Comcast Report
Subscriber Totals - July 2000
|
July 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
119,506 |
116,569 |
115,445 |
|
Ending Subscribers |
118,833 |
115,800 |
114,662 |
|
Difference |
(673) |
(769) |
(783) |
Operator's Incoming Calls Report - July 2000
|
Cable |
Month |
QTR-To-Date |
|
Total Calls Received |
58,783 |
58,783 |
|
Total Calls Handled |
57,543 |
57,543 |
|
# of Calls Answered in 30 Seconds or Less |
51,477 |
51,477 |
|
% of Calls Answered in 30 Seconds or Less |
89.46% |
89.46% |
|
# of Calls Abandoned After 30 Seconds |
1,172 |
1,172 |
|
% of Calls Abandoned After 30 Seconds |
1.99% |
1.99% |
|
Busy Rate |
2.26% |
2.26% |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
8,409 |
8,409 |
|
Total Calls Handled |
8,180 |
8,180 |
Service Interruption Report - July 2000
|
Reporting Period: 6/23/00 - 7/20/00 |
Month |
3rd QTR 2000 |
|
Total # of Outages |
75 |
75 |
|
# of Planned Outages |
1 |
1 |
|
% of Planned Outages |
1% |
1% |
|
# of Unplanned Outages |
74 |
74 |
|
% of Unplanned Outages |
99% |
99% |
|
# of Subscribers Out |
5038 |
5038 |
|
Total Subscriber Outage Hours |
7774 |
7774 |
|
Total System Customer Hours |
118,833 |
118,833 |
|
Reliability % |
93.46% |
93.46% |
|
Total Duration Hours |
127.92 |
127.92 |
|
Average Duration per Outage |
1.71 |
1.71 |
|
Average Customers per Outage |
67 |
67 |
Service Call Report - July 2000
|
Reporting Period: 6/23/00 - 7/20/00 |
Month |
3rd QTR 2000 |
|
Total Service Calls Received |
2946 |
2946 |
|
Total Service Calls Scheduled |
2946 |
2946 |
|
Total Service Calls Completed |
2731 |
2731 |
|
Within 24 Hours |
1222 |
1222 |
|
% Within 24 Hours |
44.7% |
44.7% |
|
Within 36 Hours |
2163 |
2163 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.3% |
99.3% |
|
After 36 Hours by Customer Request |
550 |
550 |
|
% After 36 Hours by Customer Request |
20.1% |
20.1% |
|
After 36 Hours, Not by Customer Request |
18 |
18 |
|
% After 36 Hours Not by Customer Request |
0.7% |
0.7% |
|
% of Subscriber Service Calls |
2.3% |
2.3% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - July 2000
|
Reporting Period: 6/23/00 - 7/20/00 |
Month |
3rd QTR 2000 |
|
Total Installs Scheduled |
2964 |
2964 |
|
Total Installs Completed |
2666 |
2666 |
|
# Within 7 Days |
2590 |
2590 |
|
# After 7 Days by Customer Request |
76 |
76 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - July 2000
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Eagle Creek Manor |
0.41 |
0.00 |
NS |
| 2 |
Berkshire, Sec 1B |
1.15 |
0.07 |
NS |
| 3 |
Glenn Woods, Sec 3 |
0.60 |
0.00 |
NS |
| 4 |
Red Bud Estates |
0.62 |
0.00 |
NS |
| 5 |
Benjamin Court Apts |
0.50 |
0.00 |
APT |
| 6 |
Franklin Gardens, Sec 2 |
1.01 |
0.00 |
NS |
| 7 |
Sycamore Run, Sec 2 |
0.66 |
0.00 |
NS |
| 8 |
Becker Estates @ Wildwood, Sec 2 |
0.69 |
0.00 |
NS |
| 9 |
Waterfront Apts, Sec 1 |
0.22 |
0.00 |
APT |
| 10 |
Briarbrook Farms, Sec 4 |
0.22 |
0.00 |
NS |
| 11 |
Richmond Hills, Sec 2 |
0.85 |
0.00 |
NS |
| 12 |
Oakland Hills, Sec 10 |
0.65 |
0.10 |
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - July 2000
Summary of Leased Access Hours: July '00
Channel 26
| Week of: |
1st Run |
2nd Run |
Total |
| 7/1/00 - 7/5/00 |
4 |
0 |
4 |
| 7/6/00 - 7/10/00 |
3.5 |
0 |
3.5 |
| 7/11/00 - 7/15/00 |
3.5 |
0 |
3.5 |
| 7/16/00 - 7/20/00 |
7 |
0 |
7 |
| 7/21/00 - 7/25/00 |
7 |
2 |
9 |
| 7/26/00 - 7/31/00 |
6.5 |
4 |
10.5 |
| Grand Total |
31.5 |
6 |
37.5 | |
Community Events & Sponsorships
July 2000
-
Comcast was a major sponsor of Indiana Black Expo July 14-16, including our sponsorship of the annual Corporate Luncheon. We donated $50,000 in advertising to IBE, promoting several of the week's events. Comcast also purchased the equivalent of 4 booths at Expo, and gave away one premium item every hour throughout the 3-day convention. We also partnered with WTLC Radio to co-promote the Music Heritage Concerts held at Conseco Fieldhouse.
Public Service Announcements
July 2000
-
American Heart Association "Right Arm" - 1409
-
American Heart Association "Mom" - 157
-
Army National Guard "Frame" - 1422
-
Character First "June" - 201
-
Character First "July" - 347
-
Gleaners Food Bank "Fabian" - 1016
-
Guided Dog Foundation "Shatner" - 636
-
Indiana Black Expo "Generic" - 664
-
Indiana Black Expo "Earth Wind & Fire" - 1357
-
Indiana Black Expo "Generic 2" - 429
Newsmakers
-
Andrea Neal, Indianapolis Star - 29
-
Cindy Hoye, Indiana State Fair - 34
-
Ed McGarrell, Hudson Institute - 33
-
Hal Thompson, Seniors Unlimited - 30
-
Howard Caldwell, Former TV Anchor - 34
-
Chief Jerry Barker, Indianapolis Police Department - 29
-
Jon Schwantes #1, Indianapolis Star - 30
-
Jon Schwantes #2, Indianapolis Star - 29
-
K.P. Singh, Artist - 34
-
Katie Ramsey, Indiana State Fair Queen - 29
-
Mary Huggard, Indianapolis Convention & Visitors Association - 34
-
Michelle McNeil Solida, Indianapolis Star - 34
-
Pam Altmeyer, Gleaners Food Bank - 30
-
Paula Allen, Youth As Resources - 29
-
Robert Enlow, Friedman Foundation - 29
-
Ron Brown, Indian Federation of the Blind - 33
-
Terry Lingner, Lingner Group Productions - 33
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