Comcast Report
Subscriber Totals - May 1998
|
May 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
994 |
111,306 |
88,469 |
| Disconnects |
0 |
3198 |
3601 |
| Downgrades |
0 |
660 |
7617 |
| Upgrades |
0 |
0 |
7012 |
| New |
0 |
416 |
416 |
| Reconnect/Restart |
52 |
3740 |
3652 |
| Ending Subscribers |
1046 |
111,604 |
88,331 |
| Bulk Accounts |
0 |
2740 |
2171 |
| Ending Total Including Bulk |
1046 |
114,344 |
90,502 |
| Homes Passed |
191,474 |
| Extra Outlets |
88,001 |
| % of Penetration |
60.26% |
| Promotional Installs |
853 |
| Marion Upgrade |
85,227 |
| Marion Non-Upgrade |
30,163 |
Operator's Incoming Calls Report - May 1998
|
May 1998 |
Month |
Year-To-Date |
| Total Calls Received |
73,036 |
389,881 |
| Total Calls Handled |
71,060 |
377,827 |
| # of Calls Answered in 30 Seconds or Less |
60,279 |
311,686 |
| % of Calls Answered in 30 Seconds or Less |
82.53% |
79.94% |
| # of Calls Abandoned After 30 Seconds |
1976 |
12,058 |
| % of Calls Abandoned After 30 Seconds |
2.71% |
3.09% |
| Average Answer Time (seconds) |
36 |
38 |
| Busy Rate |
0.10% |
0.25% |
| Total Hours Staffed |
744 |
3624 |
Service Interruption Report - May 1998
|
Reporting Period: 4/22/98 - 5/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
117 |
412 |
|
# of Planned Outages |
8 |
45 |
|
% of Planned Outages |
7% |
11% |
|
# of Unplanned Outages |
109 |
367 |
|
% of Unplanned Outages |
93% |
89% |
|
# of Subscribers Out |
32,228 |
112,694 |
|
Total Subscriber Outage Hours |
119,363 |
332,756 |
|
Total System Customer Hours |
82,327,680 |
410,510,280 |
|
Reliability % |
99.86% |
99.92% |
|
Total Duration Hours |
423.73 |
1311.21 |
|
Average Duration per Outage |
3.62 |
3.18 |
|
Average Customers per Outage |
275 |
274 |
Service Call Report - May 1998
|
Reporting Period: 4/22/98 - 5/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
3455 |
14,404 |
| Total Service calls Scheduled |
3455 |
14,404 |
| Total Service Calls Completed |
3456 |
14,226 |
| Within 24 Hours |
2180 |
9109 |
| % Within 24 Hours |
63.1% |
64.0% |
| Within 36 Hours |
2839 |
11,539 |
| % Within 36 Hours or by Customer Request After 36 Hours |
99.1% |
99.3% |
| After 36 Hours by Customer Request |
585 |
2588 |
| % After 36 Hours by Customer Request |
16.9% |
18.2% |
| After 36 Hours, Not by Customer Request |
32 |
99 |
| % After 36 Hours, Not by Customer Request |
0.9% |
0.7% |
| % of Subscriber Service Calls |
3.0% |
2.5% |
There are no adjustments for weekends of holidays.
Installation Report - May 1998
|
Reporting Period: 4/22/98 - 5/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3938 |
16417 |
| Total Installs Completed |
3499 |
14957 |
| # Within 7 Days |
2930 |
12610 |
| # After 7 Days by Customer Request |
558 |
2270 |
| # After 7 days, Not by Customer Request |
11 |
77 |
| % Within 7 Days or by Customer Request After 7 Days |
99.69% |
99.49% |
Construction Report - May 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Derby Run, Sect. 1 |
1.98 |
1.09 |
N/S |
| 2 |
Southern Trails, Sect. 2 |
0.09 |
|
N/S |
| 3 |
Watson Farms, Sect. 7 |
0.56 |
|
N/S |
| 4 |
Guion Creek Woods |
0.00 |
|
CON |
| 5 |
Timber Lakes, Sect. 2 |
1.06 |
0.06 |
N/S |
| 6 |
Shannon Lakes, Sect. 5A |
0.33 |
|
N/S |
| 7 |
Cambridge Heights |
0.37 |
|
N/S |
| 8 |
Chapelwood Creek |
1.05 |
0.02 |
N/S |
| 9 |
Bridgefield Villas |
0.21 |
|
CON |
| 10 |
Newbury Place |
0.06 |
|
N/S |
| 11 |
Darby Court Apts/ |
0.97 |
|
APT |
| 12 |
River Ridge, Sect. 1 |
0.35 |
|
N/S |
| 13 |
Lakes of Windsor |
1.03 |
|
APT |
| 14 |
Alverna Retreat |
0.50 |
|
N/S |
| 15 |
Sungate, Sect. 1 |
1.24 |
|
N/S |
| 16 |
Tansel Grove, Sect. 2 |
0.33 |
|
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - May 1998
Summary of Community Interest Hours: 4/27/98 - 5/31/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 4/27/98 - 5/3/98 |
8 |
5 |
13 |
| 5/4/98 - 5/10/98 |
10 |
6.5 |
16.5 |
| 5/11/98 - 5/17/98 |
10.5 |
8.5 |
19 |
| 5/18/98 - 5/24/98 |
12.5 |
9 |
21.5 |
| 5/25/98 - 5/31/98 |
6.5 |
4.5 |
11 |
| Subtotal |
47.5 |
33.5 |
81 |
| Grand Total |
47.5 |
33.5 |
81 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 4/27/98 - 5/3/98 |
13 |
| 5/4/98 - 5/10/98 |
16.5 |
| 5/11/98 - 5/17/98 |
19 |
| 5/18/98 - 5/24/98 |
21.5 |
| 5/25/98 - 5/31/98 |
11 |
|
Total |
81 |
Community Events and Sponsorships
May 1998
- On May 18, 1998, Comcast sponsored the Lawrence Township Foundation’s "Light Their Future Dinner", honoring exceptional educators in the Lawrence Township Schools System.
- Comcast hosted Home & Garden Television’s (HGTV) seminars at two Lowe’s stores on May 30 in the Indianapolis area. The seminars featured HGTV on-air personalities Gary Allen and Paul James lecturing about various landscaping topics.
- Comcast was the media sponsor of the EDS Cup bicycle races May 29-31 at the Major Taylor Velodrome. The event featured NCAA champion and Olympic cyclists from all over the world.
Public Service Announcements
May 1998
- Major Taylor Velodrome "EDS Cup" – 568
- Dance Kaleidoscope "Silver Celebration" – 104
- National Cable Telecommunications Association "Bride" – 637
- Cable in the Classroom – 686
- Julian Center "Revised" – 342
- Marion County Traffic Safety Partnership "You’d Better be Sober" – 613
- Senator Jim Merritt "Heirloom Birth Certificate" – 39
- Children’s Guardian Home "Arie Luyendyk" – 240
Newsmakers
- 500 festival – 73
- Ruth Lilly Health Education Center – 75
- The Wellness Community – 75
- Second Helpings – 74
- Midwest Ear Institute – 67
- Soroptimist of Indianapolis – 29
- Little Red Door – 29
- YMCA – 30
- Christian Theological Seminary – 31
- Indiana Sports Corporation – 29
- The Villages of Indiana -- 28
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