Comcast Report
Subscriber Totals - December 2000
|
December 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,596 |
114,440 |
113,134 |
|
Ending Subscribers |
118,906 |
114,667 |
113,368 |
|
Difference |
310 |
227 |
234 |
Operator's Incoming Calls Report - December 2000
|
Cable |
Month |
QTR-To-Date |
|
Total Calls Received |
52,640 |
172,402 |
|
Total Calls Handled |
49,438 |
163,618 |
|
# of Calls Answered in 30 Seconds or Less |
43,124 |
144,448 |
|
% of Calls Answered in 30 Seconds or Less |
87.23% |
88.28% |
|
# of Calls Abandoned After 30 Seconds |
2,909 |
7,881 |
|
% of Calls Abandoned After 30 Seconds |
5.53% |
4.57% |
|
Busy Rate |
3.59% |
2.04% |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
11,646 |
28,852 |
| Total Calls Handled |
10,588 |
15,994 |
Complaint Summaries - December 2000
|
Source of Complaint |
Executive Complaints |
BBB Complaints |
Cable Agency |
Overall Total |
| Damage |
|
|
|
0 |
| Billing |
2 |
1 |
19 |
22 |
| Service |
4 |
|
3 |
7 |
| Installation |
|
|
2 |
2 |
| Customer Service |
1 |
|
2 |
3 |
| Rates |
|
|
4 |
4 |
| Online |
3 |
2 |
5 |
10 |
| Bury Drop |
|
|
1 |
1 |
| Programming |
1 |
|
2 |
3 |
| Post Wire |
|
|
|
0 |
| Unanswered |
0 |
0 |
3 |
3 |
| Total Complaints |
11 |
3 |
38 |
52 |
| Average Time to Resolve |
2 days |
2 days |
2 days |
2 days |
| Overall Percentage |
21% |
6% |
73% |
100% |
Service Interruption Report - December 2000
|
Reporting Period: 11/23/00 - 12/21/00 |
Month |
4th QTR 2000 |
|
Total # of Outages |
75 |
187 |
|
# of Planned Outages |
2 |
16 |
|
% of Planned Outages |
3% |
8.6% |
|
# of Unplanned Outages |
73 |
171 |
|
% of Unplanned Outages |
97% |
91.4% |
|
# of Subscribers Out |
5,249 |
13,049 |
|
Total Subscriber Outage Hours |
9,309 |
22,095 |
|
Total System Customer Hours |
82,758,576 |
82,635,036 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
159.50 |
327.05 |
|
Average Duration per Outage |
2.13 |
1.50 |
|
Average Customers per Outage |
70 |
69.7 |
Service Call Report - December 2000
|
Reporting Period: 11/23/00 - 12/21/00 |
Month |
4th QTR 2000 |
|
Total Service Calls Received |
2490 |
8052 |
|
Total Service Calls Scheduled |
2490 |
8052 |
|
Total Service Calls Completed |
2040 |
7314 |
|
Within 24 Hours |
1399 |
4241 |
|
% Within 24 Hours |
68.6% |
58.0% |
|
Within 36 Hours |
1602 |
6025 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
100.0% |
100% |
|
After 36 Hours by Customer Request |
438 |
1289 |
|
% After 36 Hours by Customer Request |
21.5% |
17.6% |
|
After 36 Hours, Not by Customer Request |
0 |
2 |
|
% After 36 Hours Not by Customer Request |
0.0% |
0.03% |
|
% of Subscriber Service Calls |
1.7% |
3.07% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - December 2000
|
Reporting Period: 11/23/00 - 12/21/00 |
Month |
4th QTR 2000 |
|
Total Installs Scheduled |
2647 |
8722 |
|
Total Installs Completed |
2251 |
7598 |
|
# Within 7 Days |
2232 |
7496 |
|
# After 7 Days by Customer Request |
19 |
102 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - December 2000
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Eagle Trace Village, Sec. 1B |
0.49 |
0.00 |
N/S |
| 2 |
Fishermans Village Apts |
0.68 |
0.34 |
APT |
| 3 |
Pebblepointe Apts |
0.90 |
0.00 |
APT |
| 4 |
The Landings Apts |
0.75 |
0.00 |
APT |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - December 2000
Summary of Leased Access Hours: December '00
Channel 26
| Week of: |
1st Run |
2nd Run |
3rd Run |
Total |
| 12/1/00 - 12/5/00 |
3 |
0 |
0 |
3 |
| 12/6/00 - 12/10/00 |
1.5 |
0 |
0 |
1.5 |
| 12/11/00 - 12/15/00 |
2.5 |
0 |
0 |
2.5 |
| 12/16/00 - 12/21/00 |
2 |
0 |
0 |
2 |
| 12/21/00 - 12/26/00 |
2.5 |
0 |
0 |
2.5 |
| 12/26/00 - 12/31/00 |
3 |
0 |
0 |
3 |
| Grand Total |
14.5 |
0 |
0 |
14.5 | |
Community Events & Sponsorships
December 2000
-
Comcast and the Learning Center presented a $1000 scholarship to St. Barnabas Elementary School 4th grader Zach Ambs, winner of our "Everyday Heroes" contest. Students throughout the Comcast system were encouraged to nominate a role model who touches his or her life on a daily basis. Zach nominated one of the cooks in his school's cafeteria. Zach and his hero were honored during a ceremony at the school in December 6.
Public Service Announcements
December 2000
-
Alzheimer's Association "Family Album" - 1415
-
American Heart Association "Mom" - 11,314
-
Cable Positive "Billy Bob Thornton" - 227
-
Cable Positive "Julia Bond" - 167
-
Cable Positive "Maya Angelou" - 3591
-
Cable Positive "Skateboard" - 3488
-
Character Council "Medal of Honor" - 963
-
Christamore House "Tree Spree" - 2078
-
Jr. Achievement "Potential" - 3746
-
Children's Museum "Liberty Bell 7" - 1904
-
US Marine Corps "Family Portrait" - 1393
Newsmakers
-
Mayor Bart Peterson, City of Indianapolis - 58
-
Brian Bosma, State Representative - 51
-
Brian Williams, Tech Net - 54
-
Dale Shields, Ballet Internationale - 54
-
Gerry Bepko, IUPUI - 54
-
Jan Bates, United Christmas Service - 18
-
Janet Daniels, Seeds of Hop - 18
-
Larry O'Connor, United Way - 18
-
Mark Lee, Voices from the Heart - 56
-
Salley Otte, Year of Volunteering - 56
-
Sgt. Tobin Orr, Toys for Tots - 52
-
Shawn Tabor, People's Burn Foundation - 18
-
Sherri Massa, Dress for Success - 18
-
Terry Thompson, Wayne Township Schools - 18
-
Tracey Horth Krueger, Domestic Violence Network - 18 |
