Comcast Report
Subscriber Totals - March 1999
|
March 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
2023 |
111,368 |
92,546 |
|
Disconnects |
0 |
2614 |
2662 |
|
Downgrades |
0 |
7 |
1884 |
|
Upgrades |
0 |
46 |
2182 |
|
New |
0 |
906 |
1262 |
|
Reconnect/Restart |
81 |
2243 |
3405 |
|
Ending Subscribers |
2104 |
111,942 |
94,849 |
|
Bulk Accounts |
0 |
2670 |
727 |
|
Ending Total Including Bulk |
2104 |
114,612 |
95,576 |
|
Homes Passed |
187,681 |
|
Extra Outlets |
96,771 |
|
% of Penetration |
62.19% |
|
Marion Upgrade |
116,716 |
|
Marion Non-upgrade |
0 |
Operator's Incoming Calls Report - March 1999
|
March 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
119,262 |
362,666 |
|
Total Calls Handled |
109,456 |
316,541 |
|
# of Calls Answered in 30 Seconds or Less |
77,717 |
204,346 |
|
% of Calls Answered in 30 Seconds or Less |
65.16% |
56.35% |
|
# of Calls Abandoned After 30 Seconds |
8,325 |
40,046 |
|
% of Calls Abandoned After 30 Seconds |
6.98% |
11.04% |
|
Average Answer Time (seconds) |
83 |
127.3 |
|
Busy Rate |
4.40% |
9.47% |
|
Total Hours Staffed |
744 |
2136 |
Service Interruption Report - March 1999
|
Reporting Period: 2/22/99 - 3/21/99 |
Month |
Year-To-Date |
|
Total # of Outages |
55 |
299 |
|
# of Planned Outages |
0 |
0 |
|
% of Planned Outages |
0% |
0% |
|
# of Unplanned Outages |
55 |
299 |
|
% of Unplanned Outages |
100% |
100% |
|
# of Subscribers Out |
5,019 |
29,244 |
|
Total Subscriber Outage Hours |
6,656 |
50,312 |
|
Total System Customer Hours |
78,433,152 |
247,284,696 |
|
Reliability % |
99.99% |
99.98% |
|
Total Duration Hours |
74.72 |
573.22 |
|
Average Duration per Outage |
1.36 |
1.92 |
|
Average Customers per Outage |
91 |
98 |
Service Call Report - March 1999
|
Reporting Period: 2/22/99 - 3/21/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
2031 |
6990 |
|
Total Service Calls Scheduled |
2031 |
6990 |
|
Total Service Calls Completed |
2009 |
7073 |
|
Within 24 Hours |
1175 |
3498 |
|
% Within 24 Hours |
58.5% |
49.5% |
|
Within 36 Hours |
1330 |
4544 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
100.0% |
90.9% |
|
After 36 Hours by Customer Request |
678 |
1883 |
|
% After 36 Hours by Customer Request |
33.7% |
26.6% |
|
After 36 Hours, Not by Customer Request |
1 |
646 |
|
% After 36 Hours, Not by Customer Request |
0.0% |
9.1% |
|
% of Subscriber Service Calls |
1.7% |
2.1% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - March 1999
|
Reporting Period: 2/22/99 - 3/21/99 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
3427 |
10,703 |
|
Total Installs Completed |
3230 |
9499 |
|
# Within 7 Days |
2787 |
8387 |
|
# After 7 Days by Customer Request |
443 |
1112 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - March 1999
| # |
Construction Location |
U/G |
A |
Type |
| 1 |
Cumberland Lakes, Sect. 2 & 3 |
0.98 |
0.00 |
N/S |
| 2 |
Southern Trails, Sect. 5 |
0.70 |
0.55 |
N/S |
| 3 |
Southern Trails, Sect. 6 |
0.52 |
0.00 |
N/S |
| 4 |
Parkside Crossing |
0.59 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - March 1999
Summary of Community Interest Hours: 3/1/99 - 3/31/99
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 3/1/99 - 3/7/99 |
8 |
|
8 Hours |
| 3/8/99 - 3/14/99 |
7 |
|
7 Hours |
| 3/15/99 - 3/21/99 |
7.5 |
|
7.5 Hours |
| 3/22/99 - 3/28/99 |
10 |
|
10 Hours |
|
3/29/99 - 3/31/99 |
4.5 |
|
4.5 Hours |
Community Events and Sponsorships
March 1999
- HBO and Comcast and Time Warner partnered to present a preview screening of the HBO Sports documentary "Dare To Compete: The Struggle of Women in Sports". Held at the IUPUI Conference Center March 2, the screening was followed by a panel discussion featuring the show’s producer, race car driver Lyn St. James, and professional billiards champion Janette Lee.
- Comcast was the official television sponsor of the NCAA Men’s and Women’s Indoor Track and Field Championships, held March 5-6 at the RCA Dome.
- Comcast was the official television sponsor of the NCAA men’s basketball tournament first and second round games held at the RCA Dome March 11 and 13.
- Comcast sponsored Evening in the Garden, a $100 a ticket preview of the Flower and Patio Show at the Fairgrounds. All proceeds benefit Noble of Indiana.
- Comcast purchased a table for the Center for Leadership Development’s Minority Awards Dinner on March 22.
- Comcast purchased a table for the Red Cross Hall of Fame Induction Dinner held March 23 at the Roof Ballroom.
- Comcast donated over $800 worth of equipment to the Walker Career Center, enabling students to continue to wire the facility with cable.
- Comcast donated cash to Marion County Sheriff Jack Cottey’s "Just Say No" fund, enabling 24 students to attend the sheriff’s drug awareness camp at Conner.
Public Service Announcements
March 1999
- Race for the Cure "National" – 2823
- Noble Auxiliary "Evening in the Garden" – 1005
- NCAA "Men’s Basketball" – 502
- NCAA "Track & Field" – 130
- Washington Township Schools "Adult Education" – 263
- Indiana Assn. Of Soil & Water Conservation Districts "Something" – 35
- Indiana Assn. Of Soil & Water Conservation Districts "Generation" – 496
- March of Dimes "Folic Acid" – 303
- Kiwanis "Expectant Mother" – 552
- Boy’s and Girl’s Clubs "Colin Powell" – 292
- Cable in the Classroom "Cut 2A" – 171
- Cable in the Classroom "One from the Heart" – 888
- Cub Scouts "Garfield" – 455
- Small Business Administration "George McGinnis" – 605
- Independent Adoption Center "IAC" – 169
- Children’s Guardian Home "Dan Burton" – 124
- Race for the Cure "Dan Burton" – 136
Newsmakers
- Jeanette Lee, Billiards Professional – 27
- Stacey Williamson, Boy’s & Girl’s Clubs – 26
- Dr. Cory SerVaas, Saturday Evening Post – 26
- Brian Brunner, Deloitte & Touche – 27
- Christina Dickerson, Humane Society – 27
- Connie Molland, Breast Health Awareness League – 28
- Dr. Eugene White, Washington Township Schools – 29
- Cynthia Fleming, Junior League – 28
- Andy Paine, Friend of Tom Binford – 15
- Maribeth Smith, NCAA Basketball – 13
- Bart Peterson, Mayoral Candidate – 17
- Donnie Walsh, Indiana Pacers – 13
- Sue Ann Gilroy, Mayoral Candidate – 14
- Jim Atterholt, State Representative – 16
- Chris Denari, NCAA Track & Field – 6
- Bill Mays, Center for Leadership Development – 15
- Pam Altmeyer, Gleaner’s Food Bank – 20
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