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August 1999

 

Comcast Report

Subscriber Totals - August 1999

August 1999

Limited Full Basic Total Pay

Beginning Subscribers

2,480

111,560

93,431

Disconnects

72

4,067

4,592

Downgrades

-

-

4,412

Upgrades

-

-

2,493

New

-

933

979

Reconnect/Restart

137

2,801

2,934

Ending Subscribers

2,408

111,227

90,833

Bulk Accounts

-

2,635

1,194

Ending Total Including Bulk

2,408

113,862

92,027

Homes Passed

190,265

Extra Outlets

100,321

% of Penetration

61.11%

Marion Upgrade

116,270

Marion Non-upgrade

0

Operator's Incoming Calls Report - August 1999

August 1999

Month Year-To-Date

Total Calls Received

110,906

916,895

Total Calls Handled

108,917.00

844,729

# of Calls Answered in 30 Seconds or Less

96,846

626,702

% of Calls Answered in 30 Seconds or Less

87.32%

68.35%

# of Calls Abandoned After 30 Seconds

1,293

60,552

% of Calls Abandoned After 30 Seconds

1.17%

6.60%

Average Answer Time (seconds)

27

A

Busy Rate

0.60%

4.55%

Total Hours Staffed

744

5808

Service Interruption Report - August 1999

Reporting Period:  7/22/99 - 8/21/99

Month Year-To-Date

Total # of Outages

99

898

# of Planned Outages

6

102

% of Planned Outages

6%

11%

# of Unplanned Outages

93

796

% of Unplanned Outages

94%

89%

# of Subscribers Out

7,887

76,755

Total Subscriber Outage Hours

12,794

122,878

Total System Customer Hours

86,504,880

676,610,352

Reliability %

99.99%

99.98%

Total Duration Hours

181.7

1468.93

Average Duration per Outage

1.84

1.64

Average Customers per Outage

80

85

 Service Call Report - August 1999

Reporting Period:  7/22/99 - 8/21/99

Month Year-To-Date

Total Service Calls Received

4788

25,075

Total Service Calls Scheduled

4788

25,075

Total Service Calls Completed

5129

24,447

Within 24 Hours

1399

9521

% Within 24 Hours

27.30%

38.90%

Within 36 Hours

2097

12,239

% Within 36 Hours or by Customer Request After 36 Hours

99.6%

96.90%

After 36 Hours by Customer Request

3011

11452

% After 36 Hours by Customer Request

58.70%

46.80%

After 36 Hours, Not by Customer Request

21

756

% After 36 Hours, Not by Customer Request

0.40%

3.10%

% of Subscriber Service Calls

4.40%

2.60%

There are no adjustments for weekends or holidays.

*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.

Installation Report - August 1999

Reporting Period:  7/22/99 - 8/21/99

Month Year-To-Date

Total Installs Scheduled

3736

28,865

Total Installs Completed

3734

27,286

# Within 7 Days

3110

23,253

# After 7 Days by Customer Request

624

4033

# After 7 Days, Not by Customer Request

0

0

% Within 7 Days or by Customer Request After 7 Days

100.00%

100.00%

Construction Report - August 1999

#

Construction Location

Underground Aerial Dwelling
1 Robin Run Garden Homes 1.13 0.00 N/S
2 Greythorne, Sec 1 0.84 0.24 N/S
3 Richmond Hills, Sec 1 0.98 0.16 N/S
4 Village Oaks Nursing Home 0.10 0.00 NH
5 Wildcat Run, Sec 4B & 6B 1.18 0.00 N/S
6 Timberlakes, Sec 3 0.83 0.00 N/S
7 Harrison Ridge 0.06 0.00 N/S
8 Sycamore Grove, Sec 1 1.10 0.00 N/S
9 Benjamin Square 1.11 0.00 N/S

Dwelling Codes

APT-Apartments
NS-New Subdivision
NH-Nursing Home
CON-Condominiums

Community Report - August 1999

Summary of Leased Access Hours: August '99

Formerly Channel 50, as of 7/8/99 now Channel 98)

Week of: 1st Run 2nd Run Total
8/1/99 - 8/7/99 4.5 9.5 14
8/8/99 - 8/14/99 4.5 13 17.5
8/15/99 -8/21/99 6.5 12 18.5
8/22/99 - 8/31/99 12.5 17 29.5
Grand Total 28 51.5 79.5

Community Events and Sponsorships

August 1999

  • Comcast was a media sponsor of the RCA Tennis Championships, held August 15-21 on the IUPUI campus.

  • Comcast hosted QVC's bus visit to Lafayette Square Mall on August 5. Comcast Customers who made QVC purchases over the last year were invited to the event, and given the opportunity to purchase commemorative Brickyard 400 memorabilia before it was made available to the public.

  • Comcast co-sponsored a premiere screening of the HBO Original Movie "The Dorothy Dandridge Story" August 19 at the Madame Walker Theatre. Comcast partnered with the local organization Center for Leadership Development at the screening.

  • The winner of Comcast's local talent search held two months ago in Greenwood appeared live on the Game Show Network's "Extreme Gong Show" August 24. Although he was not the grand prize winner, Indy's representative was not "gonged" and said he enjoyed his all-expenses paid trip to Los Angeles.

Public Service Announcements

August 1999

  • American Cancer Society "Reach for the Stars Ball" - 2600

  • American Heart Association "Dry Clean Only" - 662

  • Boy Scouts "Peyton Manning" - 203

  • Boys and Girls Clubs "Colin Powell" - 105

  • Cable in the Classroom "Bill Cosby" - 717

  • Gleaner's Food Bank "Fish Bowl" - 27,522

  • Indiana Propane Gas Association "Gas Grill" - 6293

  • Kiwanis "Bike Helmets" - 1449

  • Kiwanis "Swimming Safety" - 1047

  • Indiana Crime Prevention Coalition "Safe Schools" - 142

  • United Way "15 Spots" - 10,766

  • Washington Township Schools "Parental Involvement" - 1025

  • Wellness Community "Tim Allen" - 5

Newsmakers

  • Carolyn Parkhill, American cancer Society - 5

  • Donna Imus, White River State Park - 70

  • Jane Schlegel, International Center - 5

  • Jeff Clark, Roselyn Bakeries - 15

  • Jeffrey Patchen, Children's Museum - 71

  • Jim Parham, Indy Parks - 7

  • Mary Huggard, Indianapolis Convention & Visitors Association - 5

  • Chief Michael Zunk, Indianpolis Police Department - 70

  • Peter Hardstad, Indiana Historical Society - 5

  • Ralph Taylor, Indianapolis Foundation - 71

  • Sandra Sandifer, Indianapolis Neighborhood Housing Partnership - 71

 
 

Last Updated: 9/7/2005 |  Print This Page | Email to Friend

 

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