Comcast Report
Subscriber Totals - January 1998
|
January 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
754 |
112,328 |
100,712 |
| Disconnects |
0 |
3512 |
4308 |
| Downgrades |
0 |
44 |
4251 |
| Upgrades |
0 |
0 |
1832 |
| New |
0 |
361 |
386 |
| Reconnect/Restart |
45 |
2215 |
2869 |
| Ending Subscribers |
799 |
111,348 |
97,240 |
| Bulk Accounts |
0 |
1723 |
2162 |
| Ending Total Including Bulk |
799 |
113,071 |
99,402 |
| Homes Passed |
189,030 |
| Extra Outlets |
85,102 |
| % of Penetration |
58.90% |
| Promotional Installs |
939 |
| Marion Upgrade |
64,023 |
| Marion Non-Upgrade |
49847 |
Operator's Incoming Calls Report - January 1998
|
January 1998 |
Month |
Year-To-Date |
| Total Calls Received |
78,825 |
78,825 |
| Total Calls Handled |
77,475 |
77,475 |
| # of Calls Answered in 30 Seconds or Less |
68,321 |
68,321 |
| % of Calls Answered in 30 Seconds or Less |
86.67% |
86.67% |
| # of Calls Abandoned After 30 Seconds |
1350 |
1350 |
| % of Calls Abandoned After 30 Seconds |
1.71% |
1.71% |
| Average Answer Time (seconds) |
25 |
25 |
| Busy Rate |
0.16% |
0.16% |
| Total Hours Staffed |
744 |
744 |
Service Interruption Report - January 1998
|
Reporting Period: 12/22/97 - 1/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
58 |
58 |
|
# of Planned Outages |
6 |
6 |
|
% of Planned Outages |
10% |
10% |
|
# of Unplanned Outages |
52 |
52 |
|
% of Unplanned Outages |
90% |
90% |
|
# of Subscribers Out |
16,814 |
16,814 |
|
Total Subscriber Outage Hours |
52,973 |
52,973 |
|
Total System Customer Hours |
84,124,824 |
84,124,824 |
|
Reliability % |
99.94% |
99.94% |
|
Total Duration Hours |
160.17 |
160.17 |
|
Average Duration per Outage |
2.76 |
2.76 |
|
Average Customers per Outage |
290 |
290 |
Service Call Report - January 1998
|
Reporting Period: 12/22/97 - 1/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
2603 |
2603 |
| Total Service calls Scheduled |
2603 |
2603 |
| Total Service Calls Completed |
2517 |
2517 |
| Within 24 Hours |
1425 |
1425 |
| % Within 24 Hours |
56.6% |
56.6% |
| Within 36 Hours |
1902 |
1902 |
| % Within 36 Hours or by Customer Request After 36 Hours |
99.0% |
99.0% |
| After 36 Hours by Customer Request |
589 |
589 |
| % After 36 Hours by Customer Request |
23.4% |
23.4% |
| After 36 Hours, Not by Customer Request |
26 |
26 |
| % After 36 Hours, Not by Customer Request |
1.0% |
1.0% |
| % of Subscriber Service Calls |
2.2% |
2.2% |
There are no adjustments for weekends of holidays.
Installation Report - January 1998
|
Reporting Period: 12/22/97 - 1/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
2833 |
2833 |
| Total Installs Completed |
2616 |
2616 |
| # Within 7 Days |
2248 |
2248 |
| # After 7 Days by Customer Request |
351 |
351 |
| # After 7 days, Not by Customer Request |
17 |
17 |
| % Within 7 Days or by Customer Request After 7 Days |
99.35% |
99.35% |
Construction Report - January 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Pheasant Run, Sect. 6B |
0.67 |
|
N/S |
| 2 |
New Augusta Woods, Sect. 2B |
0.65 |
|
N/S |
| 3 |
Vinings @ Eagle Creek |
0.61 |
0.02 |
APT |
| 4 |
Tansel Grove, Sect. 1 |
0.62 |
0.02 |
N/S |
| 5 |
Speedway Woods, Sect. 6 |
0.95 |
|
N/S |
| 6 |
Lakeside Manor |
0.79 |
0.16 |
N/S |
| 7 |
River Run, Sect. 3 |
0.90 |
0.14 |
N/S |
| 8 |
Country Club Place, Sect. 4 |
0.50 |
|
N/S |
| 9 |
Briarstone Villas |
0.34 |
|
CON |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| CON - Condominiums |
Community Report - January 1998
Summary of Community Interest Hours: 12/29/97 - 1/25/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 12/29/97 - 1/4/98 |
4.5 |
2.5 |
7 |
| 1/5/98 - 1/11/98 |
4.5 |
2.5 |
7 |
| 1/12/98 - 1/18/98 |
6 |
3 |
9 |
| 1/19/98 - 1/25/98 |
4 |
2.5 |
6.5 |
| Subtotal |
19 |
10.5 |
29.5 |
| Grand Total |
19 |
10.5 |
29.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 12/29/97 - 1/4/98 |
7 |
| 1/5/98 - 1/11/98 |
7 |
| 1/12/98 - 1/18/98 |
9 |
| 1/19/98 - 1/25/98 |
6.5 |
|
Total |
29.5 |
Community Events and Sponsorships
January 1998
- Comcast produced a Public Service Announcement to promote the new Hoosier Heirloom Birth Certificate. Proceeds from the sales of the birth certificate will be used to prevent early death among Hoosier infants. The PSA features State Senator Jim Merritt and State Representative Vanessa Summers, the sponsors of the bill that led to the creation of the birth certificate.
- Comcast donated more than $2,000 in equipment to Warren Central High School’s Walker Career Center so their students could continue wiring the school with cable. This is an ongoing project that Comcast has supported for several years.
- Comcast renewed its sponsorship of the Indianapolis Urban League and sent seven employees to their Corporate Luncheon on January 26, 1998.
- The first four installments of "Comcast Newsmakers" were taped on January 28, 1998. "Newsmakers" is a four and a half minute interview program which will be aired at the top of the hour on CNN Headline News. Comcast will feature four to six community leaders, not-for-profit organizations, and politicians each month on "Newsmakers". January’s guests were Erv Picha from Noble of Indiana, Sam Jones from the Indianapolis Urban League, Marie Pickens from the Hoosier Capital Girl Scout Council, and Dick Judy from the Hudson Institute.
Public Service Announcements
January 1998
- Children’s Guardian Home "Arie" – 1,192
- Washington Township Schools "Winters" – 995
- Marion County Sheriff "Thugs" – 516
- Marion County Sheriff "Courtroom" – 513
- Marion County Sheriff "Heroes" – 14
- Leukemia Society "Team in Training" – 932
- National Cable Television Association "Bride" – 482
- National Cable Television Association "Temptations" – 497
- Governor’s Council on Physical Fitness & Sport "Everywhere You Go" – 605
|
