Comcast Report
Subscriber Totals - December 1999
|
December 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
2,470 |
112,549 |
88,518 |
|
Disconnects |
- |
3,139 |
2,916 |
|
Downgrades |
- |
- |
1,904 |
|
Upgrades |
- |
- |
1,406 |
|
New |
- |
1,324 |
1,160 |
|
Reconnect/Restart |
76 |
229 |
2,254 |
|
Ending Subscribers |
2,546 |
112,963 |
88,518 |
|
Bulk Accounts |
- |
2,846 |
1,199 |
|
Ending Total Including Bulk |
2,546 |
115,809 |
89,717 |
|
Homes Passed |
193,733 |
|
Extra Outlets |
105,616 |
|
% of Penetration |
61.09% |
|
Marion Upgrade |
118,355 |
|
Marion Non-upgrade |
0 |
Operator's Incoming Calls Report - December 1999
|
December 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
96,858 |
1,311,399 |
|
Total Calls Handled |
94,875 |
1,233,288 |
|
# of Calls Answered in 30 Seconds or Less |
90,048 |
987,978 |
|
% of Calls Answered in 30 Seconds or Less |
92.97% |
7534.00% |
|
# of Calls Abandoned After 30 Seconds |
725 |
62,983 |
|
% of Calls Abandoned After 30 Seconds |
0.75% |
4.80% |
|
Average Answer Time (seconds) |
10 |
57.75 |
|
Busy Rate |
2.00% |
3.20% |
|
Total Hours Staffed |
744 |
8736 |
Operator's Incoming Calls Report - Compliance Report - December 1999
|
December 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
95,296 |
283,965 |
|
Total Calls Handled |
93,398 |
279,522 |
|
# of Calls Answered in 30 Seconds or Less |
88,667 |
261,581 |
|
% of Calls Answered in 30 Seconds or Less |
94.93% |
93.57% |
|
# of Calls Abandoned After 30 Seconds |
725 |
1,894 |
|
% of Calls Abandoned After 30 Seconds |
0.76% |
0.67% |
|
Average Answer Time (seconds) |
10 |
13.0 |
|
Busy Rate |
0.02% |
0.40% |
|
Total Hours Staffed |
744 |
2208 |
Service Interruption Report - December 1999
|
Reporting Period: 11/24/99 - 12/22/99 |
Month |
Year-To-Date |
|
Total # of Outages |
71 |
1227 |
|
# of Planned Outages |
6 |
135 |
|
% of Planned Outages |
8.0% |
11% |
|
# of Unplanned Outages |
65 |
1092 |
|
% of Unplanned Outages |
92% |
89% |
|
# of Subscribers Out |
4,382 |
102,467 |
|
Total Subscriber Outage Hours |
7,129 |
168,502 |
|
Total System Customer Hours |
82,375,080 |
1,023,321,816 |
|
Reliability % |
99.99% |
99.98% |
|
Total Duration Hours |
131.1 |
2038.68 |
|
Average Duration per Outage |
1.85 |
1.66 |
|
Average Customers per Outage |
62 |
84 |
Service Call Report - December 1999
|
Reporting Period: 11/24/99 - 12/22/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
2597 |
37,869 |
|
Total Service Calls Scheduled |
2597 |
37,869 |
|
Total Service Calls Completed |
2500 |
36,991 |
|
Within 24 Hours |
1057 |
13,823 |
|
% Within 24 Hours |
42.30% |
37.40% |
|
Within 36 Hours |
1168 |
17,487 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.9% |
97.90% |
|
After 36 Hours by Customer Request |
1330 |
18,716 |
|
% After 36 Hours by Customer Request |
53.20% |
50.6 |
|
After 36 Hours, Not by Customer Request |
2 |
788 |
|
% After 36 Hours, Not by Customer Request |
0.10% |
2.10% |
|
% of Subscriber Service Calls |
2.10% |
2.60% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - December 1999
|
Reporting Period: 11/24/99 - 12/22/99 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
3716 |
44,630 |
|
Total Installs Completed |
3553 |
42,654 |
|
# Within 7 Days |
3187 |
36,657 |
|
# After 7 Days by Customer Request |
366 |
5997 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - December 1999
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Orchard Valley Farms, Sec. 1 |
0.25 |
0.34 |
N/S |
| 2 |
Smithfield, Sec. 3 |
0.38 |
0.00 |
N/S |
| 3 |
McGregor Woods Apts |
0.71 |
0.04 |
APT |
| 4 |
Brookfield Village |
0.67 |
0.08 |
N/S |
| 5 |
Westlake Arms Apts |
5.92 |
0.28 |
APT |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Community Report - December 1999
Summary of Leased Access Hours: December '99
Formerly Channel 50, as of 7/8/99 now Channel 98)
| Week of: |
1st Run |
2nd Run |
Total |
| 12/1/99 - 12/7/99 |
3.5 |
0 |
3.5 |
| 12/8/99 - 12/12/99 |
.50 |
0 |
.50 |
| 12/13/99 -12/17/99 |
3 |
0 |
3 |
| 12/18/99 - 12/23/99 |
3.5 |
0 |
3.5 |
| 12/24/99 - 12/31/99 |
4.5 |
0 |
4.5 |
| Grand Total |
15 |
0 |
15 | |
Community Events & Sponsorships
December 1999
-
During the week of December 6, Comcast invited local, state, and federal elected officials to visit our office and tape holiday greetings. The 20 who accepted our invitation were allowed to plug the charity of their choice. The spots ran on our system Dec. 11-31.
-
Comcast produced the first in a series of 12 public announcements promoting qualities that constitute good character. Each spot will feature a high-profile individual talking about what a specific character trait means to them. January's spot features professional golfer Nancy Fitzgerald. A different spot will air on our system each month throughout the coming year. This initiative follows the City-County Council's November resolution to establish Indianapolis as a City of Character.
Public Service Announcements
December 1999
-
American Legion, "Flag Waver" - 2364
-
American Legion, "Table Talk" - 2914
-
Cable in the Classroom, "Bill Cosby" - 3841
-
Cable Positive, "Smarter" - 1394
-
Indiana Propane Gas Association, "Fireplace Safety" - 4030
-
Christamore House, "Tree Spree" - 1907
-
City of Indianapolis, "Y2K - Be Prepared" - 3792
-
City of Indianapolis, "Y2K - Cottey and Zunk" - 3867
Newsmakers
-
Julia Watson, Indianapolis Downtown Inc. - 29
-
Carolyn Faust, Season for Sharing - 29
-
Mark Lee, World AIDS Day - 28
-
Michael Williams, Indiana Library Federation - 27
-
Jack Getz, Salvation Army - 26
-
Dick Hoffert, Indianapolis Symphony Orchestra - 26
-
Myles Brand, Indiana University - 26
-
Troy Bruinsma, Comcast Online - 26
-
John Schwantes #1, Indianapolis Star - 26
-
John Swhwantes #2, Indianapolis Star - 25
-
Michael O'Connor, Mayor Peterson's Chief of Staff - 22
-
Eldar Aliev, Ballet Internationale - 16
-
James Bagwell, Symphonic Choir - 5
-
Jerry Israel, University of Indianapolis - 5
-
John Klipsch, Conseco Fieldhouse - 5
-
Margaret Lawrence Banning, Indianapolis Downtown Inc. - 5
-
Arnold Jolles, Eiteljorg Museum - 5
-
Neal Smith, Big Brothers - 5
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