Comcast Report
Subscriber Totals - March 1998
|
March 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
872 |
111,164 |
95,228 |
| Disconnects |
0 |
2370 |
2818 |
| Downgrades |
0 |
233 |
8730 |
| Upgrades |
0 |
0 |
5314 |
| New |
0 |
412 |
330 |
| Reconnect/Restart |
57 |
2409 |
3471 |
| Ending Subscribers |
929 |
111,382 |
92,795 |
| Bulk Accounts |
0 |
1720 |
2164 |
| Ending Total Including Bulk |
929 |
113,102 |
94,959 |
| Homes Passed |
190,279 |
| Extra Outlets |
86,369 |
| % of Penetration |
58.54% |
| Promotional Installs |
809 |
| Marion Upgrade |
71,098 |
| Marion Non-Upgrade |
42,933 |
Operator's Incoming Calls Report - March 1998
|
March 1998 |
Month |
Year-To-Date |
| Total Calls Received |
88,391 |
239,830 |
| Total Calls Handled |
84,300 |
232,462 |
| # of Calls Answered in 30 Seconds or Less |
62,636 |
190,907 |
| % of Calls Answered in 30 Seconds or Less |
70.86% |
79.60% |
| # of Calls Abandoned After 30 Seconds |
4091 |
7368 |
| % of Calls Abandoned After 30 Seconds |
4.63% |
3.07% |
| Average Answer Time (seconds) |
56 |
37 |
| Busy Rate |
0.55% |
0.36% |
| Total Hours Staffed |
744 |
2160 |
Service Interruption Report - March 1998
|
Reporting Period: 2/22/98 - 3/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
68 |
190 |
|
# of Planned Outages |
5 |
26 |
|
% of Planned Outages |
7% |
14% |
|
# of Unplanned Outages |
63 |
164 |
|
% of Unplanned Outages |
93% |
86% |
|
# of Subscribers Out |
12,197 |
45,784 |
|
Total Subscriber Outage Hours |
38,968 |
126,256 |
|
Total System Customer Hours |
76,004,544 |
244,103,160 |
|
Reliability % |
99.95% |
99.95% |
|
Total Duration Hours |
213.30 |
514.55 |
|
Average Duration per Outage |
3.14 |
2.71 |
|
Average Customers per Outage |
179 |
241 |
Service Call Report - March 1998
|
Reporting Period: 2/22/98 - 3/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
2441 |
7582 |
| Total Service calls Scheduled |
2441 |
7582 |
| Total Service Calls Completed |
2389 |
7509 |
| Within 24 Hours |
1627 |
4748 |
| % Within 24 Hours |
68.1% |
63.2% |
| Within 36 Hours |
1959 |
5934 |
| % Within 36 Hours or by Customer Request After 36 Hours |
99.7% |
99.3% |
| After 36 Hours by Customer Request |
423 |
1524 |
| % After 36 Hours by Customer Request |
17.7% |
20.3% |
| After 36 Hours, Not by Customer Request |
7 |
51 |
| % After 36 Hours, Not by Customer Request |
0.3% |
0.7% |
| % of Subscriber Service Calls |
2.1% |
2.2% |
There are no adjustments for weekends of holidays.
Installation Report - March 1998
|
Reporting Period: 2/22/98 - 3/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3132 |
8933 |
| Total Installs Completed |
2821 |
8128 |
| # Within 7 Days |
2356 |
6935 |
| # After 7 Days by Customer Request |
453 |
1150 |
| # After 7 days, Not by Customer Request |
12 |
43 |
| % Within 7 Days or by Customer Request After 7 Days |
99.57% |
99.47% |
Construction Report - March 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Falcons Nest, Sect. 1 |
1.23 |
|
N/S |
| 2 |
Kensington Farms, Sect. 17 |
0.60 |
|
N/S |
| 3 |
N.W. Hendricks County Extension |
1.19 |
5.49 |
N/S |
| 4 |
Rosebrock Estates |
0.55 |
0.03 |
N/S |
| 5 |
Perry Commons, Sect. 2A |
0.38 |
|
N/S |
| 6 |
Willow Oaks, Sect. 4A & 4B |
0.22 |
|
N/S |
| 7 |
Glennwood, Sect. 1 |
1.00 |
|
N/S |
| 8 |
Claybrooke |
0.45 |
|
N/S |
| 9 |
Falcons Nest, Sect. 2 |
0.69 |
|
N/S |
| 10 |
Village @ Drakes Landing, Sect. 3 |
0.83 |
|
N/S |
| 11 |
Bridgeport Commons |
1.02 |
|
N/S |
| 12 |
Schmitt Farms, Sect. 1 & 2 |
2.71 |
|
N/S |
| 13 |
Country Creek Villas |
0.98 |
|
N/S |
| 14 |
Castleton Health Care |
0.05 |
|
HH |
| 15 |
Belmoore, Sect. 4 |
1.78 |
|
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - March 1998
Summary of Community Interest Hours: 2/23/98 - 3/29/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 2/23/98 - 3/1/98 |
4.5 |
3 |
7.5 |
| 3/2/98 - 3/8/98 |
4.5 |
3 |
7.5 |
| 3/9/98 - 3/15/98 |
4 |
3 |
7 |
| 3/16/98 - 3/22/98 |
6.5 |
3 |
9.5 |
| 3/23/98 - 3/29/98 |
8 |
3 |
11 |
| Subtotal |
27.5 |
15 |
42.5 |
| Grand Total |
27.5 |
15 |
42.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 2/23/98 - 3/1/98 |
7.5 |
| 3/2/98 - 3/8/98 |
7.5 |
| 3/9/98 - 3/15/98 |
7 |
| 3/16/98 - 3/22/98 |
9.5 |
| 3/23/98 - 3/29/98 |
11 |
|
Total |
42.5 |
Community Events
March 1998
-
Comcast hosted a Cable in the Classroom workshop March 3 for 50 teachers and parents at St. Simon the Apostle School on Oaklandon Road.
-
On March 13, Comcast sponsored "An Evening in the Garden," a preview reception at the Flower and Patio Show. The event features several Indianapolis-area restaurants, with proceeds benefiting Noble of Indiana.
-
Comcast was the television sponsor of the NCAA Indoor Track Championships, held March 13-14 at the RCA Dome. Comcast's Community Relations Manager served on the event's Local Organizing Committee.
-
Comcast sponsored the 100 Black Men of Indianapolis' African-American History Challenge for middle school and high school students. Thanks to Comcast and Black Entertainment Television, the winning teams will receive an all-expense paid trip to Washington D.C. Comcast is working with WAV-53 to have competition aired on their station.
-
Comcast donated cash to the Marion County Sheriffs' "Just Say No" Fund, so enabling 20 area students to attend an upcoming Drug Education Seminar and Picnic at the Indianapolis Zoo.
-
Comcast interviewed the following guests in March for upcoming Newsmakers segments: Sharon O'Morrow, Executive Director, Little Red Door Cancer Agency; Christie Love, Chairman of the Board, YMCA; Elaine Amerson, Vice President for Administration, Christian Theological Seminary; Anne Hathaway, Executive Vice President, Indiana Sports Corporation; Brenda White, Family Development Manager, the Villages Foster Care Placement.
Public Service Announcements
March 1998
- Noble Auxiliary "An Evening in the Garden" – 502 times
- Breast Health Awareness League "Race for the Cure" – 465 times
- Ford "Race for the Cure" – 37 times
- St. Florian Center "Firemen" – 27 times
- Indiana Libraries "Inform, Enrich, Inspire" – 557 times
- National Cable Telecommunications Association "Temptations" – 580 times
- National Cable Telecommunications Association "Bride" – 596 times
- Washington Township Schools "Winters" – 76 times
- Senator Jim Merritt "Heirloom Birth Certificate" – 621 times
- National Association for Mental Illness "Depression" – 609 times
Newsmakers
- Executive Service Corps – 47 times
- Race for the Cure – 49 times
- Martin University – 49 times
- American Pianists Association – 49 times
- Muscular Dystrophy Foundation – 50 times
- Hudson Institute – 31 times
- Girl Scouts – 31 times
- Indianapolis Urban League – 31 times
- Noble of Indiana – 31 times
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