Comcast Report
Subscriber Totals - November 1998
|
October 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
1579 |
110,500 |
87,827 |
| Disconnects |
0 |
3480 |
3591 |
| Downgrades |
0 |
134 |
4277 |
| Upgrades |
0 |
0 |
4252 |
| New |
0 |
413 |
656 |
| Reconnect/Restart |
145 |
2848 |
4490 |
| Ending Subscribers |
1724 |
110,147 |
89,357 |
| Bulk Accounts |
0 |
3137 |
2311 |
| Ending Total Including Bulk |
1724 |
113,284 |
91,668 |
| Homes Passed |
192,795 |
| Extra Outlets |
91,120 |
| % of Penetration |
59.65% |
| Promotional Installs |
1571 |
| Marion Upgrade |
115,008 |
| Marion Non-Upgrade |
0 |
Operator's Incoming Calls Report - November 1998
|
November 1998 |
Month |
Year-To-Date |
| Total Calls Received |
103,461 |
1,001,382 |
| Total Calls Handled |
101,763 |
973,567 |
| # of Calls Answered in 30 Seconds or Less |
91,610 |
830,723 |
| % of Calls Answered in 30 Seconds or Less |
88.55% |
82.96% |
| # of Calls Abandoned After 30 Seconds |
1095 |
23,476 |
| % of Calls Abandoned After 30 Seconds |
1.06% |
2.34% |
| Average Answer Time (seconds) |
21 |
29 |
| Busy Rate |
0.16% |
0.56% |
| Total Hours Staffed |
720 |
7296 |
Service Interruption Report - November 1998
|
Reporting Period: 10/22/98 - 11/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
105 |
1425 |
|
# of Planned Outages |
3 |
60 |
|
% of Planned Outages |
3% |
4% |
|
# of Unplanned Outages |
102 |
1365 |
|
% of Unplanned Outages |
97% |
96% |
|
# of Subscribers Out |
26,926 |
475,680 |
|
Total Subscriber Outage Hours |
70,733 |
1,236,622 |
|
Total System Customer Hours |
84,283,296 |
913,187,640 |
|
Reliability % |
99.92% |
99.86% |
|
Total Duration Hours |
391.28 |
6366.31 |
|
Average Duration per Outage |
3.73 |
4.47 |
|
Average Customers per Outage |
256 |
334 |
Service Call Report - November 1998
|
Reporting Period: 10/22/98 - 11/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
2770 |
32,986 |
| Total Service calls Scheduled |
2770 |
32,986 |
| Total Service Calls Completed |
2750 |
32,726 |
| Within 24 Hours |
1625 |
16,460 |
| % Within 24 Hours |
59.1% |
50.3% |
| Within 36 Hours |
2105 |
22,097 |
| % Within 36 Hours or by Customer Request After 36 Hours |
99.2% |
98.2% |
| After 36 Hours by Customer Request |
623 |
10,051 |
| % After 36 Hours by Customer Request |
22.7% |
30.7% |
| After 36 Hours, Not by Customer Request |
22 |
577 |
| % After 36 Hours, Not by Customer Request |
0.8% |
1.8% |
| % of Subscriber Service Calls |
2.4% |
2.6% |
There are no adjustments for weekends of holidays.
Installation Report - November 1998
|
Reporting Period: 10/22/98 - 11/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3546 |
38,840 |
| Total Installs Completed |
3278 |
35,389 |
| # Within 7 Days |
2707 |
28,964 |
| # After 7 Days by Customer Request |
549 |
6230 |
| # After 7 days, Not by Customer Request |
22 |
195 |
| % Within 7 Days or by Customer Request After 7 Days |
99.33% |
99.45% |
Construction Report - November 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Carriage Courts |
0.58 |
0.14 |
CON |
| 2 |
Southern Trails, Sect. 4 |
0.47 |
0.00 |
N/S |
| 3 |
Mallard Green, Sect. 2 |
0.34 |
0.00 |
N/S |
| 4 |
River Run Estates, Sect. 4 |
1.67 |
0.00 |
N/S |
| 5 |
St. Claire Place |
0.65 |
0.00 |
N/S |
| 6 |
Timberline, Sect. 4 |
0.34 |
0.00 |
N/S |
| 7 |
Wildcat Run. Sect. 1 |
0.92 |
0.00 |
N/S |
| 8 |
Fountain Springs, Sect. 2 - Phase 2 |
0.13 |
0.00 |
N/S |
| 9 |
Boston Commons, Sect. 1 |
0.86 |
0.00 |
N/S |
| 10 |
Southport Green, Sect. 2 |
0.76 |
0.00 |
N/S |
| 11 |
Lakes of Windsor |
0.45 |
0.00 |
N/S |
| 12 |
Sumner Suites |
0.01 |
0.12 |
COMM |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - November 1998
Summary of Community Interest Hours: 10/26/98 - 11/29/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 10/26-98 - 11/1/98 |
8.5 |
1 |
9.5 |
| 11/2/98 - 11/8/98 |
3 |
2 |
5 |
| 11/9/98 - 11/15/98 |
4 |
2 |
6 |
| 11/16/98 - 11/22/98 |
6.5 |
2.5 |
9 |
| 11/23/98 - 11/29/98 |
5.5 |
3 |
8.5 |
| Subtotal |
27.5 |
10.5 |
38 |
| Grand Total |
27.5 |
10.5 |
38 |
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 10/26-98 - 11/1/98 |
9.5 |
| 11/2/98 - 11/8/98 |
5 |
| 11/9/98 - 11/15/98 |
6 |
| 11/16/98 - 11/22/98 |
9 |
| 11/23/98 - 11/29/98 |
8.5 |
|
Total |
38 |
Community Events & Sponsorships
November 1998
- On November 13, Comcast presented a software package titled "My Personal Tutor" and a coupon worth 1,000 Campbell’s Soup labels to Mark Harper, principal of Arlington Elementary School in Franklin Township. The gift was the result of a campaign organized by MSNBC and Campbell’s. Comcast aired PSAs promoting the Campbell’s program through which schools can purchase computer hardware and other items with Campbell’s Soup labels that the students and teachers bring to school.
- Comcast and Nickelodeon sponsored a premiere of the movie "Rugrats" at the Sony Cherry Tree Theatre on November 21. Comcast customers were given the opportunity to obtain free tickets to the premiere through various on-air promotions. The event included a visit from Rugrats character Tommy, who helped give away dozens of prizes to the kids.
- During the month, Comcast produced Holiday Greeting PSAs featuring Congressman Dan Burton, Senator-Elect Evan Bayh, and Mayor Stephen Goldsmith. Senator Dan Coats taped his message from Washington, D.C. and mailed it to us, and Senator Dick Lugar, who was in Russia at the time of our initial taping, visited the office in December and taped his message at that time. All spots are currently airing on Comcast’s system and have been made available to all cable systems statewide through the Indiana Cable Telecommunications Association.
- Comcast taped five Newsmakers segments in November. Because the spots are airing in December, we primarily featured organizations with a "holiday connection." Guests included Carolyn Foust, Star/News Season for Sharing, Dorothea Green, United Christmas Service, Major Robert Scott, Salvation Army, and First Sergeant Keith Stephens, Toys for Tots. Councilman Rozelle Boyd also taped a spot in November.
Public Service Announcements
November 1998
- Cable in the Classroom "Comes Home" – 1292
- Cable in the Classroom "Cut 2A" – 1246
- National Cable Telecommunications Association "Bride" – 1286
- UNICEF "Hurricane Relief" – 183
- CLASS "Overcoming Obstacles" – 410
- Christamore House "Tree Spree" – 382
- Disabled American Veterans "Homeless Veteran" – 694
- 100 Black Men of Indianapolis "Roundball Invitational" – 237
- Cub Scouts "Garfield" – 570
- Small Business Administration "George McGinnis" – 419
- Kiwanis/Riley Hospital "Winterfest" – 49
Newsmakers
- Major Robert Scott, Salvation Army – 4
- First Sergeant Keith Stephens, Toys for Tots – 4
- Dorothea Green, United Christmas Service – 4
- Rozelle Boyd, City-County Councilman – 4
- Carolyn Foust, Season for Sharing – 4
- Ellen Annala, United Way – 31
- Sue Ellen Reed, Superintendent of Public Instruction – 29
- Senator Murray Clark, Holiday Park – 29
- Monica Cronin, Indiana State Fairgrounds – 21
- Scott Newman, Marion County Prosecutor – 28
- Risa Brainin, Indiana Repertory theatre – 30
- Carol D’Amico, Hudson Institute – 30
- Mayor Stephen Goldsmith – 20
- Sue Hull, Families through International Adoption – 31
- Mick Bridgewater, Lawrence Central High School – 21
- John Myrland, Indianapolis Chamber of Commerce – 18
- Dan Body, Tri-Meridian, Inc. – 16
- Rev. Terry Hursh, Lutheran Church & Family Services – 16
- Toby McClamroch, City-County Councilman – 15
- Cindy Pacquin, Hope Lodge – 17
- Curtis Coonrod, City-County Councilman – 15
- Jeff Smulyan, Emmis Broadcasting -- 17
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