Comcast Report
Subscriber Totals - October 1998
|
October 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
1444 |
110,830 |
87,065 |
| Disconnects |
0 |
3597 |
3793 |
| Downgrades |
0 |
92 |
5693 |
| Upgrades |
0 |
0 |
5165 |
| New |
0 |
475 |
650 |
| Reconnect/Restart |
135 |
2884 |
4433 |
| Ending Subscribers |
1579 |
110,500 |
87,827 |
| Bulk Accounts |
0 |
2805 |
2310 |
| Ending Total Including Bulk |
1579 |
113,305 |
90,137 |
| Homes Passed |
192,491 |
| Extra Outlets |
90,487 |
| % of Penetration |
59.68% |
| Promotional Installs |
1566 |
| Marion Upgrade |
114,884 |
| Marion Non-Upgrade |
0 |
Operator's Incoming Calls Report - October 1998
|
October 1998 |
Month |
Year-To-Date |
| Total Calls Received |
101,136 |
897,951 |
| Total Calls Handled |
99,710 |
871,804 |
| # of Calls Answered in 30 Seconds or Less |
91,785 |
739,113 |
| % of Calls Answered in 30 Seconds or Less |
90.75% |
82.31% |
| # of Calls Abandoned After 30 Seconds |
916 |
22,381 |
| % of Calls Abandoned After 30 Seconds |
0.91% |
2.49% |
| Average Answer Time (seconds) |
12 |
30 |
| Busy Rate |
0.10% |
0.46% |
| Total Hours Staffed |
744 |
7296 |
Service Interruption Report - October 1998
|
Reporting Period: 9/22/98 - 10/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
116 |
1320 |
|
# of Planned Outages |
2 |
57 |
|
% of Planned Outages |
2% |
4% |
|
# of Unplanned Outages |
114 |
1263 |
|
% of Unplanned Outages |
98% |
96% |
|
# of Subscribers Out |
19,095 |
448,754 |
|
Total Subscriber Outage Hours |
65,472 |
1,165,889 |
|
Total System Customer Hours |
81,579,600 |
828,904,344 |
|
Reliability % |
99.92% |
99.86% |
|
Total Duration Hours |
532.55 |
5975.03 |
|
Average Duration per Outage |
4.59 |
4.53 |
|
Average Customers per Outage |
165 |
340 |
Service Call Report - October 1998
|
Reporting Period: 9/22/98 - 10/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
2734 |
30,216 |
| Total Service calls Scheduled |
2734 |
30,216 |
| Total Service Calls Completed |
2901 |
29,976 |
| Within 24 Hours |
1154 |
14,835 |
| % Within 24 Hours |
39.8% |
49.5% |
| Within 36 Hours |
1700 |
19,992 |
| % Within 36 Hours or by Customer Request After 36 Hours |
97.7% |
98.1% |
| After 36 Hours by Customer Request |
1133 |
9428 |
| % After 36 Hours by Customer Request |
39.1% |
31.5% |
| After 36 Hours, Not by Customer Request |
68 |
555 |
| % After 36 Hours, Not by Customer Request |
2.3% |
1.9% |
| % of Subscriber Service Calls |
2.6% |
2.6% |
There are no adjustments for weekends of holidays.
Installation Report - October 1998
|
Reporting Period: 9/22/98 - 10/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3564 |
35,294 |
| Total Installs Completed |
3314 |
32,111 |
| # Within 7 Days |
2759 |
26,257 |
| # After 7 Days by Customer Request |
527 |
5681 |
| # After 7 days, Not by Customer Request |
28 |
173 |
| % Within 7 Days or by Customer Request After 7 Days |
99.16% |
99.46% |
Construction Report - October 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
E. 71st/N. Shadeland |
0.23 |
0.00 |
COMM'L |
| 2 |
Tansel Grove, Sect. 3 |
0.18 |
0.00 |
N/S |
| 3 |
Heathery @ Country Club Place, Sect. 3 |
0.95 |
0.00 |
N/S |
| 4 |
Sycamore Springs, Sect. 3 |
0.20 |
0.00 |
N/S |
| 5 |
Crystal Pointe, Sect. 3B |
0.31 |
0.00 |
N/S |
| 6 |
Persimmon Ridge |
0.85 |
0.01 |
N/S |
| 7 |
Eden Woods |
0.48 |
0.00 |
N/S |
| 8 |
Southern Trails, Sect. 3 |
0.42 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - October 1998
Summary of Community Interest Hours: 9/28/98 - 10/25/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 9/28/98 - 10/4/98 |
3 |
2 |
5 |
| 10/5/98 - 10/11/98 |
3 |
2 |
5 |
| 10/12/98 - 10/18/98 |
3 |
2 |
5 |
| 10/19/98 - 10/25/98 |
4.5 |
2 |
6.5 |
| Subtotal |
13.5 |
8 |
21.5 |
| Grand Total |
13.5 |
8 |
21.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 9/28/98 - 10/4/98 |
5 |
| 10/5/98 - 10/11/98 |
5 |
| 10/12/98 - 10/18/98 |
5 |
| 10/19/98 - 10/25/98 |
605 |
|
Total |
21.5 |
Community Events and Sponsorships
October 1998
- Comcast sponsored the Sister Cities reception October 6, 1998 at the Scottish Rite Cathedral. The event marked the anniversary of the Cologne, Germany Indianapolis Sister Cities agreement.
- October 12-14, Comcast taped two-minute segments with 61 candidates for political office in Marion County. Comcast produced and aired a two-hour program featuring the spots, premiering October 30 on Comcast Channel 50. The program was rerun October 31 and November 2 on Comcast and aired on November 2 on WAV TV-53.
- On October 13, 1998, Comcast representatives attended a reception at the Indiana Association of Cities and Towns annual conference. The Indiana Cable Telecommunications Association sponsored the reception.
- On October 27, Comcast taped Newsmakers segments with Mayor Stephen Goldsmith, Carol DAmico from the Hudson Institute, Risa Brainin from Indiana Repertory Theatre, Marion County Prosecutor Scott Newman, Lawrence City Councilor George Callahan, State Senator Murray Clark, Ellen Annala from the United Way of Central Indiana, and Superintendent of Public Instruction Sue Ellen Reed.
Public Service Announcements
October 1998
- American Heart Association 32
- National Cable Telecommunications Association "Bride" 219
- Department of Public Works "Highway Safety" 330
- Indiana Adoption Initiative 92
- Washington Township Schools "Good News, Good Times" 190
- Washington Township Schools "Attendance" 90
- Cable in the Classroom "Comes Home" 218
- Cable in the Classroom "Cut 2A" 138
- Cable in the Classroom "Cut 1A" 63
- "Get Out the Vote" 217
- Marion County Prosecutor "Center of Hope #3" 133
- Marion County Prosecutor "Center of Hope #2" 52
- Visiting Nurses Association "Flu Shots" 182
- Visiting Nurses Association "Fireman" 178
- Cub Scouts "Garfield" 96
- CLASS "Hurdles" 56
Newsmakers
- Andy Paine "Economic Club" 30
- Heather Jones "Paramount Theatre" 30
- Barb Bishop "Beech Grove Education Foundation" 27
- Curtis Coonrod "City Councilman" 40
- Cindy Pacquin "Hope Lodge" 37
- Larry Gigerich "Economic Development Corp" 31
- Jeff Smulyan "Emmis Broadcasting" 39
- Toby McClamroch "City Councilman" 36
- Rev. Terry Hursh "Lutheran Child & Family Services" 43
- Dan Body "TriMeridian, Inc." 39
- John Myrland "Indianapolis Chamber of Commerce" 33
- Carlton Curry "Sister Cities" 26
- Dan Elsener "Archdiocese of Indianapolis" 4
|
