Comcast Report
|
April 2000 |
Limited Basic |
Expanded Basic |
Value Pack |
|
Beginning Subscribers |
118,425 |
115,608 |
114,460 |
|
Ending Subscribers |
118,984 |
116,116 |
114,983 |
|
Difference |
559 |
508 |
523 |
Operator's Incoming Calls Report - April 2000
|
April 2000 |
Month |
Year-To-Date |
|
Total Calls Received |
99,771 |
99,771 |
|
Total Calls Handled |
98,114 |
98,114 |
|
%of Calls Answered in 30 Seconds or Less |
89,312 |
89,312 |
|
# of Calls Answered in 30 Seconds or Less |
91.03% |
91.03% |
|
% of Calls Abandoned After 30 Seconds |
1,068 |
1,068 |
|
# of Calls Abandoned After 30 Seconds |
1.07% |
1.07% |
|
Busy Rate |
1.80% |
1.80% |
|
Total Hours Staffed |
720 |
720 |
Service Interruption Report - April 2000
|
Reporting Period: 3/24/00 - 4/20/00 |
Month |
Year-To-Date |
|
Total # of Outages |
61 |
297 |
|
# of Planned Outages |
8 |
35 |
|
% of Planned Outages |
13% |
12% |
|
# of Unplanned Outages |
53 |
262 |
|
% of Unplanned Outages |
87% |
88% |
|
# of Subscribers Out |
5193 |
22,165 |
|
Total Subscriber Outage Hours |
6688 |
32,793 |
|
Total System Customer Hours |
79,957,248 |
340,872,528 |
|
Reliability % |
99.99% |
99.99% |
|
Total Duration Hours |
90.42 |
454.47 |
|
Average Duration per Outage |
1.48 |
1.53 |
|
Average Customers per Outage |
85 |
75 |
Service Call Report - April 2000
|
Reporting Period: 3/24/00 - 4/20/00 |
Month |
Year-To-Date |
|
Total Service Calls Received |
2636 |
10,329 |
|
Total Service Calls Scheduled |
2636 |
10,329 |
|
Total Service Calls Completed |
2388 |
9687 |
|
Within 24 Hours |
1306 |
4505 |
|
% Within 24 Hours |
54.7% |
46.5% |
|
Within 36 Hours |
1367 |
4848 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.8% |
99.6% |
|
After 36 Hours by Customer Request |
1016 |
4805 |
|
% After 36 Hours by Customer Request |
42.5% |
49.6% |
|
After 36 Hours, Not by Customer Request |
5 |
34 |
|
% After 36 Hours Not by Customer Request |
0.2% |
0.4% |
|
% of Subscriber Service Calls |
2.0% |
2.0% | |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - April 2000
|
Reporting Period: 3/24/00 - 4/20/00 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
2981 |
11,505 |
|
Total Installs Completed |
2875 |
11,181 |
|
# Within 7 Days |
2222 |
9213 |
|
# After 7 Days by Customer Request |
653 |
1968 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - April 2000
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Smithfield, Sec 4 |
0.79 |
0.00 |
N/S |
| 2 |
Rosegate Commons, Sec 2 |
0.28 |
0.00 |
CON |
| 3 |
The Missions, Sec 3 |
1.17 |
0.00 |
N/S |
| 4 |
River Chase Apts |
0.51 |
0.00 |
APT |
| 5 |
Meridian Village |
1.08 |
0.00 |
N/S |
| 6 |
Bridgefield Lakes, Sec 2 |
0.33 |
0.00 |
CON |
| 7 |
Copeland Mills Estates |
1.91 |
0.00 |
N/S |
| 8 |
Franklin Gardens, Sec 1 |
1.08 |
0.25 |
N/S |
| 9 |
Sycamore Springs, Sec C4 |
0.07 |
0.00 |
N/S |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - April 2000
Summary of Leased Access Hours: April '00
Channel 26
| Week of: |
1st Run |
2nd Run |
Total |
| 4/1/00 - 4/5/00 |
5.5 |
0 |
5.5 |
| 4/6/00 - 4/10/00 |
3.5 |
0 |
3.5 |
| 4/11/00 - 4/15/00 |
3.0 |
0 |
3.0 |
| 4/16/00 - 4/20/00 |
5.5 |
0 |
5.5 |
| 4/21/00 - 4/25/00 |
4.5 |
0 |
4.5 |
| 4/26/00 - 4/30/00 |
2.5 |
0 |
2.5 |
| Grand Total |
24.5 |
24.5 |
29.5 |
Community Events & Sponsorships
April 2000
-
Comcast and ESPN partnered on a booth at Hoops City in the Convention Center during Final Four weekend. Attendees had the opportunity to tape a "Fantasy Sportscenter" newscast at no cost and keep the tape as a souvenir.
-
Comcast was a Gold Sponsor of the Kommen Race for the Cure, benefiting several local cancer support groups. The annual event drew 22,000 entrants this year, setting a new attendance record.
-
On April 22, Comcast hosted Nickelodeon Big Help Mobile's visit to Indianapolis. The Big Help Mobile travels the country promoting volunteerism among grade school-aged children. The Big Help Mobile visited Christian Park, and included the planting of a tree followed by a clean up of the park.
-
Comcast and WRTV Channel 6 hosted a luncheon on April 27 to announce the launch of Newschannel 64, a new 24-hour local news service that will be available to Comcast customers in June.
-
Comcast and Great American Country hosted a taping of the Top 15 Countdown April 29 at the Country Music Expo, held at the Fairgrounds. A lucky Comcast customer won the opportunity to host the television program with country music artist Trace Adkins. The program will air on GAC next month. |
Public Service Announcements
April 2000
-
Big Sisters "Do We Look Like Sisters?" - 5165
-
Character First "Officer Logsdon" - 2242
-
Character First "Barry Collier" - 4895
-
NCAA "Hoops City" - 2332
-
Friends of Holliday Park "Nature Center" - 2505
-
Washington Township Schools "Good Friends, Good Times" - 5039
-
Orchard Schools "Orchard in Bloom" - 261
-
Race for the Cure "Indianapolis" - 3597
-
Race for the Cure "Ford" - 2526
-
STAR Alliance "Dixie Chicks" - 3290
-
STAR Alliance "Venus and Serena" - 1872
-
Central Indiana Regional Citizens League "Join the Circle" - 2541
Newsmakers
-
Ann Ruhmkorff, Marion County First Steps - 37
-
Mayor Bart Peterson #1, City of Indianapolis - 32
-
Mayor Bart Peterson #2, City of Indianapolis - 11
-
Mayor Bart Peterson #3, City of Indianapolis - 11
-
Beth Perdue Outland, Indianapolis Symphony Orchestra - 39
-
Cedric Dempsey, NCAA - 10
-
Curt Smith, Hudson Institute - 41
-
Diane Fehr, Cystic Fibrosis - 11
-
James Bagwell, Indianapolis Symphonic Choir - 37
-
Jim Shaffer, NCAA - 11
-
John Price, Candidate for Governor - 32
-
Jon Brill, Indiana Transportation Museum - 11
-
Kathy Jordon, Race for the Cure - 11
-
Maribeth Smith, Final 4 Local Organizing Committee - 11
-
Pam Thevenow, Wellfield - 36
-
Robin Winston, State Democratic Party - 37
-
Terry Ceaser-Hudson, Children's Wish Foundation - 10
-
Tom Jernstedt, NCAA - 10 |
