Comcast Report
Subscriber Totals - June 1999
|
June 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
2,265 |
112,185 |
95,208 |
|
Disconnects |
- |
3,549 |
3,755 |
|
Downgrades |
- |
31 |
2,221 |
|
Upgrades |
- |
57 |
1,689 |
|
New |
- |
840 |
840 |
|
Reconnect/Restart |
78 |
2,668 |
2,825 |
|
Ending Subscribers |
2,343 |
112,170 |
94,586 |
|
Bulk Accounts |
- |
2,768 |
939 |
|
Ending Total Including Bulk |
2,343 |
114,938 |
95,525 |
|
Homes Passed |
189,476 |
|
Extra Outlets |
99,198 |
|
% of Penetration |
61.90% |
|
Marion Upgrade |
117,281 |
|
Marion Non-upgrade |
0 |
Operator's Incoming Calls Report - June 1999
|
June 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
111,159 |
676,756 |
|
Total Calls Handled |
105,223.00 |
608,969 |
|
# of Calls Answered in 30 Seconds or Less |
80,249 |
420,838 |
|
% of Calls Answered in 30 Seconds or Less |
72.19% |
62.18% |
|
# of Calls Abandoned After 30 Seconds |
4,863 |
57,677 |
|
% of Calls Abandoned After 30 Seconds |
4.37% |
8.52% |
|
Average Answer Time (seconds) |
57 |
94.80 |
|
Busy Rate |
3.30% |
5.70% |
|
Total Hours Staffed |
720 |
4320 |
Service Interruption Report - June 1999
|
Reporting Period: 5/22/99 - 6/21/99 |
Month |
Year-To-Date |
|
Total # of Outages |
146 |
654 |
|
# of Planned Outages |
23 |
79 |
|
% of Planned Outages |
16% |
12% |
|
# of Unplanned Outages |
123 |
575 |
|
% of Unplanned Outages |
84% |
88% |
|
# of Subscribers Out |
11,979 |
57,097 |
|
Total Subscriber Outage Hours |
15,476 |
94,133 |
|
Total System Customer Hours |
87,257,064 |
505,967,712 |
|
Reliability % |
99.98% |
99.98% |
|
Total Duration Hours |
190.45 |
1083.66 |
|
Average Duration per Outage |
1.3 |
1.66 |
|
Average Customers per Outage |
82 |
87 |
Service Call Report - June 1999
|
Reporting Period: 5/22/99 - 6/21/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
3061 |
15,760 |
|
Total Service Calls Scheduled |
3061 |
15,760 |
|
Total Service Calls Completed |
2995 |
15,586 |
|
Within 24 Hours |
1055 |
6852 |
|
% Within 24 Hours |
35.20% |
44.00% |
|
Within 36 Hours |
1297 |
8431 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.1% |
95.40% |
|
After 36 Hours by Customer Request |
1671 |
6431 |
|
% After 36 Hours by Customer Request |
55.80% |
41.30% |
|
After 36 Hours, Not by Customer Request |
27 |
724 |
|
% After 36 Hours, Not by Customer Request |
0.90% |
4.60% |
|
% of Subscriber Service Calls |
2.60% |
2.20% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - June 1999
|
Reporting Period: 5/22/99 - 6/21/99 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
3777 |
21,532 |
|
Total Installs Completed |
3586 |
20,067 |
|
# Within 7 Days |
3019 |
17,203 |
|
# After 7 Days by Customer Request |
567 |
2864 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - June 1999
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Grey Fox Woods, Sec 1 & 2 |
1.48 |
0.00 |
N/S |
| 2 |
Abbey Apts |
0.08 |
0.07 |
APT |
| 3 |
Hidden Lakes Estates |
1.18 |
0.13 |
N/S |
| 4 |
Sycamore Springs, Sec B2 |
0.21 |
0.00 |
CON |
| 5 |
Bradford Trace, Sec 3 |
0.74 |
0.00 |
N/S |
| 6 |
Morningside, Sec 1A |
0.49 |
0.02 |
N/S |
| 7 |
Lighthouse Landing Apts |
0.38 |
0.47 |
APT |
| 8 |
Cedar Creek, Sec 1 |
1.00 |
0.30 |
N/S |
| 9 |
Greentree @ Post |
0.06 |
0.03 |
CON |
| 10 |
Buffalo Creek Apts |
0.30 |
0.00 |
APT |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - June 1999
Summary of Leased Access Hours: June '99
| Week of: |
1st Run |
2nd Run |
Total |
| 6/1/99 - 6/7/99 |
5 |
7 |
12 |
| 6/8/99 - 6/14/99 |
5.5 |
11.5 |
17 |
| 6/15/99 - 6/21/99 |
7 |
9.5 |
16.5 |
| 6/22/99 - 6/28/99 |
5.5 |
9 |
14.5 |
| 6/29/99 - 6/30/99 |
2.5 |
1 |
3.5 |
| Grand Total |
25 |
38 |
63 |
Community Events and Sponsorships
June 1999
-
Comcast sponsored the 7th Annual Russian Festival, June 6 at Clowes Hall. The event featured food booths, games and a concert by Indianapolis Symphony cellist Arkady Orlovsky.
-
On June 17, Comcast presented Nickelodeon's "All that Music and More" Festival at Deer Creek Amphitheater. Concert performers included Monica and 98 Degrees. |
Public Service Announcements
June 1999
-
Russian Festival of Indiana "Tickets on Sale" - 588
-
Washington Township Schools "Adult Education" - 3068
-
Boys and Girls Clubs "Colin Powell" - 5291
-
Children's Guardian Home "Dan Burton" - 85
-
Holey Moley "Call B4U Dig - Construction" - 2609
-
Holey Moley "Call B4U Dig - Home" - 94
-
Gleaner's Food Bank "Fish Bowl" - 379
-
Indiana Propane Gas Association "Gas Grill" - 655
-
Kiwanis "Bike Helmets" - 818
-
Kiwanis "Swimming Safety" - 664
-
Meningitis Foundation "Untitled" - 6
-
Scoliosis Association "Jeanette Lee" - 718
-
Small Business Administration "George McGinnis" - 81
-
UNICEF "Kosovo Children" - 5
-
Washington Township Schools "Parental Involvement" - 63
Newsmakers
-
Bob Bailey, SCORE - 24
-
Linda Carmody, Better Business Bureau - 7
-
Bruce Johnson, Hudson Institute - 25
-
Carlton Curry, City-County Council - 7
-
Curt Smith, Hudson Institute - 22
-
Nancy Bartels, Girls, Inc. - 5
-
Fred Nation, Indianapolis Motor Speedway - 5
-
Max Schumacher, Indianapolis Indians - 7
-
Jack Cottey, Marion County Sheriff - 6
-
Jim Parham, Indy Parks - 24
-
Jon Schwantes #1, Indianapolis Star - 23
-
Jon Schwantes #2, Indianapolis Star - 23
-
Judy O'Bannon, Millennium Project - 26
-
Scott Newman, Marion County Prosecutor - 23
-
Mayor Steve Goldsmith, City of Indianapolis - 5
-
Theresa Stevenson, Indiana Black Expo - 24
-
Tom Crouch, Ft. Harrison Reuse Authority - 22
-
Mayor Warner Wiley, City of Beech Grove - 24 |
