Comcast Report
Subscriber Totals - August 2000
|
August 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,833 |
115,800 |
114,662 |
|
Ending Subscribers |
118,444 |
115,140 |
113,889 |
|
Difference |
(390) |
(661) |
(774) |
Operator's Incoming Calls Report - August 2000
|
Cable |
Month |
QTR-To-Date |
|
Total Calls Received |
63,447 |
122,230 |
|
Total Calls Handled |
62,646 |
120,189 |
|
# of Calls Answered in 30 Seconds or Less |
57,293 |
108,770 |
|
% of Calls Answered in 30 Seconds or Less |
91.46% |
90.50% |
|
# of Calls Abandoned After 30 Seconds |
982 |
2,154 |
|
% of Calls Abandoned After 30 Seconds |
1.55% |
1.76% |
|
Busy Rate |
1.66% |
1.39% |
|
Online |
Month |
QTR-To-Date |
|
Total Calls Received |
10,577 |
18,986 |
Service Interruption Report - August 2000
|
Reporting Period: 7/21/00 - 8/24/00 |
Month |
3rd QTR 2000 |
|
Total # of Outages |
186 |
261 |
|
# of Planned Outages |
2 |
3 |
|
% of Planned Outages |
1% |
1% |
|
# of Unplanned Outages |
184 |
258 |
|
% of Unplanned Outages |
99% |
99% |
|
# of Subscribers Out |
13,979 |
19017 |
|
Total Subscriber Outage Hours |
24,027 |
31,801 |
|
Total System Customer Hours |
99,492,960 |
179,348,736 |
|
Reliability % |
99.98% |
99.98% |
|
Total Duration Hours |
320.15 |
448.07 |
|
Average Duration per Outage |
1.72 |
1.72 |
|
Average Customers per Outage |
75 |
73 |
Service Call Report - August 2000
|
Reporting Period: 7/21/00 - 8/24/00 |
Month |
3rd QTR 2000 |
|
Total Service Calls Received |
4267 |
7213 |
|
Total Service Calls Scheduled |
4267 |
7213 |
|
Total Service Calls Completed |
3911 |
6642 |
|
Within 24 Hours |
1708 |
2930 |
|
% Within 24 Hours |
43.7% |
44.1% |
|
Within 36 Hours |
3006 |
5169 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.7% |
99.5% |
|
After 36 Hours by Customer Request |
892 |
1442 |
|
% After 36 Hours by Customer Request |
22.8% |
21.7% |
|
After 36 Hours, Not by Customer Request |
13 |
31 |
|
% After 36 Hours Not by Customer Request |
0.3% |
0.5% |
|
% of Subscriber Service Calls |
3.3% |
5.6% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - August 2000
|
Reporting Period: 7/21/00 - 8/24/00 |
Month |
3rd QTR 2000 |
|
Total Installs Scheduled |
3752 |
6716 |
|
Total Installs Completed |
3438 |
6104 |
|
# Within 7 Days |
3340 |
5930 |
|
# After 7 Days by Customer Request |
98 |
174 |
| (Prior to June 2000 ALL customer requests were counted, as of June 2000 this number will reflect ONLY customer requests after 7 days.) |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - August 2000
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Arbors on Bluff |
0.39 |
0.13 |
NS |
| 2 |
Hartman Village |
0.98 |
0.00 |
NS |
| 3 |
Wildcat Run, Sec 10 |
1.23 |
0.00 |
NS |
| 4 |
Gray Farms Estates |
0.49 |
0.06 |
NS |
| 5 |
Stable Chase, Sec 2 |
0.31 |
0.00 |
NS |
| 6 |
Waterfront Apts, Phase 2 |
0.76 |
0.00 |
APT |
| 7 |
Sherman Commons, Sec 4 |
0.88 |
0.00 |
NS |
| 8 |
Orchard Valley Farms, Sec 2A |
0.41 |
0.26 |
NS |
| 9 |
Lakeland Trails, Sec 2 |
0.79 |
0.00 |
NS |
| 10 |
Woodland Trace, Sec 1 & 2 |
1.47 |
0.00 |
NS |
| 11 |
Hastings Trace |
0.30 |
0.00 |
NS |
| 12 |
Meadow Bend, Sec 4 |
1.19 |
0.00 |
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - August 2000
Summary of Leased Access Hours: August '00
Channel 26
| Week of: |
1st Run |
2nd Run |
Total |
| 8/1/00 - 8/6/00 |
0 |
0 |
0 |
| 8/7/00 - 8/13/00 |
2 |
0 |
2 |
| 8/14/00 - 8/20/00 |
1.5 |
0 |
1.5 |
| 8/21/00 - 8/27/00 |
4.5 |
0.5 |
5 |
| 8/28/00 - 8/31/00 |
4.5 |
0 |
4.5 |
| Grand Total |
12.5 |
0.5 |
13 | |
Community Events & Sponsorships
August 2000
-
Comcast was the media sponsor of Gleaners Food Bank's "Good Vibrations" fundraiser August 12 at the Indianapolis Colts Pavilion. Rock & Roll icon Fabian was the emcee of the event.
-
Sunday, August 13 was "Comcast Day" at the Indiana State Fair. Comcast partnered with MTV to bring the network's "Choose or Lose" tent to the fair and registered 116 Hoosiers to vote in time for the November election.
-
Comcast hosted the C-SPAN Bus' visit to North Central High School on August 14. Over 100 teachers and administrators from the school toured the bus, learning about the network and its coverage of federal politics.
-
On August 15, Comcast hosted HBO Family Bus' stop at the Indiana State Fair. HBO Family used the bus to honor two local filmmakers under the age of 16. Both of the kids will have films featured on HBO Family later this year.
Public Service Announcements
August 2000
-
Air Force Reserve "That Others May Live" - 575
-
Character First "July" - 1256
-
Gleaners Food Bank "Good Vibrations" - 375
-
Indiana State Fair "HBO Family" - 642
-
Senator Lugar Health Fair - 335
-
Senator Lugar Run/Walk - 489
-
United Way "Bob" - 90
-
United Way "Doug" - 65
-
United Way "Olivia & Catherine" - 1193
-
United Way "Shannon" - 1274
Newsmakers
-
Andrea Neal, Indianapolis Star - 13
-
Craig Hintz, Warren Township Schools - 20
-
Dan Duncan, Community Service Council - 21
-
Debbie Zipes, Bridges to Success - 21
-
Diane Jackson, United Way - 20
-
Ed Bowes, Pike Township Schools - 21
-
Fred Kiss, Information & Referral Network - 21
-
Hal Thompson, Seniors Unlimited - 12
-
Chief Jerry Barker, Indianapolis Police Department - 13
-
Lt. Gov. Joe Kernan - 20
-
John Hay, CIRCL - 20
-
Jon Schwantes #1, Indianapolis Star - 13
-
Jon Schwantes #2, Indianapolis Star - 14
-
Katie Ramsey, Indiana State Fair Queen - 23
-
Mike Mover, Loop for Life - 20
-
Murph Damron, American Cancer Society - 21
-
Pam Altmeyer, Gleaners Food Bank - 16
-
Robert Enlow, Friedman Foundation - 13
-
Senator Dick Lugar - 6
-
Timothy Hyland, Lawrence Township Schools - 20
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