Comcast Report
Subscriber Totals - January 2000
|
January 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,359 |
115,813 |
114,642 |
|
Ending Subscribers |
117,877 |
115,186 |
113,981 |
|
Difference |
482 |
627 |
661 |
Operator's Incoming Calls Report - January 2000
|
January 2000 |
Month |
Year-To-Date |
|
Total Calls Received |
106,194 |
106,194 |
|
Total Calls Handled |
103,326 |
103,326 |
|
%of Calls Answered in 30 Seconds or Less |
95,551 |
95,551 |
|
# of Calls Answered in 30 Seconds or Less |
92.48% |
92.48% |
|
% of Calls Abandoned After 30 Seconds |
1,199 |
1,199 |
|
# of Calls Abandoned After 30 Seconds |
1.13% |
1.13% |
|
Busy Rate |
0.20% |
0.20% |
|
Total Hours Staffed |
744 |
744 |
Service Interruption Report - January 2000
| |
Month |
Year-To-Date |
|
Total # of Outages |
87 |
87 |
|
# of Planned Outages |
9 |
9 |
|
% of Planned Outages |
10.0% |
10% |
|
# of Unplanned Outages |
78 |
78 |
|
% of Unplanned Outages |
90% |
90% |
|
# of Subscribers Out |
6,644 |
6,644 |
|
Total Subscriber Outage Hours |
11,387 |
11,387 |
|
Total System Customer Hours |
84,867,840 |
84,867,840 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
149.8 |
149.8 |
|
Average Duration per Outage |
1.72 |
1.72 |
|
Average Customers per Outage |
76 |
76 |
Service Call Report - January 2000
| |
Month |
Year-To-Date |
|
Total Service Calls Received |
2600 |
2600 |
|
Total Service Calls Scheduled |
2600 |
2600 |
|
Total Service Calls Completed |
2473 |
2473 |
|
Within 24 Hours |
687 |
687 |
|
% Within 24 Hours |
27.80% |
27.80% |
|
Within 36 Hours |
768 |
768 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.4% |
99.40% |
|
After 36 Hours by Customer Request |
1690 |
1690 |
|
% After 36 Hours by Customer Request |
68.30% |
68% |
|
After 36 Hours, Not by Customer Request |
15 |
15 |
|
% After 36 Hours Not by Customer Request |
0.60% |
0.60% |
|
% of Subscriber Service Calls |
2.10% |
2.10% | |
Installation Report - January 2000
| |
Month |
Year-To-Date |
|
Total Installs Scheduled |
2553 |
2553 |
|
Total Installs Completed |
2527 |
2527 |
|
# Within 7 Days |
2189 |
2189 |
|
# After 7 Days by Customer Request |
338 |
338 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
|
Community Events & Sponsorships
January 2000
Public Service Announcements
January 2000
-
Cable in the Classroom "Alfre Woodard's" 962
-
American Legion "Flag Waver" 208
-
Cable in the Classroom "Bill Cosby" 297
-
Cable Positive "Safe Woman" 5059
-
Cable Positive "Smarter" 309
-
Cable First "Nancy Fitzgerald" 4795
-
Eiteljorg Museum "Special Event" 3261
-
Indiana Propane Gas Association "Fireplace Safety" 4903
-
City of Indianapolis "Race Relations Summit" 1712
-
City of Indianapolis "Y2K - Be Prepared" 321
-
City of Indianapolis "Cottey/Zunk" 309
Newsmakers
-
Michael O'Connor, Mayor's Office 33
-
Troy Bruinsma, Comcast Online 32
-
Jon Schwantes #2 Indianapolis Star 22
-
Jon Schwantes #1 Indianapolis Star 20
-
Mark Lee, World AIDS Day 20
-
Miles Brand, Indiana University 21
-
Rozelle Boyd, City-County Council 21
-
Lt. Col. Jack Getz, Salvation Army 20
-
Dick Hoffert, Indianapolis Symphony Orchestra 20
-
Mike Williams, Indiana Library Federation 20
-
Jeanette Lee, Billiards Professional 16
-
Pamela Altmeyer, Gleaners Food Bank 15
-
Fred Nation, Indianapolis Motor Speedway 15
-
Jack Cottey, Marion County Sheriff 14
-
Linda Carmody, Better Business Bureau 14
-
Scott Newman, Marion County Prosecutor 14
-
Arnold Jolles, Eiteljorg Museum 14
-
Bart Peterson, Mayor of Indianapolis 14
-
Wally Renfro NCAA 14
-
Jim Irsay, Indianapolis Colts 14
-
Donnie Walsh, Indiana Pacers 13
-
Peter Harstad, Indiana Historical Society 13
-
Carolyn Parkhill, American Cancer Society 13
-
Jeffrey Patchen, Children's Museum 14
-
Carolyn Faust, Season of Sharing 4
-
Julia Watson, Indianapolis Downtown Inc. 4 |
