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November 1999
Comcast Report
Subscriber Totals - November 1999
|
November 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
2,394 |
111,914 |
88,656 |
|
Disconnects |
- |
3,739 |
3,711 |
|
Downgrades |
- |
- |
2,350 |
|
Upgrades |
- |
- |
1,677 |
|
New |
- |
1,153 |
1,110 |
|
Reconnect/Restart |
76 |
3,221 |
3,136 |
|
Ending Subscribers |
2,470 |
112,549 |
88,518 |
|
Bulk Accounts |
- |
2,752 |
1,199 |
|
Ending Total Including Bulk |
2,470 |
115,301 |
89,717 |
|
Homes Passed |
192,027 |
|
Extra Outlets |
104,569 |
|
% of Penetration |
61.33% |
|
Marion Upgrade |
117,771 |
|
Marion Non-upgrade |
0 |
Operator's Incoming Calls Report - November 1999
|
November 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
98,953 |
1,214,541 |
|
Total Calls Handled |
97,352 |
1,138,413 |
|
# of Calls Answered in 30 Seconds or Less |
89,760 |
897,930 |
|
% of Calls Answered in 30 Seconds or Less |
90.71% |
73.93% |
|
# of Calls Abandoned After 30 Seconds |
659 |
62,258 |
|
% of Calls Abandoned After 30 Seconds |
0.67% |
5.13% |
|
Average Answer Time (seconds) |
14 |
62.09 |
|
Busy Rate |
0.70% |
3.59% |
|
Total Hours Staffed |
720 |
7992 |
Operator's Incoming Calls Report - Compliance Report - November 1999
|
November 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
97,006 |
188,669 |
|
Total Calls Handled |
95,560 |
186,154 |
|
# of Calls Answered in 30 Seconds or Less |
88,687 |
172,914 |
|
% of Calls Answered in 30 Seconds or Less |
92.81% |
92.89% |
|
# of Calls Abandoned After 30 Seconds |
659 |
1,169 |
|
% of Calls Abandoned After 30 Seconds |
0.68% |
0.62% |
|
Average Answer Time (seconds) |
14 |
14.5 |
|
Busy Rate |
0.70% |
55.00% |
|
Total Hours Staffed |
720 |
1464 |
Service Interruption Report - November 1999
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Reporting Period: 10/22/99 - 11/23/99 |
Month |
Year-To-Date |
|
Total # of Outages |
82 |
1156 |
|
# of Planned Outages |
16 |
129 |
|
% of Planned Outages |
20.0% |
11% |
|
# of Unplanned Outages |
66 |
1027 |
|
% of Unplanned Outages |
80% |
89% |
|
# of Subscribers Out |
5,588 |
98,085 |
|
Total Subscriber Outage Hours |
10,620 |
161,373 |
|
Total System Customer Hours |
93,274,632 |
940,946,736 |
|
Reliability % |
99.99% |
99.98% |
|
Total Duration Hours |
133.97 |
1907.58 |
|
Average Duration per Outage |
1.63 |
1.65 |
|
Average Customers per Outage |
68 |
85 |
Service Call Report - November 1999
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Reporting Period: 10/22/99 - 11/23/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
3249 |
35,272 |
|
Total Service Calls Scheduled |
3249 |
35,272 |
|
Total Service Calls Completed |
3158 |
34,491 |
|
Within 24 Hours |
1226 |
12,766 |
|
% Within 24 Hours |
38.80% |
37.00% |
|
Within 36 Hours |
1391 |
16,319 |
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% Within 36 Hours or by Customer Request After 36 Hours |
99.9% |
97.70% |
|
After 36 Hours by Customer Request |
1765 |
17,386 |
|
% After 36 Hours by Customer Request |
55.90% |
50.4 |
|
After 36 Hours, Not by Customer Request |
2 |
786 |
|
% After 36 Hours, Not by Customer Request |
0.10% |
2.3% |
|
% of Subscriber Service Calls |
2.70% |
2.70% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - November 1999
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Reporting Period: 10/22/99 - 11/23/99 |
Month |
Year-To-Date |
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Total Installs Scheduled |
4304 |
40,914 |
|
Total Installs Completed |
4374 |
39,101 |
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# Within 7 Days |
3897 |
33,470 |
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# After 7 Days by Customer Request |
477 |
5631 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
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% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - November 1999
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Bentley Farms & Estates |
0.72 |
0.17 |
NS |
| 2 |
Crooked Creek Village W, Sec 8 |
0.77 |
0.00 |
NS |
| 3 |
Greentree @ Ft. Harrison |
0.31 |
0.00 |
CON |
| 4 |
Rosegate Commons, Sec 1 |
0.45 |
0.32 |
CON |
| 5 |
Links @ Winding Ridge, Sec 2 |
0.69 |
0.00 |
NS |
| 6 |
Sherman Commons, Sec 3 |
1.19 |
0.00 |
NS |
| 7 |
Quail Pointe @ Winding Ridge, Sec 2 |
0.49 |
0.00 |
NS |
| 8 |
Harrison Run |
0.83 |
0.28 |
NS |
| 9 |
Becker Estates @ Wildwood |
0.97 |
0.17 |
NS |
| 10 |
Bradford Trace, Sec 4 |
0.80 |
0.14 |
NS |
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Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - November 1999
Summary of Leased Access Hours: November '99
Formerly Channel 50, as of 7/8/99 now Channel 98)
| Week of: |
1st Run |
2nd Run |
Total |
| 11/1/99 - 11/7/99 |
4 |
0 |
4 |
| 11/8/99 - 11/14/99 |
4 |
0 |
4 |
| 11/15/99 -11/21/99 |
4 |
0 |
4 |
| 11/22/99 - 11/28/99 |
4 |
0 |
4 |
| 11/29/99 - 11/30/99 |
3 |
0 |
3 |
| Grand Total |
19 |
0 |
19 | |
Community Events & Sponsorships
November 1999
-
Comcast hosted a series of three Cable in the Classroom workshops for Washington Township Schools system the week of November 15. The workshops were attended by social teachers from throughout the school system, and focused on C-SPAN's upcoming Election 2000 programming.
-
Comcast and Great American Country held a Customer Appreciation Concert November 17 at the 8-Second Saloon in Speedway. Although the show was free, Comcast customers were urged to donate a canned food item at the door. Proceeds were donated to the Gleaner's Food Bank.
-
Comcast donated certificates redeemable for free cable service to Congregation Beth-El Zedeck, Stonybrook Middle School, and St. Richard's School. The certificates were auctioned to raise money for various worthwhile causes.
-
Comcast premiered Comcast@Home, our new high-speed Internet product, at the Indianapolis Motor Speedway's Brickyard Crossing Pavilion on November 17. The event marked the first public announcement of the technology's availability to Comcast customers.
-
Comcast won a Vision Award from the Indiana Cable Telecommunications Association November 18. The award was in the "Community Relations - Series" category, and recognized the video campaign we produced and aired for the Indianapolis 500 Festival. |
Public Service Announcements
November 1999
-
American Legion "Flag Waver" - 14
-
American Legion "Table Talk" - 2612
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Cable in the Classroom "Bill Cosby" - 7364
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Indiana Propane Gas Association "Fireplace Safety" - 3526
-
Gleaner's Food Bank "Fishbowl" - 6823
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Marion County Sheriff "Turn Off the Violence" - 1
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Indiana Department of Labor "Teen Labor Law" - 4192
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Christamore House "Tree Spree" - 911
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Warren Performing Arts Foundation "Treefest" - 3262
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City of Indianapolis "Y2K - Be Prepared" - 1780
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City of Indianapolis "Y2K - Cottey and Zunk" - 1765
Newsmakers
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Arnold Jolles, Eiteljorg Museum - 36
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Carolyn Faust, Season of Sharing - 37
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Eldar Aliev, Ballet Internationale - 36
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James Bagwell, Indianapolis Symphonic Choir - 37
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Jerry Israel, University of Indianapolis - 36
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John Klipsch, Conseco Fieldhouse - 37
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Julia Watson, Indianapolis Downtown Inc. - 36
-
Margaret Lawrence Banning, Indianapolis Downtown Inc. - 36
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Neal Smith, Big Brothers - 36
-
Carol Ann Barrett, Civil War Museum - 8
-
Sue Anne Gilroy, Candidate for Mayor - 2
-
Andrew Horning, Candidate for Mayor - 2
-
Bart Peterson, Candidate for Mayor - 2
-
David Miller, Lutheran High School - 6
-
Mike Murphy, State Representative - 8
-
Wally Renfro, NCAA - 8
-
Tom Sams, Economic Club - 9
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