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May 1999

 

Comcast Report

Subscriber Totals - May 1999

May 1999

Limited Full Basic Total Pay

Beginning Subscribers

2,187

112,088

95,960

Disconnects

-

3,330

3,610

Downgrades

-

21

2,112

Upgrades

-

3

1,237

New

-

849

1,015

Reconnect/Restart

78

2,596

2,718

Ending Subscribers

2,265

112,185

95,208

Bulk Accounts

-

2,723

945

Ending Total Including Bulk

2,265

114,908

96,153

Homes Passed

188,672

Extra Outlets

98,311

% of Penetration

62.10%

Marion Upgrade

117,173

Marion Non-upgrade

0

Operator's Incoming Calls Report - May 1999

May 1999

Month Year-To-Date

Total Calls Received

102,160

463,437

Total Calls Handled

93,254.00

410,492

# of Calls Answered in 30 Seconds or Less

68,707

271,882

% of Calls Answered in 30 Seconds or Less

67.25%

58.67%

# of Calls Abandoned After 30 Seconds

7,100

45,714

% of Calls Abandoned After 30 Seconds

6.95%

9.86%

Average Answer Time (seconds)

65

111.80

Busy Rate

1.20%

7.53%

Total Hours Staffed

744

2856

Service Interruption Report - May 1999

Reporting Period:  4/22/99 - 5/21/99

Month Year-To-Date

Total # of Outages

138

508

# of Planned Outages

52

56

% of Planned Outages

38%

11%

# of Unplanned Outages

86

452

% of Unplanned Outages

62%

89%

# of Subscribers Out

11,067

45,118

Total Subscriber Outage Hours

19,165

78,657

Total System Customer Hours

84,364,560

418,710,648

Reliability %

99.98%

99.98%

Total Duration Hours

187.17

893.21

Average Duration per Outage

1.36

1.76

Average Customers per Outage

80

89

 Service Call Report - May 1999

Reporting Period:  4/22/99 - 5/21/99

Month Year-To-Date

Total Service Calls Received

3047

12,699

Total Service Calls Scheduled

3047

12,699

Total Service Calls Completed

2941

12,591

Within 24 Hours

971

5797

% Within 24 Hours

33.00%

46.00%

Within 36 Hours

1131

7134

% Within 36 Hours or by Customer Request After 36 Hours

98.6%

94.50%

After 36 Hours by Customer Request

1769

4760

% After 36 Hours by Customer Request

60.10%

37.80%

After 36 Hours, Not by Customer Request

41

697

% After 36 Hours, Not by Customer Request

1.40%

6.50%

% of Subscriber Service Calls

2.50%

2.20%

There are no adjustments for weekends or holidays.

*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.

Installation Report - May 1999

Reporting Period:  4/22/99 - 5/21/99

Month Year-To-Date

Total Installs Scheduled

3730

17,755

Total Installs Completed

3523

16,481

# Within 7 Days

2965

14,184

# After 7 Days by Customer Request

558

2297

# After 7 Days, Not by Customer Request

0

0

% Within 7 Days or by Customer Request After 7 Days

100.00%

100.00%

Construction Report - May 1999

#

Construction Location

Underground Aerial Dwelling
1 Autumn Glen @ German Church 0.33 0.00 NH
2 Autumn Glen @ Georgetown 0.05 0.00 NH
3 Wildcat Run, Sec 4A 0.66 0.00 NS
4 6500 Georgetown 0.35 0.04 CON
5 Woodsong, Sec 1 0.58 0.81 NS
6 Cameron Apts @ River Ridge 0.55 0.12 APT
7 Ridgewood Hills @ the Preserve 0.48 0.00 NS
8 Walden Glen 0.45 0.12 NS
9 Buffalo Creek Apts 0.23 0.00 APT
10 Southwind Courts, Sec 2 0.45 0.00 NS
11 Valleybrooke Village, Sec 5 & 6 0.82 0.00 NS
12 Drakes landing, Sec 4 0.24 0.00 NS
13 Arbors on Bluff 0.38 0.08 NS
14 Lakeside Manor-West 1.44 0.03 NS
15 Smithfield, Sec 1 2.36 0.00 NS
16 Treyburn Lakes, Sec 2 0.48 0.00 NS
17 Woods @ Beech Grove 0.34 0.00 NS
18 Newberry Glen, Sec 3 0.65 0.00 NS
19 Guion Creek, Sec 3 0.46 0.01 NS

Dwelling Codes

APT-Apartments
NS-New Subdivision
NH-Nursing Home
CON-Condominiums

Community Report - May 1999

Summary of Leased Access Hours (Channel 50): 5/1/99 - 5/31/99

Week of: 1st Run 2nd Run Total
5/1/99 - 5/7/99 5 13.5 18.5
5/8/99 - 5/14/99 4.5 13.5 18

*Monday, May 10 - Start of new schedule

5/15/99 - 5/21/99 4.5 16 20.5
5/22/99 - 5/28/99 5.5 6 11.5
5/29/99 - 5/31/99 5 3 8
Sub Totals 24.5 52  
Grand Total     76.5

Community Events and Sponsorships

May 1999

  • Comcast produced and aired a 30 minute program about the 500 Festival. The program, hosted by Neal Moore and featuring Elizabeth Kraft-Meek and Mal Applegate, highlighted various festival events and aired in prime time every night throughout May on Comcast Channel 50.

  • Comcast produced, distributed and aired a PSA for the Scoliosis association featuring champion billiards player Jeanette Lee.

  • Comcast and the Game Show Network hosted a talent search for the Extreme Gong Show on May 13 in Greenwood. The winner received and all-expenses paid trip to Los Angeles to appear on Extreme Gong and compete for $10,000 in prizes.

  • On May 16, Comcast hosted the Food Network's "Cooking Across America" tour at the Adam's Mark Hotel. The tour featured several of the network's on air hosts giving live cooking demonstrations. several area restaurants were present offering free samples from their menus.

  • On May 29, Comcast and the History Channel sponsored a recognition ceremony at the Family concert at Victory Field. The ceremony recognized the Medal of Honor recipients who were in town as part of the 500 Festival. Sander Vanocur, former broadcast news correspondent and current host of the History Channel's "Movies in Time", emceed the event.

Public Service Announcements

May 1999

  • 500 Festival "Notebook" - 1594

  • 500 Festival "Family Concert" - 386

  • Russian Festival of Indiana "Tickets on Sale" - 1381

  • Big Sisters "Do We Look Like Sisters" - 722

  • Boys and Girls Clubs "Colin Powell" - 385

  • Children's Guardian Home "Dan Burton" - 88

  • Cable in the Classroom "One From the Heart" - 9675

  • Cable in the Classroom "Cut 2A" - 175

  • Holey Moley "Call B4U Dig - Construction" - 20,083

  • Holey Moley "Call B4U Dig - Home" - 1067

  • Indiana Sports Corporation "Gus Macker" - 1550

  • Indiana Propane Gas Association "Gas Grill" - 22

  • Kiwanis "Bike Helmets" - 468

  • Kiwanis "Expectant Mother" - 194

  • Kiwanis "Swimming Safety" - 667

  • Meningitis Foundation "Untitled" - 741

  • Planet Earth Foundation "Making Ends Meet" - 71

  • Scoliosis Association "Jeanette Lee" - 215

  • Small Business Administration "George McGinnis" - 2079

  • Indiana Assn. of Soil & Water Conservation Districts "Something" - 123

  • UNICEF "Kosovo Children" - 396

  • Washington Township Schools "Adult Education" - 3802

Newsmakers

  • Governor Frank O'Bannon - 17

  • Linda Carmody, Better Business Bureau - 41

  • Brian Bosma, State Representative - 17

  • Carlton Curry, City Council - 40

  • Chuck Ashley, Consumer Credit Counseling - 17

  • Elise Brown, Central Indiana Regional Blood Center - 17

  • Elizabeth Kraft-Meek, 500 Festival - 17

  • Nancy Bartels, Girls, Inc. - 41

  • Fred Nation, Indianapolis Motor Speedway - 41

  • Max Schumacher, Indianapolis Indians - 40

  • Jack Cottey, Marion County Sheriff - 42

  • Jennifer Feldmann, Big Sisters - 17

  • Mayor Tom Schneider, City of Lawrence - 18

  • Pat Early, Capitol Improvement Board - 17

  • Mayor Stephen Goldsmith, City of Indianapolis - 41

 
 

Last Updated: 9/7/2005 |  Print This Page | Email to Friend

 

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