Comcast Report
Subscriber Totals - September 1999
|
September 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
2,408 |
111,227 |
90,833 |
|
Disconnects |
73 |
3,660 |
3,744 |
|
Downgrades |
- |
- |
3,347 |
|
Upgrades |
- |
- |
1,465 |
|
New |
- |
1,031 |
945 |
|
Reconnect/Restart |
- |
2,902 |
3,024 |
|
Ending Subscribers |
2,335 |
111,500 |
89,176 |
|
Bulk Accounts |
- |
2,768 |
1,199 |
|
Ending Total Including Bulk |
2,335 |
114,268 |
90,375 |
|
Homes Passed |
190,540 |
|
Extra Outlets |
101,807 |
|
% of Penetration |
61.20% |
|
Marion Upgrade |
116,603 |
|
Marion Non-upgrade |
0 |
Operator's Incoming Calls Report - September 1999
|
September 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
105,659 |
1,022,554 |
|
Total Calls Handled |
104,443 |
949,172 |
|
# of Calls Answered in 30 Seconds or Less |
96,324 |
723,026 |
|
% of Calls Answered in 30 Seconds or Less |
91.16% |
70.71% |
|
# of Calls Abandoned After 30 Seconds |
537 |
61,089 |
|
% of Calls Abandoned After 30 Seconds |
51.00% |
5.97% |
|
Average Answer Time (seconds) |
27 |
78 |
|
Busy Rate |
2.00% |
4.27% |
|
Total Hours Staffed |
720 |
6528 |
Service Interruption Report - September 1999
|
Reporting Period: 8/22/99 - 9/21/99 |
Month |
Year-To-Date |
|
Total # of Outages |
93 |
991 |
|
# of Planned Outages |
10 |
112 |
|
% of Planned Outages |
11% |
11% |
|
# of Unplanned Outages |
83 |
879 |
|
% of Unplanned Outages |
89% |
89% |
|
# of Subscribers Out |
7,008 |
83,763 |
|
Total Subscriber Outage Hours |
9,780 |
132,658 |
|
Total System Customer Hours |
86,752,632 |
763,362,984 |
|
Reliability % |
99.99% |
99.98% |
|
Total Duration Hours |
143.7 |
1612.63 |
|
Average Duration per Outage |
1.55 |
1.63 |
|
Average Customers per Outage |
75 |
85 |
Service Call Report - September 1999
|
Reporting Period: 8/22/99 - 9/21/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
3638 |
28,713 |
|
Total Service Calls Scheduled |
3638 |
28,713 |
|
Total Service Calls Completed |
3663 |
28,110 |
|
Within 24 Hours |
894 |
10,415 |
|
% Within 24 Hours |
24.40% |
37.10% |
|
Within 36 Hours |
1165 |
13,404 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
9934.0% |
97.20% |
|
After 36 Hours by Customer Request |
2476 |
13,928 |
|
% After 36 Hours by Customer Request |
67.60% |
49.5 |
|
After 36 Hours, Not by Customer Request |
22 |
778 |
|
% After 36 Hours, Not by Customer Request |
0.60% |
2.8% |
|
% of Subscriber Service Calls |
3.10% |
2.70% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - September 1999
|
Reporting Period: 8/22/99 - 9/21/99 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
4161 |
33,026 |
|
Total Installs Completed |
3933 |
31,219 |
|
# Within 7 Days |
3365 |
26,618 |
|
# After 7 Days by Customer Request |
568 |
4601 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - September 1999
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Lighthouse Landing Apts |
0.00 |
0.09 |
APT |
| 2 |
Mallard Green 3, Drake Hill 4 |
0.91 |
0.00 |
N/S |
| 3 |
Allison Place |
0.17 |
0.00 |
N/S |
| 4 |
Hawthornes @ The Crossing, 3 & 4 |
1.48 |
0.00 |
N/S |
| 5 |
Beech Grove Meadows |
0.23 |
0.00 |
NH |
| 6 |
Chippewa Lakes @ Southern Dune |
2.06 |
0.00 |
N/S |
| 7 |
Huron Lakes @ Southern Dunes |
1.09 |
0.00 |
N/S |
| 8 |
Pawnee Ridge @ Southern Dunes |
0.79 |
0.00 |
N/S |
| 9 |
Bridgeport Commons, Sec 2 |
0.52 |
0.00 |
N/S |
| 10 |
Lake of the Pines, Sec 2 |
0.63 |
0.03 |
MHP |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums | |
Community Events & Sponsorships
September 1999
-
Comcast sponsored a table at the Annual NAACP Gala, August 9 at the Murat Theatre.
-
Comcast and the Learning Channel awarded a $1000 scholarship to Connor Trumble, a 3rd grader at St. Barnabas School in Perry Township. Conner was the winner of our "Everyday Heroes" promotion, which encouraged students and teachers to creatively recognize heroes in their everyday lives. Conner's teacher was awarded a certificate enabling her to send the student of her choice to any educational camp during the summer of 2000.
-
Comcast sponsored Indiana Mental Health Association dinner September 14 at the Roof Ballroom.
-
Comcast was the presenting sponsor of the 21st Annual Dick Lugar Run & Walk, held September 18 on the Butler University Campus. This was Comcast's 3rd consecutive year as the top sponsor of that event.
-
Comcast was a sponsor of FIESTA, a Hispanic Culture Festival held September 18 on American Legion Mall.
Public Service Announcements
September 1999
-
American Heart Association "Dry Clean Only" - 2825
-
Arts Indiana "Arts in the Classroom" - 186
-
Boy Scouts "Peyton Manning" - 783
-
Visiting Nurse's Association "Julia Carson" - 286
-
Visiting Nurse's Association "Fireman" - 815
-
Cable in the Classroom "Bill Cosby" - 1492
-
City of Carmel "Art Festival" - 537
-
Brownsburg Little League "Congratulations" - 5926
-
Dick Lugar Fitness Festival "Health Fair" - 11465
-
Dick Lugar Fitness Festival "Run & Walk" - 8325
-
Indianapolis Chamber of Commerce "Hob Nob" - 4273
-
Indiana Department of Education "ISTEP" - 2108
-
Indiana Propane Gas Association "Gas Grills" - 162
-
Indianapolis Marathon "Sign Up" - 239
-
Kiwanis "Bike Helmets" - 343
-
Kiwanis "Swimming Safety" - 30
-
Indiana Crime Prevention Coalition "Safe Schools" - 114
-
United Way "Various Campaign Spots" - 892
-
Wellness Community "Tim Allen" - 3038
Newsmakers
-
Al Oak, Indianapolis Chamber of Commerce - 31
-
Beulah Coughenour, City-County Council - 28
-
Jim Irsay, Indianapolis Colts - 28
-
Kelly Lloyd, Miss Indiana - 29
-
Marilyn Moores, City-County Council - 29
-
Mark Helmus, Franklin College - 23
-
Peter Young, Indiana Campus Compact - 31
-
Steve Talley, City-County Council - 30
-
Carmen DeRusha, FIESTA! - 17
-
Dick Lugar, U.S. Senator - 14
-
Donna Imus, White River State Park - 9
-
Donnie Walsh, Indiana Pacers - 5
-
Jeffrey Patchen, Children's Museum - 9
-
Chief Michael Zunk, Indianapolis Police Department - 9
-
Ralph Taylor, Indianapolis Foundation - 9
-
Sandra Sandifer, Indianapolis Neighborhood Housing Partnership - 9 |
