Comcast Report
Subscriber Totals - February 2000
|
February 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
2,470 |
112,549 |
111,388 |
|
Ending Subscribers |
2,546 |
112,963 |
111,388 |
|
Difference |
328 |
259 |
273 |
Operator's Incoming Calls Report - February 2000
|
February 2000 |
Month |
Year-To-Date |
|
Total Calls Received |
89,177 |
195,371 |
|
Total Calls Handled |
88,109 |
191,435 |
|
%of Calls Answered in 30 Seconds or Less |
83,760 |
179,311 |
|
# of Calls Answered in 30 Seconds or Less |
95.06% |
93.67% |
|
% of Calls Abandoned After 30 Seconds |
434 |
1,633 |
|
# of Calls Abandoned After 30 Seconds |
0.49% |
0.84% |
|
Busy Rate |
12% |
0.16% |
|
Total Hours Staffed |
696 |
1440 |
Service Interruption Report - February 2000
|
Reporting Period: 1/22/00 - 2/22/00 |
Month |
Year-To-Date |
|
Total # of Outages |
68 |
155 |
|
# of Planned Outages |
6 |
15 |
|
% of Planned Outages |
9.0% |
10% |
|
# of Unplanned Outages |
62 |
140 |
|
% of Unplanned Outages |
91% |
90% |
|
# of Subscribers Out |
3,910 |
10,554 |
|
Total Subscriber Outage Hours |
6,188 |
17,575 |
|
Total System Customer Hours |
90,781,440 |
175,649,280 |
|
Reliability % |
99.99% |
99.98% |
|
Total Duration Hours |
107.73 |
257.53 |
|
Average Duration per Outage |
1.58 |
1.66 |
|
Average Customers per Outage |
58 |
68 |
Service Call Report - February 2000
|
Reporting Period: 1/22/00 - 2/22/00 |
Month |
Year-To-Date |
|
Total Service Calls Received |
2575 |
5175 |
|
Total Service Calls Scheduled |
2575 |
5175 |
|
Total Service Calls Completed |
2471 |
4944 |
|
Within 24 Hours |
1217 |
1904 |
|
% Within 24 Hours |
49.30% |
38.50% |
|
Within 36 Hours |
1384 |
2152 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.6% |
99.50% |
|
After 36 Hours by Customer Request |
1078 |
2768 |
|
% After 36 Hours by Customer Request |
43.60% |
56% |
|
After 36 Hours, Not by Customer Request |
9 |
24 |
|
% After 36 Hours Not by Customer Request |
0.40% |
0.50% |
|
% of Subscriber Service Calls |
2.10% |
2.10% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - February 2000
|
Reporting Period: 1/22/00 - 2/22/00 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
2981 |
5534 |
|
Total Installs Completed |
2900 |
5427 |
|
# Within 7 Days |
2518 |
4707 |
|
# After 7 Days by Customer Request |
382 |
720 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Community Report - February 2000
Summary of Leased Access Hours: February '00
Channel 26
| Week of: |
1st Run |
2nd Run |
Total |
| 2/1/00 - 2/5/00 |
5.5 |
0 |
5.5 |
| 2/6/00 - 2/10/00 |
9 |
0 |
9 |
| 2/11/00 -2/15/00 |
8 |
0 |
8 |
| 2/16/00 - 2/20/00 |
4 |
0 |
4 |
| 2/21/00 - 2/25/00 |
5 |
0 |
5 |
| 2/26/00 - 2/29/00 |
6.5 |
0 |
6.5 |
| Grand Total |
38 |
0 |
38 | |
Community Events & Sponsorships
February 2000
Public Service Announcements
February 2000
-
Cable in the Classroom "Alfre Woodard's Eyes" - 6320
-
Cable Positive "Safe Woman" - 102
-
Character First "Nancy Fitzgerald" - 314
-
Character First "Ed Simcox" - 1155
-
Eiteljorg Museum "Special Event" - 7651
-
Noble of Indiana "Evening in the Garden" - 1605
Newsmakers
-
Frank Short, City-County Council - 32
-
Vikki Kelley, College Goal Sunday - 32
-
Jim Merritt, State Senator - 31
-
Kendra Kidwell, Girl Scouts of America - 30
-
Heidi Nightengale, Noble Auxiliary - 30
-
Sally Brown, American Trans Air - 30
-
Beurt SerVass, City-County Council - 30
-
Dale Neuberger, Indiana Sports Corp - 30
-
Mayor Bart Peterson #1, City of Indianapolis - 29
-
Myles Brand, Indiana University - 11
-
Wally Renfro, NCAA - 3
-
Mayor Bart Peterson #2, City of Indianapolis - 3
-
Troy Bruinsma, Comcast Online - 3
-
Donnie Walsh, Indiana Pacers - 3
-
Michael O'Conner, Mayor's Chief of Staff - 3
-
Rozelle Boyd, City-County Council - 3
-
Arnold Jolles, Eiteljorg Museum - 3
-
Carolyn Parkhill, American Cancer Society - 2
-
Dr. Jeffrey Patchen, Children's Museum - 2
-
Fred Nation, Indianapolis Motor Speedway - 2
-
Jack Cottey, Marion County Sheriff - 2
-
Jeanette Lee, Billiards Professional - 2
-
Jim Irsay, Indianapolis Colts - 2
-
Scott Newman, Marion County Prosecutor - 2
-
Linda Carmody, Better Business Bureau - 2
-
Pam Altmeyer, Gleaner's Food Bank - 2
-
Peter Harstad, Indiana Historical Society - 2 |
