Comcast Report
Subscriber Totals - July 1998
|
July 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
1089 |
111,932 |
88,862 |
| Disconnects |
0 |
3879 |
4371 |
| Downgrades |
0 |
50 |
5072 |
| Upgrades |
0 |
0 |
3913 |
| New |
0 |
522 |
490 |
| Reconnect/Restart |
91 |
3057 |
3184 |
| Ending Subscribers |
1180 |
111,582 |
87,006 |
| Bulk Accounts |
0 |
2758 |
2312 |
| Ending Total Including Bulk |
1180 |
114,340 |
89,318 |
| Homes Passed |
191,675 |
| Extra Outlets |
88,861 |
| % of Penetration |
60.27% |
| Promotional Installs |
1159 |
| Marion Upgrade |
92,663 |
| Marion Non-Upgrade |
22,857 |
Operator's Incoming Calls Report - July 1998
|
July 1998 |
Month |
Year-To-Date |
| Total Calls Received |
95,033 |
572,618 |
| Total Calls Handled |
90,329 |
552,650 |
| # of Calls Answered in 30 Seconds or Less |
74,850 |
455,322 |
| % of Calls Answered in 30 Seconds or Less |
78.76% |
79.52% |
| # of Calls Abandoned After 30 Seconds |
3750 |
18,242 |
| % of Calls Abandoned After 30 Seconds |
3.95% |
3.19% |
| Average Answer Time (seconds) |
55 |
42 |
| Busy Rate |
1.60% |
0.46% |
| Total Hours Staffed |
744 |
5064 |
Service Interruption Report - July 1998
|
Reporting Period: 6/22/98 - 7/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
254 |
894 |
|
# of Planned Outages |
2 |
50 |
|
% of Planned Outages |
1% |
6% |
|
# of Unplanned Outages |
252 |
844 |
|
% of Unplanned Outages |
99% |
94% |
|
# of Subscribers Out |
59,029 |
223,581 |
|
Total Subscriber Outage Hours |
180,657 |
824,626 |
|
Total System Customer Hours |
82,324,800 |
578,186,016 |
|
Reliability % |
99.78% |
99.86% |
|
Total Duration Hours |
1400.62 |
3892.96 |
|
Average Duration per Outage |
5.51 |
4.35 |
|
Average Customers per Outage |
232 |
250 |
Service Call Report - July 1998
|
Reporting Period: 6/22/98 - 7/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
3063 |
20,780 |
| Total Service calls Scheduled |
3063 |
20,780 |
| Total Service Calls Completed |
2908 |
20,438 |
| Within 24 Hours |
1015 |
12,162 |
| % Within 24 Hours |
34.9% |
59.5% |
| Within 36 Hours |
1654 |
15,865 |
| % Within 36 Hours or by Customer Request After 36 Hours |
97.6% |
99.0% |
| After 36 Hours by Customer Request |
1184 |
4371 |
| % After 36 Hours by Customer Request |
40.7% |
21.4% |
| After 36 Hours, Not by Customer Request |
70 |
202 |
| % After 36 Hours, Not by Customer Request |
2.4% |
1.0% |
| % of Subscriber Service Calls |
2.5% |
2.6% |
There are no adjustments for weekends of holidays.
Installation Report - July 1998
|
Reporting Period: 6/22/98 - 7/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3534 |
23,914 |
| Total Installs Completed |
3252 |
21,888 |
| # Within 7 Days |
2632 |
18,268 |
| # After 7 Days by Customer Request |
611 |
3517 |
| # After 7 days, Not by Customer Request |
9 |
103 |
| % Within 7 Days or by Customer Request After 7 Days |
99.72% |
99.53% |
Construction Report - July 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Crooked Creek Villages West 7 |
0.80 |
0.00 |
N/S |
| 2 |
Greystone, Sect. 2B |
0.40 |
0.00 |
N/S |
| 3 |
Thompson Park, Sect. 1 |
0.85 |
0.00 |
N/S |
| 4 |
Oaklandon Meadows, Sect. 2 |
0.53 |
0.00 |
N/S |
| 5 |
Arbor Village |
0.93 |
0.00 |
N/S |
| 6 |
Guion Pointe, Sect. 2 |
0.60 |
0.10 |
N/S |
| 7 |
Southern Trails, Sect. 2 |
0.47 |
0.00 |
N/S |
| 8 |
Carrington Commons |
0.22 |
0.16 |
CON |
| 9 |
Bradford Trace |
0.16 |
0.00 |
N/S |
| 10 |
The Woods @ Beech Grove |
0.43 |
0.02 |
N/S |
| 11 |
Valley Creek, Sect. 5 |
0.39 |
0.00 |
N/S |
| 12 |
Emerson Woods, Sect. 2 |
0.44 |
0.00 |
N/S |
| 13 |
Harrison Ridge |
0.55 |
0.00 |
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - July 1998
Summary of Community Interest Hours: 6/29/98 - 7/26/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 6/29/98 - 7/5/98 |
7 |
6 |
13 |
| 7/6/98 - 7/12/98 |
9.5 |
8 |
17.5 |
| 7/13/98 - 7/19/98 |
9.5 |
8 |
17.5 |
| 7/20/98 - 7/26/98 |
9 |
7.5 |
16.5 |
| Subtotal |
35 |
29.5 |
64.5 |
| Grand Total |
35 |
29.5 |
64.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 6/29/98 - 7/5/98 |
13 |
| 7/6/98 - 7/12/98 |
17.5 |
| 7/13/98 - 7/19/98 |
17.5 |
| 7/20/98 - 7/26/98 |
16.5 |
|
Total |
64.5 |
|
Community Events & Sponsorships
July 1998
-
Comcast and Sci-Fi Channel were presenting sponsors of the Symphony on the Prairie series the weekend of July 9-11. The concert titled "Under the Stars... and Beyond Them," featured the Indianapolis Symphony Orchestra performing popular music from science fiction favorites including Star Trek, E.T., Superman, Star Wars, and others.
-
Comcast produced and aired a commercial for the American Cancer Society's "Reach for the Stars Ball."
-
Comcast was the television sponsor for the Davis Cup Tennis matches held at the Indianapolis Tennis Center on the IUPUI Campus. The international competition featured American stars Andre Agassi and Jim Courier facing a team from Belgium.
-
Comcast taped Newsmakers segments on July 30. Guests were: City-County Councilwoman Susan Williams, Senator Dick Lugar, Indiana Attorney General Jeff Modisett, State Senator Jim Merritt, U.S. Senate Candidate Paul Helmke, and Bill McGowen from the Indianapolis Convention & Visitors Association.
Public Service Announcements
July 1998
-
National Cable Telecommunications Association "Bride" - 211
-
Marion County Traffic Safety Partnership "You'd Better Be Sober" - 243
-
American Cancer Society "Reach for the Stars" - 649
-
Indianapolis Sertoma "Celebration" - 199
-
Julian Center "Revised" - 560
-
Small Business Administration "Lyn St. James Generic" - 682
-
Library Foundation - 484
-
Riley Hospital "Never Shake a Baby" - 798
-
Indiana State Police "New Seat Belt Law" - 249
-
Small Business Administration "Women's Business Center" - 170
-
Kids Race Against Drugs "Nine Out of Ten" - 302
-
Central Indiana Regional Blood Center "Bone Marrow" - 752
Newsmakers
-
Gordon St. Angelo, Friedman Foundation - 39
-
Larry Prible, Indianapolis Life Insurance Company - 39
-
Dr. Rick Markoff, STAR Alliance - 40
-
Bill Stinson, Indiana State Fair - 40
-
Steve Brown, Junior Achievement - 40
-
Mike McDaniel, Indiana Republican Party - 40
-
Pat Early, Capital Improvement Board - 40
-
Vicki Kennedy, The Wellness Community - 44
-
Anne Hathaway, Indiana Sports Corporation - 43
-
Executive Service Corp (documentary) - 45
-
Arts Indiana (documentary) - 44
-
Erv Picha, Noble of Indiana - 45
-
Legacy Fund (documentary) - 45 |
