Comcast Report
Subscriber Totals - April 1999
|
April 1999 |
Limited |
Full Basic |
Total Pay |
|
Beginning Subscribers |
2104 |
111,942 |
94,849 |
|
Disconnects |
0 |
3223 |
3729 |
|
Downgrades |
0 |
12 |
1985 |
|
Upgrades |
0 |
5 |
2140 |
|
New |
0 |
786 |
1196 |
|
Reconnect/Restart |
83 |
2590 |
3489 |
|
Ending Subscribers |
2187 |
112,088 |
95,960 |
|
Bulk Accounts |
0 |
2743 |
1466 |
|
Ending Total Including Bulk |
2187 |
114,831 |
97,426 |
|
Homes Passed |
188,260 |
|
Extra Outlets |
97,516 |
|
% of Penetration |
62.16% |
|
Marion Upgrade |
117,018 |
|
Marion Non-upgrade |
0 |
Operator's Incoming Calls Report - April 1999
|
April 1999 |
Month |
Year-To-Date |
|
Total Calls Received |
100,771 |
463,437 |
|
Total Calls Handled |
93,951.00 |
410,492 |
|
# of Calls Answered in 30 Seconds or Less |
67,536 |
271,882 |
|
% of Calls Answered in 30 Seconds or Less |
67.02% |
58.67% |
|
# of Calls Abandoned After 30 Seconds |
5,668 |
45,714 |
|
% of Calls Abandoned After 30 Seconds |
5.62% |
9.86% |
|
Average Answer Time (seconds) |
65 |
111.80 |
|
Busy Rate |
1.70% |
7.53% |
|
Total Hours Staffed |
720 |
2856 |
Service Interruption Report - April 1999
|
Reporting Period: 3/22/99 - 4/21/99 |
Month |
Year-To-Date |
|
Total # of Outages |
71 |
370 |
|
# of Planned Outages |
4 |
4 |
|
% of Planned Outages |
6% |
1% |
|
# of Unplanned Outages |
67 |
366 |
|
% of Unplanned Outages |
94% |
99% |
|
# of Subscribers Out |
4,807 |
34,051 |
|
Total Subscriber Outage Hours |
9,180 |
34,051 |
|
Total System Customer Hours |
87,061,392 |
334,346,088 |
|
Reliability % |
99.99% |
99.98% |
|
Total Duration Hours |
132.82 |
706.04 |
|
Average Duration per Outage |
1.87 |
1.91 |
|
Average Customers per Outage |
68 |
92 |
Service Call Report - April 1999
|
Reporting Period: 3/22/99 - 4/21/99 |
Month |
Year-To-Date |
|
Total Service Calls Received |
2662 |
9652 |
|
Total Service Calls Scheduled |
2662 |
9652 |
|
Total Service Calls Completed |
2577 |
9650 |
|
Within 24 Hours |
1328 |
4826 |
|
% Within 24 Hours |
51.50% |
50.00% |
|
Within 36 Hours |
1459 |
6003 |
|
% Within 36 Hours or by Customer Request After 36 Hours |
99.6% |
93.20% |
|
After 36 Hours by Customer Request |
1108 |
2991 |
|
% After 36 Hours by Customer Request |
43.00% |
31.00% |
|
After 36 Hours, Not by Customer Request |
10 |
656 |
|
% After 36 Hours, Not by Customer Request |
0.40% |
6.80% |
|
% of Subscriber Service Calls |
2.20% |
2.10% |
There are no adjustments for weekends or holidays.
*The FCC allows for concessions with respect to On-Time Compliance during abnormal conditions (i.e. weather extremes); however, those have not been factored into this report.
Installation Report - April 1999
|
Reporting Period: 3/22/99 - 4/21/99 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
3322 |
14,025 |
|
Total Installs Completed |
3459 |
12,958 |
|
# Within 7 Days |
2832 |
11,219 |
|
# After 7 Days by Customer Request |
627 |
1739 |
|
# After 7 Days, Not by Customer Request |
0 |
0 |
|
% Within 7 Days or by Customer Request After 7 Days |
100.00% |
100.00% |
Construction Report - April 1999
| # |
Construction Location |
U/G |
A |
Type |
| 1 |
Autumn Glen @ German Church |
0.83 |
0.00 |
APT |
| 2 |
Sungate, Sect. 2 |
1.30 |
0.00 |
N/S |
| 3 |
Moller Village |
0.45 |
0.02 |
N/S |
| 4 |
Wood Creek, Sect. 2 |
0.71 |
0.00 |
N/S |
| 5 |
Thompson Park, Sect. 3 |
1.30 |
0.00 |
N/S |
| 6 |
Amli @ Clearwater Crossing |
0.47 |
0.00 |
APT |
| 7 |
Seerley Creek, Sect. 3 |
0.33 |
0.00 |
N/S |
| 8 |
Spring Mist |
0.23 |
0.02 |
N/S |
| 9 |
Walden Trace |
0.49 |
0.00 |
N/S |
| 10 |
Villas @ Chapel Hill |
0.32 |
0.00 |
CON |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Events & Sponsorships
April 1999
-
On April 10-11, Comcast teamed with Great American Country and hosted a booth at the Country Music Expo at the Indiana State Fairgrounds. Comcast gave away a guitar autographed by several country music stars, and one lucky Comcast customer was chosen to co-host GAC's Top 15 Countdown with artist Neil McCoy. The show aired nationally on April 30.
-
On April 13, Comcast presented a $1000 scholarship to Chris Sunderland, senior at Beech Grove High School. Chris was the winner of Comcast and American Movie Classic's "From Grit to Grace" promotion, a nationwide search for America's next leading man. In addition to winning the scholarship for himself, Chris also won a video camera for the school.
-
Comcast was a gold sponsor of the Kommen Race for the Cure, benefiting the Breast Health Awareness League and Little Red Door Cancer Agency. The annual run/walk, held April 17, attracted over 17,000 participants.
Public Service Announcements
April 1999
-
Cub Scouts "Garfield" -131
-
Small Business Administration "George McGinnis" - 56
-
Indianapolis Police Department "Recruitment" - 282
-
Meningitis Foundation "Untitled" - 215
-
Independent Adoption Center "IAC" - 736
-
Children's Guardian Home "Dan Burton" - 729
-
Race for the Cure "Dan Burton" - 435
-
Indiana Assn. of Soil and water Conservation Districts "Something" - 329
-
Indiana Assn. of Soil and water Conservation Districts "Plant" - 374
-
Holey Moley "Call B4 U Dig - Home" - 587
-
Holey Moley "Call B4 U Dig - Construction" - 3139
-
Washington Township Schools "Adult Education" - 1985
-
March of Dimes "Folic Acid" - 46
-
Kiwanis "Expectant Mothers" - 1153
-
Boys and Girls Clubs "Colin Powell" - 1914
-
Cable in the Classroom "Cut 2 A" - 1329
-
Cable in the Classroom "One From the Heart" - 13070
Newsmakers
-
Jeanette Lee, Professional Billiards Champion - 12
-
Dr. Cory SerVaas, Saturday Evening Post - 26
-
Frank O'Bannon, Governor - 28
-
Brian Brunner, Deloitte & Touche - 27
-
Christina Dickerson, Humane Society - 12
-
Connie Molland, Breast Health Awareness League - 33
-
Dr. Eugene White, Washington Township Schools - 13
-
Cynthia Fleming, Junior League - 14
-
Jennifer Feldmann, Big Sisters - 28
-
Elise Brown, Central Indiana Regional Blood Center - 29
-
Chuck Ashley, Consuer Credit Counseling Service - 28
-
Mayor Tom Schneider, City of Lawrence - 29
-
Elizabeth Kraft-Meek, 500 Festival - 27
-
Brian Bosma, state Representative - 38
-
Stacey Williamson, Boys & Girls Clubs - 12
-
On April 10-11, Comcast teamed with Great American Country and hosted a booth at the Country Music Expo at the Indiana State Fairgrounds. Comcast gave away a guitar autographed by several country music stars, and one lucky Comcast customer was chosen to co-host GAC's top 15 countdown with artist Neil McCoy. The show aired nationally on April 30. On April 13, Comcast presented a $1,000 scholarship to Chris Sunderland, senior at Beech Grove High School. Chris was the winner of Comcast and American Movie Classic's "From Grit to Grace" promotion, a nationwide search for America's next leading man. In addition to winning the scholarship for himself, Chris also won a video camera for the school. Comcast was a gold sponsor of the Kommen Race for the Cure, Benefiting the Breast Health Awareness League and Little Red Door Cancer Agency. The annual run/walk, held April 17, attracted over 17,000 participants. |
