Comcast Report
Subscriber Totals - October 1999
|
October 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
2,335 |
111,500 |
89,176 |
|
Disconnects |
- |
3,094 |
3,330 |
|
Downgrades |
- |
- |
2,255 |
|
Upgrades |
- |
- |
1,535 |
|
New |
- |
905 |
806 |
|
Reconnect/Restart |
59 |
2,603 |
2,724 |
|
Ending Subscribers |
2,394 |
111,914 |
88,656 |
|
Bulk Accounts |
- |
2,788 |
1,199 |
|
Ending Total Including Bulk |
2,394 |
114,702 |
89,855 |
|
Homes Passed |
191,238 |
|
Extra Outlets |
103,004 |
|
% of Penetration |
61.23% |
|
Marion Upgrade |
17,096 |
|
Marion Non-upgrade |
0 |
Operator's Incoming Calls Report - Unaltered - October 1999
|
October 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
93,034 |
115,588 |
|
Total Calls Handled |
91,889 |
1,041,061 |
|
# of Calls Answered in 30 Seconds or Less |
85,144 |
808,170 |
|
% of Calls Answered in 30 Seconds or Less |
91.52% |
72.44% |
|
# of Calls Abandoned After 30 Seconds |
510 |
51,599 |
|
% of Calls Abandoned After 30 Seconds |
0.55% |
5.52% |
|
Average Answer Time (seconds) |
15 |
67 |
|
Busy Rate |
0.40% |
5.52% |
|
Total Hours Staffed |
744 |
7272 |
Operator's Incoming Calls Report - Adjusted - October 1999
|
October 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
91,663 |
91,663 |
|
Total Calls Handled |
90,594 |
90,594 |
|
# of Calls Answered in 30 Seconds or Less |
84,227 |
84,227 |
|
% of Calls Answered in 30 Seconds or Less |
92.97% |
92.97% |
|
# of Calls Abandoned After 30 Seconds |
510 |
510 |
|
% of Calls Abandoned After 30 Seconds |
0.56% |
0.56% |
|
Average Answer Time (seconds) |
15 |
15 |
|
Busy Rate |
0.40% |
0.40% |
|
Total Hours Staffed |
744 |
744 |
Service Interruption Report - October 1999
|
Reporting Period: 9/22/99 - 10/21/99 |
Month |
Year-To-Date |
|
Total # of Outages |
83 |
1074 |
|
# of Planned Outages |
1 |
113 |
|
% of Planned Outages |
1.0% |
11% |
|
# of Unplanned Outages |
82 |
961 |
|
% of Unplanned Outages |
99% |
89% |
|
# of Subscribers Out |
8,734 |
92,497 |
|
Total Subscriber Outage Hours |
18,095 |
150,753 |
|
Total System Customer Hours |
84,309,120 |
847,672,104 |
|
Reliability % |
99.98% |
99.98% |
|
Total Duration Hours |
160.98 |
1773.61 |
|
Average Duration per Outage |
1.94 |
1.65 |
|
Average Customers per Outage |
105 |
86 |
Service Call Report - October 1999
|
Reporting Period: 9/22/99 - 10/21/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
3310 |
32,023 |
|
Total Service Calls Scheduled |
3310 |
32,023 |
|
Total Service Calls Completed |
3223 |
31,333 |
|
Within 24 Hours |
1125 |
11,540 |
|
% Within 24 Hours |
34.90% |
36.80% |
|
Within 36 Hours |
1524 |
14,928 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.8% |
97.50% |
|
After 36 Hours by Customer Request |
1693 |
15,621 |
|
% After 36 Hours by Customer Request |
52.50% |
49.9 |
|
After 36 Hours, Not by Customer Request |
6 |
784 |
|
% After 36 Hours, Not by Customer Request |
0.20% |
2.5% |
|
% of Subscriber Service Calls |
2.80% |
2.70% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - October 1999
|
Reporting Period: 9/22/99 - 10/21/99 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
3584 |
36,610 |
|
Total Installs Completed |
3508 |
34,727 |
|
# Within 7 Days |
2955 |
29,573 |
|
# After 7 Days by Customer Request |
553 |
5154 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - October 1999
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Treyburn Green |
0.94 |
0.00 |
N/S |
| 2 |
Villages of Cobblestone, Build 2 |
1.53 |
0.00 |
N/S |
| 3 |
Lighthouse Landing Apts, Sec 2 |
0.24 |
0.00 |
APT |
| 4 |
Governors Pointe, Sec 1 |
0.53 |
0.00 |
N/S |
| 5 |
Governors Pointe, Sec 1 (2nd 1/2) |
0.48 |
0.49 |
N/S |
| 6 |
Kensington Commons, Sec 2 |
0.87 |
0.00 |
N/S |
| 7 |
Amli @ Castle Creek |
0.58 |
0.12 |
APT |
| 8 |
Copper Grove, Sec 1 |
1.06 |
0.15 |
N/S |
| 9 |
Ridgewood Hills, Sec 2 |
0.37 |
0.00 |
N/S |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - October 1999
Summary of Leased Access Hours: October '99
Formerly Channel 50, as of 7/8/99 now Channel 98)
| Week of: |
1st Run |
2nd Run |
Total |
| 10/1/99 - 10/3/99 |
0 |
0 |
0 |
| 10/4/99 - 10/10/99 |
4.5 |
0 |
4.5 |
| 10/11/99 -10/17/99 |
5 |
2 |
7 |
| 10/18/99 - 10/24/99 |
5 |
3 |
8 |
| 10/25/99 - 10/31/99 |
6.5 |
1 |
7.5 |
| Grand Total |
21 |
6 |
27 | |
Community Events & Sponsorships
October 1999
-
Comcast was a sponsor of the Indianapolis Chamber of Commerce's "Hob Nob: An Election Showcase" held October 4 at the Indiana Historical Society. The evening featured candidates for Mayor and City-County Council giving "stump" speeches and mingling with those in attendance.
-
Comcast was the official media sponsor of the Indianapolis Marathon, held October 9. The course begins on the grounds of Historic Fort Harrison and winds its way throughout the northwest corner of Marion County. there were a record number of registrants for this year's race.
-
On October 14, Comcast employees attended a fundraising dinner for Noble of Indiana, held at the Indianapolis Colts facility on the West Side.
-
Comcast partnered with WAV TV-53 the week of October 18 to produce a program featuring candidates for elected office. The program aired five times during the weekend prior to the November 2 election - three times on Comcast and twice on WAV TV.
Public Service Announcements
October 1999
-
Urban Arts of Indianapolis "Fashion Forward" - 234
-
American Heart Association "Dry Clean Only" - 871
-
AIDServe Indiana "AIDS Walk" - 2890
-
Boy Scouts "Peyton Manning" - 460
-
Visiting Nurse's Association "Julia Carson" - 2970
-
Visiting Nurse's Association "Fireman" - 1506
-
Cable in the Classroom "Bill Cosby" - 3739
-
"All-City Drug Free Rally" - 796
-
Indiana Propane Gas Association "Fireplace Safety" - 140
-
Gleaner's Food Bank "Fish Bowl" - 1312
-
Indianapolis Chamber of Commerce "Hob Nob" - 5410
-
Indiana Department of Education "ISTEP" - 733
-
Indianapolis Marathon "Register Now" - 7715
-
Kiwanis "Bike Helmets" - 8
-
Kiwanis "Swimming Safety" - 30
-
Marion County Sheriff "Turn Off the Violence" - 3255
-
March of Dimes "Paper Pumpkin" - 5931
-
Indiana Crime Prevention Coalition "Safe Schools" - 48
-
Indiana Department of Labor "Teen Labor Law" - 1389
-
United Way "Various Spots" - 103
-
Wellness Community "Tim Allen" - 1612
Newsmakers
-
Bart Peterson, Mayoral Candidate - 44
-
Sue Anne Gilroy, Mayoral Candidate - 43
-
Andrew Horning, Mayoral Candidate - 46
-
Mike Murphy, State Representative - 44
-
Carol Ann Barrett, Civil War Museum - 45
-
David Miller, Lutheran High School - 43
-
Wally Renfro, NCAA - 43
-
Tom Sams, Economic Club - 43
-
Elaine Klemesrud, Indiana State Museum - 20
-
Crystal Black, Fashion Forward - 10
-
Donnie Walsh, Indiana Pacers - 16
-
Al Oak, Indianapolis Chamber of Commerce - 9
-
Steve Talley, City-County Council - 5
-
Beulah Coughenour, City-County Council - 5
-
Jim Irsay, Indianapolis Colts - 5
-
Kelly Lloyd, Miss Indiana - 5
-
Peter Young, Indiana Campus Compact - 5 |
