Comcast Report
Subscriber Totals - February 1999
|
February 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
1907 |
110,256 |
91,029 |
|
Disconnects |
0 |
2839 |
2859 |
|
Downgrades |
0 |
7 |
2323 |
|
Upgrades |
0 |
9 |
2327 |
|
New |
0 |
1185 |
1127 |
|
Reconnect/Restart |
116 |
2764 |
3245 |
|
Ending Subscribers |
2023 |
111,368 |
92,546 |
|
Bulk Accounts |
0 |
2684 |
792 |
|
Ending Total Including Bulk |
2023 |
114,052 |
93,338 |
|
Homes Passed |
187,226 |
|
Extra Outlets |
95,598 |
|
% of Penetration |
62.00% |
|
Marion Upgrade |
116,075 |
|
Marion Non-upgrade |
0 |
Operator's Incoming Calls Report - February 1999
|
February 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
107,219 |
243,404 |
|
Total Calls Handled |
95,134 |
207,085 |
|
# of Calls Answered in 30 Seconds or Less |
64,309 |
126,629 |
|
% of Calls Answered in 30 Seconds or Less |
59.98% |
52.02% |
|
# of Calls Abandoned After 30 Seconds |
10,307 |
21,414 |
|
% of Calls Abandoned After 30 Seconds |
9.61% |
8.80% |
|
Average Answer Time (seconds) |
102 |
149.5 |
|
Busy Rate |
5.19% |
11.81% |
|
Total Hours Staffed |
672 |
1392 |
Service Interruption Report - February 1999
|
Reporting Period: 1/22/99 - 2/21/99 |
Month |
Year-To-Date |
|
Total # of Outages |
50 |
244 |
|
# of Planned Outages |
0 |
0 |
|
% of Planned Outages |
0% |
0% |
|
# of Unplanned Outages |
50 |
244 |
|
% of Unplanned Outages |
100% |
100% |
|
# of Subscribers Out |
3700 |
24,225 |
|
Total Subscriber Outage Hours |
4636 |
43,656 |
|
Total System Customer Hours |
84,854,688 |
168,851,544 |
|
Reliability % |
99.99% |
99.97% |
|
Total Duration Hours |
60.02 |
498.50 |
|
Average Duration per Outage |
1.20 |
2.04 |
|
Average Customers per Outage |
74 |
99 |
Service Call Report - February 1999
|
Reporting Period: 1/22/99 - 2/21/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
2434 |
4959 |
|
Total Service Calls Scheduled |
2434 |
4959 |
|
Total Service Calls Completed |
2469 |
5064 |
|
Within 24 Hours |
1338 |
2323 |
|
% Within 24 Hours |
54.2% |
45.9% |
|
Within 36 Hours |
1675 |
3214 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
95.1% |
87.3% |
|
After 36 Hours by Customer Request |
672 |
1205 |
|
% After 36 Hours by Customer Request |
27.2% |
23.8% |
|
After 36 Hours, Not by Customer Request |
122 |
645 |
|
% After 36 Hours, Not by Customer Request |
4.9% |
12.7% |
|
% of Subscriber Service Calls |
2.2% |
2.2% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - February 1999
|
Reporting Period: 1/22/99 - 2/21/99 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
4506 |
7276 |
|
Total Installs Completed |
4065 |
6269 |
|
# Within 7 Days |
3610 |
5600 |
|
# After 7 Days by Customer Request |
455 |
669 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - February 1999
| # |
Construction Location |
U/G |
A |
Type |
| 1 |
Thompson Place |
0.13 |
0.00 |
N/S |
| 2 |
Killarney Hills, Sect. 1A |
0.36 |
0.00 |
N/S |
| 3 |
Northstone @ Winding Ridge |
0.58 |
0.04 |
N/S |
| 4 |
Crooked Creek East, Sect. 4 & 5 |
1.48 |
0.00 |
N/S |
| 5 |
Thompson Park, Sect. 2 |
0.63 |
0.00 |
N/S |
| 6 |
The Woods @ Beech Grove, Sect. 2 |
0.28 |
0.00 |
N/S |
| 7 |
Feather Run |
1.30 |
0.00 |
N/S |
| 8 |
Meadow Bend, Sect. 2 & 3 |
1.20 |
0.00 |
N/S |
| 9 |
Lakes of Windsor |
0.39 |
0.00 |
APT |
| 10 |
Franklin Trace, Sect. 1 |
0.83 |
0.00 |
N/S |
| 11 |
Willow Oaks, Sect. 4 |
1.26 |
0.00 |
N/S |
| 12 |
Briargate, Sect. 1 |
0.20 |
0.00 |
N/S |
| 13 |
Briargate, Sect. 2 |
0.16 |
0.00 |
N/S |
| 14 |
Southwind Circle |
0.55 |
0.25 |
N/S |
| 15 |
Glennwoods, Sect. 2 |
1.23 |
0.00 |
N/S |
| 16 |
Bridgeport Commons, Sect. 1A |
0.59 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - February 1999
Summary of Community Interest Hours: 2/1/99 - 2/28/99
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 2/1/99 - 2/7/99 |
6 |
|
6 |
| 2/8/99 - 2/14/99 |
8.5 |
|
8.5 |
| 2/15/99 - 2/21/99 |
14.5 |
|
14.5 |
| 2/22/99 - 2/28/99 |
13.5 |
|
13.5 |
| Subtotal |
42.5 |
|
42.5 |
| Grand Total |
42.5 |
|
42.5 |
Community Events and Sponsorships
February 1998
- Comcast donated four pairs of front row tickets to Indiana Pacers games for the Indiana Cable Telecommunications Association to use as prizes at its Legislative Reception on February 23.
- Comcast sponsored Southport High Schools Marching Band, host of the 1999 Midwestern States Competition.
- Comcast donated a certificate redeemable for three free months of the Disney Channel to Crestview Elementary Schools spring auction.
- Multiplex HBO subscribers were invited to an HBO Family reception held February 27 at the Childrens Museum. The evening featured appearances by HBO Family characters, games, and prizes for the kids.
Public Service Announcements
February 1999
- Noble of Indiana "Evening in the Garden" 207
- NCAA "Mens Basketball Tournament" 115
- NCAA "Track & Field Championships" 140
- Holy Moly "Home" 343
- Holy Moly "Construction" 402
- Washington Township Schools "Adult Education" 278
- Washington Township Schools "Winter" 414
- Indiana Department of Health "Empty Promises" 274
- Kiwanis "Expectant Mother" 299
- Disabled American Veterans "Homeless Veteran" 197
- Cable in the Classroom "Cut 2A" 455
- Small Business Administration "George McGinnis" 512
- American Heart Association "Hard to Remember" 388
- American Heart Association "Waiting" 368
Newsmakers
- Mary Beth Smith "NCAA Basketball" 34
- Andy Paine "Tom Binford Memorial" 34
- Bart Peterson "Mayoral Candidate" 33
- Donnie Walsh "Indiana Pacers" 33
- Sue Anne Gilroy "Mayoral Candidate" 33
- Jim Atterholt "State Representative" 49
- Chris Denari "NCAA Track Championships" 53
- Bill Mays "Mays Chemical/Center for Leadership Development" 54
- Murray Clark "State Senator/Holliday Park" 4
- Scott Newman "Marion County Prosecutor/Center of Hope" 4
- Jim Merritt "State Senator/Indiana History" 4
- Larry Gigerich "Indianapolis Economic Development Corporation" 4
- Jeff Modisett "State Attorney General"
- Vicki Kennedy "The Wellness Community" 2
- Sharon OMorrow "Little Red Door Cancer Agency" 5
- Christie Love "YMCA" 2
- Father Boniface Hardin "Martin University" 5
- Sam Jones "Indianapolis Urban League" 4
- Erv Picha "Noble of Indiana" 5
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