Comcast Report
Subscriber Totals - June 1998
|
June 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
1046 |
111,604 |
88,331 |
| Disconnects |
0 |
3375 |
3562 |
| Downgrades |
0 |
46 |
6155 |
| Upgrades |
0 |
0 |
6878 |
| New |
0 |
494 |
468 |
| Reconnect/Restart |
43 |
3255 |
2902 |
| Ending Subscribers |
1089 |
111,932 |
88,862 |
| Bulk Accounts |
0 |
2787 |
2176 |
| Ending Total Including Bulk |
1089 |
114,719 |
91,038 |
| Homes Passed |
191,482 |
| Extra Outlets |
88,487 |
| % of Penetration |
60.48% |
| Promotional Installs |
1309 |
| Marion Upgrade |
88,529 |
| Marion Non-Upgrade |
27,279 |
Operator's Incoming Calls Report - June 1998
|
June 1998 |
Month |
Year-To-Date |
| Total Calls Received |
87,704 |
477,585 |
| Total Calls Handled |
84,494 |
462,321 |
| # of Calls Answered in 30 Seconds or Less |
68,786 |
380,472 |
| % of Calls Answered in 30 Seconds or Less |
78.43% |
79.67% |
| # of Calls Abandoned After 30 Seconds |
2434 |
14,492 |
| % of Calls Abandoned After 30 Seconds |
2.78% |
3.03% |
| Average Answer Time (seconds) |
48 |
40 |
| Busy Rate |
0.35% |
0.27% |
| Total Hours Staffed |
720 |
4320 |
Service Interruption Report - June 1998
|
Reporting Period: 5/22/98 - 6/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
228 |
640 |
|
# of Planned Outages |
3 |
48 |
|
% of Planned Outages |
1% |
8% |
|
# of Unplanned Outages |
225 |
592 |
|
% of Unplanned Outages |
99% |
93% |
|
# of Subscribers Out |
51,858 |
164,552 |
|
Total Subscriber Outage Hours |
311,213 |
643,969 |
|
Total System Customer Hours |
85,350,936 |
495,861,216 |
|
Reliability % |
99.64% |
99.87% |
|
Total Duration Hours |
1181.13 |
2492.34 |
|
Average Duration per Outage |
5.18 |
3.89 |
|
Average Customers per Outage |
227 |
257 |
Service Call Report - June 1998
|
Reporting Period: 5/22/98 - 6/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
3313 |
17,717 |
| Total Service calls Scheduled |
3313 |
17,717 |
| Total Service Calls Completed |
3304 |
17,530 |
| Within 24 Hours |
2038 |
11,147 |
| % Within 24 Hours |
61.7% |
63.6% |
| Within 36 Hours |
2672 |
14,211 |
| % Within 36 Hours or by Customer Request After 36 Hours |
99.0% |
99.2% |
| After 36 Hours by Customer Request |
599 |
3187 |
| % After 36 Hours by Customer Request |
18.1% |
18.2% |
| After 36 Hours, Not by Customer Request |
33 |
132 |
| % After 36 Hours, Not by Customer Request |
1.0% |
0.8% |
| % of Subscriber Service Calls |
2.9% |
2.6% |
There are no adjustments for weekends of holidays.
Installation Report - June 1998
|
Reporting Period: 5/22/98 - 6/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3963 |
20380 |
| Total Installs Completed |
3679 |
18636 |
| # Within 7 Days |
3026 |
15636 |
| # After 7 Days by Customer Request |
636 |
2906 |
| # After 7 days, Not by Customer Request |
17 |
94 |
| % Within 7 Days or by Customer Request After 7 Days |
99.54% |
99.50% |
Construction Report - June 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Lakes @ Winding Ridge, Sect. 1 & 2 |
1.19 |
0.00 |
N/S |
| 2 |
Fairways @ Winding Ridge, Sect. 1 & 2 |
1.21 |
|
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - June 1998
Summary of Community Interest Hours: 6/1/98 - 6/28/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 6/1/98 - 6/7/98 |
10 |
7.5 |
17.5 |
| 6/8/98 - 6/14/98 |
9.5 |
8 |
17.5 |
| 6/15/98 - 6/21/98 |
10 |
8 |
18 |
| 6/22/98 - 6/28/98 |
11 |
7.5 |
18.5 |
| Subtotal |
40.5 |
31 |
71.5 |
| Grand Total |
40.5 |
31 |
71.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 6/1/98 - 6/7/98 |
13 |
| 6/8/98 - 6/14/98 |
16.5 |
| 6/15/98 - 6/21/98 |
19 |
| 6/22/98 - 6/28/98 |
21.5 |
|
Total |
81 |
Community Events and Sponsorships
June 1998
- On June 4, Comcast sponsored a foursome in a golf outing at Prairie View Golf Club. All proceeds were donated to The Legacy Fund, a local not-for-profit organization.
- Comcast continued their support for the Indianapolis Urban League by attending the organization’s Ebony and Ivory Gala, June 12 at the Indiana Roof Ballroom.
- For the second consecutive year, Comcast sponsored the Indianapolis Chamber of Commerce’s Local Government Reception, held June 18 at the IMAX Theater.
- Comcast was a media sponsor of the 1998 Junior Goodwill Games, held June 20 at various locations around the city.
Public Service Announcements
June 1998
- National Cable Telecommunications Association "Bride" – 548
- Marion County Traffic Partnership "You’d Better Be Sober" – 28
- Senator Jim Merritt "Heirloom Birth Certificate" – 700
- Indy Sertoma "Celebration of Independence" – 78
- Julian Center "Revised PSA" – 743
- Small Business Administration "Lyn St. James" – 88
- Library Foundation – 321
- Riley Hospital – 296
- Central Indiana Regional Blood Center "Bone Marrow Donors" – 257
Newsmakers
- The Wellness Community – 106
- Indiana Sports Corporation – 103
- Executive Service Corps – 106
- Noble of Indiana – 105
- Legacy Fund – 106
- Arts Indiana in the Classroom -- 106
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