Comcast Report
Subscriber Totals - June 2000
|
June 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
119,047 |
116,173 |
115,030 |
|
Ending Subscribers |
119,506 |
116,569 |
115,445 |
|
Difference |
459 |
396 |
415 |
Operator's Incoming Calls Report - June 2000
|
June 2000 |
Month |
Year-To-Date |
|
Total Calls Received |
70,420 |
240,287 |
|
Total Calls Handled |
69,639 |
237,148 |
|
%of Calls Answered in 30 Seconds or Less |
63,986 |
216,734 |
|
# of Calls Answered in 30 Seconds or Less |
91.88% |
91.39% |
|
% of Calls Abandoned After 30 Seconds |
613 |
2,269 |
|
# of Calls Abandoned After 30 Seconds |
0.87% |
0.94% |
|
Busy Rate |
1.17% |
1.65% |
Service Interruption Report - June 2000
|
Reporting Period: 5/24/00 - 6/22/00 |
Month |
2nd QTR 2000 |
|
Total # of Outages |
147 |
323 |
|
# of Planned Outages |
0 |
11 |
|
% of Planned Outages |
0% |
3% |
|
# of Unplanned Outages |
147 |
312 |
|
% of Unplanned Outages |
100% |
97% |
|
# of Subscribers Out |
14,592 |
28,646 |
|
Total Subscriber Outage Hours |
44,077 |
62,546 |
|
Total System Customer Hours |
94,648,752 |
268,891,224 |
|
Reliability % |
99.95% |
99.98% |
|
Total Duration Hours |
332.17 |
590.46 |
|
Average Duration per Outage |
2.26 |
1.83 |
|
Average Customers per Outage |
99 |
89 |
Service Call Report - June 2000
|
Reporting Period: 5/24/00 - 6/22/00 |
Month |
2nd QTR 2000 |
|
Total Service Calls Received |
2601 |
8262 |
|
Total Service Calls Scheduled |
2601 |
8262 |
|
Total Service Calls Completed |
2585 |
7930 |
|
Within 24 Hours |
1565 |
4545 |
|
% Within 24 Hours |
60.5% |
57.3% |
|
Within 36 Hours |
2020 |
5381 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.6% |
99.7% |
|
After 36 Hours by Customer Request |
554 |
2524 |
|
% After 36 Hours by Customer Request |
21.4% |
31.8% |
|
After 36 Hours, Not by Customer Request |
11 |
20 |
|
% After 36 Hours Not by Customer Request |
0.4% |
0.3% |
|
% of Subscriber Service Calls |
2.2% |
6.7% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - June 2000
|
Reporting Period: 5/24/00 - 6/22/00 |
Month |
2nd QTR 2000 |
|
Total Installs Scheduled |
2917 |
9117 |
|
Total Installs Completed |
2801 |
8790 |
|
# Within 7 Days |
2739 |
7392 |
|
# After 7 Days by Customer Request |
62 |
1398 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - June 2000
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Villas of Lake Lakota |
0.89 |
0.03 |
CON |
| 2 |
Cobblefield, Sec. 2 |
0.41 |
0.00 |
N/S |
| 3 |
Villas @ Winding Ridge, Sec. 2 |
0.19 |
0.00 |
CON |
| 4 |
Bluffview Meadows |
1.09 |
0.00 |
N/S |
| 5 |
Ridgewood Hills, Sec. 3A & 3B |
1.17 |
0.00 |
N/S |
| 6 |
Buck Creek Village, Sec 2 |
0.38 |
0.06 |
N/S |
| 7 |
Lakeside Manor West, Sec. 2 |
1.07 |
0.02 |
N/S |
| 8 |
Murphy's Landing Apts |
1.55 |
0.00 |
N/S |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - June 2000
Summary of Leased Access Hours: June '00
Channel 26
| Week of: |
1st Run |
2nd Run |
Total |
| 6/1/00 - 6/5/00 |
3.5 |
0 |
3.5 |
| 6/6/00 - 6/10/00 |
3.5 |
0 |
3.5 |
| 6/11/00 - 6/15/00 |
7.0 |
0 |
7.0 |
| 6/16/00 - 6/20/00 |
5.0 |
0 |
5.0 |
| 6/21/00 - 6/25/00 |
6.5 |
0 |
6.5 |
| 6/26/00 - 6/30/00 |
5.5 |
0 |
5.5 |
| Grand Total |
31.0 |
0 |
31.0 | |
Community Events & Sponsorships
June 2000
-
Comcast was a corporate sponsor of the Indianan Repertory Theatre's major fundraising event, "The IRT Celebrity Radio Show," held June 3.
-
Comcast representatives attended the Central Indiana Community Foundation's seminar on Indianapolis' growing Hispanic population, held June 8 at the Marrott.
-
Comcast sponsored and attended the Indianapolis Urban League's "Ebony and Ivory Gala," held June 23 at the Roof Ballroom. Comcast Regional Vice President Don Erickson was an honorary chairperson for the event.
-
Comcast and Animal Planet joined forces for a ZooVenture promotion at the Indianapolis Zoo. J.D. Roth, host of the popular kids' how ZooVenture on Animal Planet, was in town for six performances at the zoo. Comcast customers were given a 20% discount on admission for the entire weekend.
Public Service Announcements
June 2000
-
Russian Festival "Tickets on Sale" - 327
-
American Heart Association "Mom" - 530
-
Army National Guard "Frame" - 399
-
Big Sisters "Do We Look Like Sisters" - 613
-
Character First "June" - 163
-
Character First "Blackwell" - 83
-
Eiteljorg Museum "Indian Market" - 86
-
Guided Dog Foundation "Shatner" - 72
-
Guide Dog Foundation "Stewart" - 342
-
Indiana Black Expo "Family Fun" - 83
Newsmakers
-
Amy Nickol, March of Dimes - 32
-
Mayor Bart Peterson #1, City of Indianapolis - 32
-
Mayor Bart Peterson #2, City of Indianapolis - 32
-
John Keeler, Marion County Republicans - 30
-
Mike McDaniel, Indian Republican Party - 32
-
Tony George #1, Indianapolis Motor Speedway - 29
-
Tony George #2, Indianapolis Motor Speedway - 30
-
Vicki Perry, Shots for Tots - 29
-
Cindy Hoye, Indiana State Fair - 21
-
Ed McGarrell, Hudson Institute - 21
-
Howard Caldwell, Former TV Anchor - 21
-
K.P. Singh, Artist - 21
-
Mary Huggard, Indianapolis Convention & Visitors Association - 20
-
Michelle McNeil-Solida, Indianapolis Star - 21
-
Ron Brown, Indiana Federation of the Blind - 20
-
Terry Linger, Lingner Group Productions - 21
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