Comcast Report
Subscriber Totals - January 1999
|
January 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
1781 |
110,575 |
91,040 |
|
Disconnects |
0 |
2519 |
2230 |
|
Downgrades |
0 |
9 |
2294 |
|
Upgrades |
0 |
5 |
1413 |
|
New |
0 |
753 |
1054 |
|
Reconnect/Restart |
126 |
1451 |
2046 |
|
Ending Subscribers |
1907 |
110,256 |
91,029 |
|
Bulk Accounts |
0 |
2643 |
977 |
|
Ending Total Including Bulk |
1907 |
112,899 |
92,006 |
|
Homes Passed |
187,226 |
|
Extra Outlets |
94,109 |
|
% of Penetration |
61.32% |
|
Promotional Installs |
N/A |
|
Marion Upgrade |
114,806 |
|
Marion Non-upgrade |
0 |
Bulk HBO & Showtime # now based on equivalent instead pf unit.
Operator's Incoming Calls Report - January 1999
|
January 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
136,525 |
136,525 |
|
Total Calls Handled |
112,291 |
112,291 |
|
# of Calls Answered in 30 Seconds or Less |
62,660 |
62,660 |
|
% of Calls Answered in 30 Seconds or Less |
45.90% |
45.90% |
|
# of Calls Abandoned After 30 Seconds |
21,414 |
21,414 |
|
% of Calls Abandoned After 30 Seconds |
15.69% |
15.69% |
|
Average Answer Time (seconds) |
197 |
197 |
|
Busy Rate |
18.43% |
18.43% |
|
Total Hours Staffed |
720 |
720 |
Service Interruption Report - January 1999
|
Reporting Period: 12/22/98 - 1/21/99 |
Month |
Year-To-Date |
|
Total # of Outages |
194 |
194 |
|
# of Planned Outages |
0 |
0 |
|
% of Planned Outages |
0% |
0% |
|
# of Unplanned Outages |
194 |
194 |
|
% of Unplanned Outages |
100% |
100% |
|
# of Subscribers Out |
20,525 |
20,525 |
|
Total Subscriber Outage Hours |
39,020 |
39,020 |
|
Total System Customer Hours |
83,996,856 |
83,996,856 |
|
Reliability % |
99.95% |
99.95% |
|
Total Duration Hours |
438.48 |
438.48 |
|
Average Duration per Outage |
2.26 |
2.26 |
|
Average Customers per Outage |
106 |
106 |
Service Call Report - January 1999
|
Reporting Period: 12/22/98 - 1/21/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
2525 |
2525 |
|
Total Service Calls Scheduled |
2525 |
2525 |
|
Total Service Calls Completed |
2595 |
2595 |
|
Within 24 Hours |
985 |
985 |
|
% Within 24 Hours |
38.0% |
38.0% |
|
Within 36 Hours |
1539 |
1539 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
79.8% |
79.8% |
|
After 36 Hours by Customer Request |
533 |
533 |
|
% After 36 Hours by Customer Request |
20.5% |
20.5% |
|
After 36 Hours, Not by Customer Request |
523 |
523 |
|
% After 36 Hours, Not by Customer Request |
20.2% |
20.2% |
|
% of Subscriber Service Calls |
2.3% |
2.3% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - January 1999
|
Reporting Period: 12/22/98 - 1/21/99 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
2770 |
2770 |
|
Total Installs Completed |
2204 |
2204 |
|
# Within 7 Days |
1990 |
1990 |
|
# After 7 Days by Customer Request |
214 |
214 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - January 1999
| # |
Construction Location |
U/G |
A |
Type |
| 1 |
Sherman Commons |
1.36 |
0.07 |
N/S |
| 2 |
Watson Farms, Section 8 |
1.35 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - January 1999
Summary of Community Interest Hours: 12/28/98 - 1/31/99
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 12/28/98 - 1/3/99 |
8.5 |
1 |
9.5 |
| 1/4/99 - 1/10/99 |
6 |
2 |
8 |
| 1/11/99 - 1/17/99 |
9 |
3 |
12 |
| 1/18/99 - 1/24/99 |
3.5 |
2 |
5.5 |
| 1/25/99 - 1/31/99 |
3.5 |
2 |
5.5 |
| Subtotal |
30.5 |
10 |
40.5 |
| Grand Total |
30.5 |
10 |
40.5 |
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 12/28/98 - 1/3/99 |
9.5 |
| 1/4/99 - 1/10/99 |
8 |
| 1/11/99 - 1/17/99 |
12 |
| 1/18/99 - 1/24/99 |
5.5 |
| 1/25/99 - 1/31/99 |
5.5 |
|
Total |
40.5 |
Community Events and Sponsorships
January 1999
- Five Comcast representatives attended the Indianapolis Urban League corporate luncheon January 25 at the Hyatt Regency.
- Comcast hosted a booth at the Warren Central High School/Walker Career Center Career Night, January 26.
- Home and Garden Television (HGTV) and Comcast partnered to sponsor the Indianapolis Home Show, January 29 – February 7 at the Indiana State Fairgrounds.
Public Service Announcements
January 1999
- Kiwanis International "Iodine" – 647
- Boys and Girls Clubs "Colin Powell" – 691
- Cable in the Classroom "Cut 2A" – 563
- Cub Scouts "Garfield" – 482
- Small Business Administration "George McGinnis" – 750
- Central Indiana Regional Blood Center "Bone Marrow" – 714
- Rangeela Punjab "Festival" – 361
- March of Dimes "Folic Acid" – 449
- Indiana Department of Health "Empty Promises" – 580
- Disabled American Veterans "Homeless Veterans" – 843
- Community Leaders Allied for Superior Schools "Overcoming Obstacles" – 77
- Washington Township Schools "Report Cards" -- 156
Newsmakers
- State Senator Jim Merritt – 35
- Indiana Attorney General Jeff Modisett – 36
- Vicki Kennedy, The Wellness Center – 36
- Sharon O'Morrow, Little Red Door – 35
- Christie Love, YMCA – 35
- Judith Ward, Muscular Dystrophy Family Foundation – 36
- Sam Jones, Indianapolis Urban League – 35
- Erv Picha, Noble of Indiana – 35
- Major Robert Scott, Salvation Army – 4
- Dorothea Green, United Christmas Service – 13
- Sgt. Keith Stephens, Toys for Tots – 13
- Carolyn Foust, Season for Sharing – 3
- Rozelle Boyd, City-County Council – 3
- State Senator Murray Clark – 37
- Marion County Prosecutor Scott Newman – 37
- Larry Gigerich, Indianapolis Economic Development Corporation – 35
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