Comcast Report
Subscriber Totals - September 1998
|
September 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
1289 |
110,794 |
86,105 |
| Disconnects |
0 |
3647 |
3613 |
| Downgrades |
0 |
139 |
5487 |
| Upgrades |
0 |
0 |
4430 |
| New |
0 |
497 |
665 |
| Reconnect/Restart |
155 |
3325 |
4965 |
| Ending Subscribers |
1444 |
110,830 |
87,065 |
| Bulk Accounts |
0 |
2838 |
2311 |
| Ending Total Including Bulk |
1444 |
113,668 |
89,376 |
| Homes Passed |
192,267 |
| Extra Outlets |
89,926 |
| % of Penetration |
59.87% |
| Promotional Installs |
1773 |
| Marion Upgrade |
105,846 |
| Marion Non-Upgrade |
9266 |
Operator's Incoming Calls Report - September 1998
|
September 1998 |
Month |
Year-To-Date |
| Total Calls Received |
104,746 |
796,815 |
| Total Calls Handled |
102,887 |
772,094 |
| # of Calls Answered in 30 Seconds or Less |
89,821 |
647,328 |
| % of Calls Answered in 30 Seconds or Less |
85.75% |
81.24% |
| # of Calls Abandoned After 30 Seconds |
1141 |
21,465 |
| % of Calls Abandoned After 30 Seconds |
1.09% |
2.69% |
| Average Answer Time (seconds) |
24 |
33 |
| Busy Rate |
0.39% |
0.50% |
| Total Hours Staffed |
720 |
6552 |
Service Interruption Report - September 1998
|
Reporting Period: 8/22/98 - 9/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
154 |
1204 |
|
# of Planned Outages |
3 |
55 |
|
% of Planned Outages |
2% |
5% |
|
# of Unplanned Outages |
151 |
1149 |
|
% of Unplanned Outages |
98% |
95% |
|
# of Subscribers Out |
19,447 |
429,659 |
|
Total Subscriber Outage Hours |
95,243 |
1,100,417 |
|
Total System Customer Hours |
84,568,992 |
747,324,744 |
|
Reliability % |
99.89% |
99.85% |
|
Total Duration Hours |
827.82 |
5442.48 |
|
Average Duration per Outage |
5.38 |
4.52 |
|
Average Customers per Outage |
126 |
357 |
Service Call Report - September 1998
|
Reporting Period: 8/22/98 - 9/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
3515 |
27,482 |
| Total Service calls Scheduled |
3515 |
27,482 |
| Total Service Calls Completed |
3508 |
27,075 |
| Within 24 Hours |
714 |
13,681 |
| % Within 24 Hours |
20.4% |
50.5% |
| Within 36 Hours |
1112 |
18,292 |
| % Within 36 Hours or by Customer Request After 36 Hours |
95.1% |
98.2% |
| After 36 Hours by Customer Request |
2223 |
8295 |
| % After 36 Hours by Customer Request |
63.4% |
30.6% |
| After 36 Hours, Not by Customer Request |
173 |
487 |
| % After 36 Hours, Not by Customer Request |
4.9% |
1.8% |
| % of Subscriber Service Calls |
3.1% |
2.6% |
There are no adjustments for weekends of holidays.
Installation Report - September 1998
|
Reporting Period: 8/22/98 - 9/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3900 |
31,730 |
| Total Installs Completed |
3791 |
28,797 |
| # Within 7 Days |
2813 |
23,498 |
| # After 7 Days by Customer Request |
949 |
5154 |
| # After 7 days, Not by Customer Request |
29 |
145 |
| % Within 7 Days or by Customer Request After 7 Days |
99.24% |
99.50% |
Construction Report - September 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Summit Place West |
0.30 |
0.04 |
N/S |
| 2 |
Lawrence Lakes |
0.45 |
0.00 |
N/S |
| 3 |
Teal Pointe, Sect. 3 |
0.19 |
0.00 |
N/S |
| 4 |
Lakeside Manor, Sect. 2 |
0.76 |
0.00 |
N/S |
| 5 |
Crystal Lakes @ River Ridge |
0.55 |
0.00 |
N/S |
| 6 |
Cooper Pointe, Sect. 6B |
1.05 |
0.00 |
N/S |
| 7 |
Crystal Pointe, Sect. 2B |
0.32 |
0.00 |
N/S |
| 8 |
Grassey Creek, Sect. 3 |
0.39 |
0.00 |
N/S |
| 9 |
Thompson Villas |
0.53 |
0.00 |
CON |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - September 1998
Summary of Community Interest Hours: 8/27/98 - 9/30/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 8/31/98 - 9/6/98 |
10.5 |
8 |
18.5 |
| 9/7/98 - 9/13/98 |
9 |
8 |
17 |
| 9/14/98 - 9/20/98 |
10 |
8 |
18 |
| 9/21/98 - 9/27/05 |
8.5 |
7.5 |
16 |
| Subtotal |
38 |
31.5 |
69.5 |
| Grand Total |
38 |
31.5 |
6935 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 8/31/98 - 9/6/98 |
18.5 |
| 9/7/98 - 9/13/98 |
17 |
| 9/14/98 - 9/20/98 |
18 |
| 9/21/98 - 9/27/05 |
16 |
|
Total |
69.5 |
Community Events and Sponsorships
September 1998
-
On September 2, 1998, Game Show Network's "Trivia Track" dedicated the evening's program to Comcast customers in Indianapolis. The program allows viewers to become contestants on the show, using their touch-tone phones to answer trivia questions. On this particular evening, only Comcast customers in Indianapolis were allowed to be contestants.
- On September 2, 1998, Comcast taped two public service announcements for the Visiting Nurse's Association. The spots feature Congresswoman Julia Carson urging viewers to get flu and pneumonia shots at various locations.
- Comcast and MSNBC sponsored the concert stage at the annual Labor Day Sky Concert September 5, 1998, on the banks of White River.
- Comcast sponsored a foursome in the Republican City-County Council Golf Outing on September 18, 1998 at The Links in New Palestine.
- Comcast was the presenting sponsor of the 20th Annual Dick Lugar Run & Walk held on the campus of Butler University on September 19, 1998. This is the second consecutive year of Comcast's involvement in the event, and the number of participants has increased in each year.
- Comcast produced a public service announcement featuring Governor Frank O'Bannon and Senator Dick Lugar urging viewers to exercise their right to vote in the upcoming election. The spot is being made available to other cable companies in Indiana through the cooperation of the Indiana Cable Telecommunications Association, and 20 systems have already agreed to air the PSA in the coming weeks.
- Comcast sponsored a foursome in the Fall Creek Little League Golf Outing on September 21, 1998, at Ironwood Golf Course in Fishers.
- On September 30, 1998, Comcast taped Newsmakers segments with City-County Councilman Curtis Coonrod, Cindy Pacquin of Hope Lodge, Terry Hursch from Lutheran Child and Family Services, City-Councilman Tobin McClamroch, Indianapolis Chamber of Commerce President John Myrland, and Tri-Meridian, Inc. Vice President Dan Body.
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