Outage Hours |
8530 |
26,105 |
|
Total System Customer Hours |
85,266,000 |
260,915,280 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
106.52 |
364.05 |
|
Average Duration per Outage |
1.32 |
1.54 |
|
Average Customers per Outage |
79 |
72 |
Service Call Report - March 2000
|
Reporting Period: 2/23/00 - 3/23/00 |
Month |
Year-To-Date |
|
Total Service Calls Received |
2518 |
7693 |
|
Total Service Calls Scheduled |
2518 |
7693 |
|
Total Service Calls Completed |
2355 |
7299 |
|
Within 24 Hours |
1295 |
3199 |
|
% Within 24 Hours |
55.0% |
43.8% |
|
Within 36 Hours |
1329 |
3481 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.8% |
99.6% |
|
After 36 Hours by Customer Request |
1021 |
3789 |
|
% After 36 Hours by Customer Request |
43.4% |
51.9% |
|
After 36 Hours, Not by Customer Request |
5 |
29 |
|
% After 36 Hours Not by Customer Request |
0.2% |
0.4% |
|
% of Subscriber Service Calls |
2.0% |
2.1% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - March 2000
|
Reporting Period: 2/23/00 - 3/23/00 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
2990 |
8524 |
|
Total Installs Completed |
2879 |
8306 |
|
# Within 7 Days |
2284 |
6991 |
|
# After 7 Days by Customer Request |
595 |
1315 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Community Report - March 2000
Summary of Leased Access Hours: March '00
Channel 26
| Week of: |
1st Run |
2nd Run |
Total |
| 3/1/00 - 3/5/00 |
6 |
0 |
6 |
| 3/6/00 - 3/10/00 |
5.5 |
0 |
5.5 |
| 3/11/00 - 3/15/00 |
6.5 |
0 |
6.5 |
| 3/16/00 - 3/20/00 |
4 |
0 |
4 |
| 3/21/00 - 3/25/00 |
3.5 |
0 |
3.5 |
| 3/26/00 - 3/31/00 |
4 |
0 |
4 |
| Grand Total |
29.5 |
0 |
29.5 |
Community Events & Sponsorships
March 2000
-
Comcast was the television sponsor of Noble of Indiana's "Evening In the Garden" fundraiser on March 10. The annual event is a preview of the Flower and Patio Show, featuring musical entertainment and food samples from some of Indy's finest restaurants. This year's event was the best attended to date, and raised over $50,000 for Noble of Indiana.
-
Comcast bought a table at the Women's Expo on March 25. Proceeds benefited Indiana Black Expo.
-
Comcast was a signature sponsor of the Center for Leadership Development's Annual Minority Achievement Awards Dinner, held March 27 at the Indianapolis Convention Center. |
Public Service Announcements
March 2000
-
Cable in the Classroom "Alfre Woodard's Eyes" - 14,992
-
Big Sisters "Do We Look Like Sisters" - 493
-
Character First "Barry Collier" - 6375
-
Character First "Ed Simcox" - 477
-
Hoop City "Dick Vitale" - 3224
-
Noble of Indiana "Evening in the Garden" - 4828
-
Washington Township Schools "Good Times" - 795
-
Race for the Cure "Indianapolis" - 750
-
Race for the Cure "Ford" - 737
Newsmakers
-
Mayor Bart Peterson #1 - 18
-
Mayor Bart Peterson #2 - 15
-
Mayor Bart Peterson #3 - 15
-
Beuert Ser Vass, City Council - 20
-
Cedric Dempsey, NCAA - 16
-
Dale Neuberger, Indiana Sports Corp. - 18
-
Diane Fehr, Cystic Fibrosis - 15
-
Jon Brill, Indiana Transportation Museum - 15
-
Frank Short, City Council - 19
-
Heidi Nightingale, Noble of Indiana - 20
-
Jim Merritt, State Senate - 20
-
Jim Shaffer, NCAA - 16
-
Kendra Kidwell, Girl Scouts - 20
-
Maribeth Smith, Final Four LOC - 16
-
Myles Brand, Indiana University - 19
-
Sally Brown, American Trans Air - 19
-
Terry Ceaser-Hudson, Children's Wish Fund - 16
-
Tom Jernstedt, NCAA - 16
-
Vikki Kelley, College Goal Sunday - 20
-
Kathy Jordan, Race for the Cure - 14 |
