Comcast Report
Subscriber Totals - July 1999
|
July 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
2,343 |
112,170 |
94,586 |
|
Disconnects |
- |
3,944 |
4,307 |
|
Downgrades |
- |
21 |
2,497 |
|
Upgrades |
- |
7 |
1,923 |
|
New |
- |
847 |
942 |
|
Reconnect/Restart |
137 |
2,501 |
2,784 |
|
Ending Subscribers |
2,480 |
111,560 |
93,431 |
|
Bulk Accounts |
- |
2,818 |
942 |
|
Ending Total Including Bulk |
2,480 |
114,378 |
94,373 |
|
Homes Passed |
189,927 |
|
Extra Outlets |
99,830 |
|
% of Penetration |
61.53% |
|
Marion Upgrade |
116,858 |
|
Marion Non-upgrade |
0 |
Operator's Incoming Calls Report - July 1999
|
July 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
129,233 |
805,989 |
|
Total Calls Handled |
126,843.00 |
735,812 |
|
# of Calls Answered in 30 Seconds or Less |
109,018 |
529,856 |
|
% of Calls Answered in 30 Seconds or Less |
84.36% |
65.74% |
|
# of Calls Abandoned After 30 Seconds |
1,582 |
59,259 |
|
% of Calls Abandoned After 30 Seconds |
1.22% |
7.35% |
|
Average Answer Time (seconds) |
31 |
86.00 |
|
Busy Rate |
1.20% |
5.12% |
|
Total Hours Staffed |
744 |
5064 |
Service Interruption Report - July 1999
|
Reporting Period: 6/22/99 - 7/21/99 |
Month |
Year-To-Date |
|
Total # of Outages |
145 |
799 |
|
# of Planned Outages |
17 |
96 |
|
% of Planned Outages |
12% |
12% |
|
# of Unplanned Outages |
128 |
703 |
|
% of Unplanned Outages |
88% |
88% |
|
# of Subscribers Out |
11,771 |
68,868 |
|
Total Subscriber Outage Hours |
15,951 |
110,084 |
|
Total System Customer Hours |
84,137,760 |
590,105,472 |
|
Reliability % |
99.98% |
99.98% |
|
Total Duration Hours |
203.57 |
1287.23 |
|
Average Duration per Outage |
1.4 |
1.61 |
|
Average Customers per Outage |
81 |
86 |
Service Call Report - July 1999
|
Reporting Period: 6/22/99 - 7/21/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
4527 |
20,287 |
|
Total Service Calls Scheduled |
4527 |
20,287 |
|
Total Service Calls Completed |
3732 |
19,318 |
|
Within 24 Hours |
1270 |
8122 |
|
% Within 24 Hours |
34.00% |
42.00% |
|
Within 36 Hours |
1711 |
10,142 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.7% |
96.20% |
|
After 36 Hours by Customer Request |
2010 |
8441 |
|
% After 36 Hours by Customer Request |
53.90% |
43.70% |
|
After 36 Hours, Not by Customer Request |
11 |
735 |
|
% After 36 Hours, Not by Customer Request |
0.30% |
3.80% |
|
% of Subscriber Service Calls |
3.20% |
2.40% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - July 1999
|
Reporting Period: 6/22/99 - 7/21/99 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
3597 |
25,129 |
|
Total Installs Completed |
3485 |
23,552 |
|
# Within 7 Days |
2940 |
20,143 |
|
# After 7 Days by Customer Request |
545 |
3409 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - July 1999
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Crossfield, Sect. 2 |
1.14 |
0.00 |
N/S |
| 2 |
Hickory Grove Apts |
0.06 |
0.08 |
APT |
| 3 |
Oakland Hills @ Geist, Sect 9 |
0.43 |
0.00 |
N/S |
| 4 |
Kensington Farms, Sec 22 |
0.35 |
0.00 |
N/S |
| 5 |
Forest Manor Duplexes |
0.03 |
0.05 |
APT |
| 6 |
Colony @ Heartland, Sec. 5 |
0.55 |
0.00 |
N/S |
| 7 |
Village of Cobblestone, Sec 1 & 5 |
0.66 |
0.05 |
N/S |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - July 1999
Summary of Leased Access Hours: July '99 (Channel 98)
Formerly Channel 50, as of 7/8/99 now Channel 98)
| Week of: |
1st Run |
2nd Run |
Total |
| 7/1/99 - 7/7/99 |
5 |
8 |
13 |
| 7/8/99 - 7/14/99 |
6.5 |
8 |
14.5 |
| 7/15/99 -7/21/99 |
7 |
9 |
16 |
| 7/22/99 - 7/28/99 |
5.5 |
7 |
12.5 |
| 7/29/99 - 7/31/99 |
2.5 |
1.5 |
4 |
| Grand Total |
26.5 |
33.5 |
60 |
Community Involvement Report
July 1999
-
Comcast produced testimonial spots to be used in the Greater Indianapolis Republican Finance Committee's "Class Reunion" fundraiser, held July 7 at the Roof Ballroom. Comcast also arranged for the event to be taped for future use.
-
Comcast arranged and hosted Cartoon Network's "Cartoon Cartoon" promotion held at various locations the week of July 5. The event culminated with a screening of original programming on July 10 at Eagle Creek Park. One lucky customer won a trip to Bora Bora, courtesy of Comcast and Cartoon Network.
-
Comcast was a television sponsor of Indiana Black Expo, airing spots promoting the event and featuring them on our Newsmakers program.
-
Comcast was an associate sponsor of the Symphony on the Prairie series, the weekend of July 16-17.
-
A Comcast representative and the media center coordinator of Washington Township Schools participated in C-SPAN focus groups July 29-30 in Washington D.C. C-SPAN was seeking feedback in their Campaign 2000 programming, and its usefulness to educators.
Public Service Announcements
July 1999
-
Gleaner's Food Bank "Fish Bowl" - 18,828
-
Indiana Black Expo "Music Workshop" - 1507
-
Indiana Black Expo "Super Lounge" - 3673
-
Indiana Propane Gas Association "Gas Grill" - 2026
-
Kiwanis "Bike Helmets" - 974
-
Kiwanis "Swimming Safety" - 859
-
Planet Earth Foundation "Making Ends Meet" - 41
-
Scoliosis Association "Jeanette Lee" - 4652
-
Washington Township Schools "Parental Involvement" - 1442
-
Big Sisters "Do We Look Like Sisters?" - 767
-
Boys' and Girls' Clubs "Colin Powell" - 1131
Newsmakers
-
Bob Bailey, SCORE - 2
-
Bruce Johnson, Hudson Institute - 2
-
Carolyn Parkhill, American Cancer Society - 35
-
Curt Smith, Hudson Institute - 3
-
Jane Schlegel, International Center - 35
-
Jim Parkham, Indy Parks - 38
-
Jon Schwantes #1, Indianapolis Star - 3
-
Jon Schwantes #2, Indianapolis Star - 3
-
Judy O'Bannon, Millenium Project - 2
-
Mary Huggard, Indianapolis Convention & Visitors Assn. - 35
-
Peter Hardstad, Indiana Historical Society - 34
-
Scott Newman, Marion County Prosecutor - 3
-
Theresa Stevenson, Indiana Black Expo - 23
-
Tom Crouch, Ft. Harrison Reuse Authority - 3
-
Mayor Warner Wiley, City of Beech Grove - 2 |
