Comcast Report
Subscriber Totals - February 1998
|
February 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
799 |
111,348 |
97,240 |
| Disconnects |
0 |
2,761 |
3646 |
| Downgrades |
0 |
71 |
5524 |
| Upgrades |
0 |
0 |
3254 |
| New |
0 |
374 |
445 |
| Reconnect/Restart |
73 |
2,274 |
3459 |
| Ending Subscribers |
872 |
111,164 |
95,228 |
| Bulk Accounts |
0 |
1,704 |
2162 |
| Ending Total Including Bulk |
872 |
112,868 |
97,390 |
| Homes Passed |
189,793 |
| Extra Outlets |
85,679 |
| % of Penetration |
58.57% |
| Promotional Installs |
644 |
| Marion Upgrade |
66,569 |
| Marion Non-Upgrade |
47,171 |
Operator's Incoming Calls Report - February 1998
|
February 1998 |
Month |
Year-To-Date |
| Total Calls Received |
72,614 |
151,439 |
| Total Calls Handled |
70,687 |
148,162 |
| # of Calls Answered in 30 Seconds or Less |
59,950 |
128,271 |
| % of Calls Answered in 30 Seconds or Less |
82.56% |
84.70% |
| # of Calls Abandoned After 30 Seconds |
1927 |
3277 |
| % of Calls Abandoned After 30 Seconds |
2.65% |
2.16% |
| Average Answer Time (seconds) |
30 |
27.5 |
| Busy Rate |
0.35% |
0.27% |
| Total Hours Staffed |
672 |
1416 |
Service Interruption Report - February 1998
|
Reporting Period: 1/22/98 - 2/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
64 |
122 |
|
# of Planned Outages |
15 |
21 |
|
% of Planned Outages |
23% |
17% |
|
# of Unplanned Outages |
49 |
101 |
|
% of Unplanned Outages |
77% |
83% |
|
# of Subscribers Out |
16,773 |
33,587 |
|
Total Subscriber Outage Hours |
34,315 |
87,288 |
|
Total System Customer Hours |
83,973,792 |
168,198,616 |
|
Reliability % |
99.96% |
99.95% |
|
Total Duration Hours |
141.08 |
301.25 |
|
Average Duration per Outage |
2.20 |
2.47 |
|
Average Customers per Outage |
262 |
275 |
Service Call Report - February 1998
|
Reporting Period: 1/22/98 - 2/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
2538 |
5141 |
| Total Service calls Scheduled |
2538 |
5141 |
| Total Service Calls Completed |
2603 |
5120 |
| Within 24 Hours |
1696 |
3121 |
| % Within 24 Hours |
65.2% |
61.0% |
| Within 36 Hours |
2073 |
3975 |
| % Within 36 Hours or by Customer Request After 36 Hours |
99.3% |
99.1% |
| After 36 Hours by Customer Request |
512 |
1101 |
| % After 36 Hours by Customer Request |
19.7% |
21.5% |
| After 36 Hours, Not by Customer Request |
18 |
44 |
| % After 36 Hours, Not by Customer Request |
0.7% |
0.9% |
| % of Subscriber Service Calls |
2.3% |
2.3% |
There are no adjustments for weekends of holidays.
Installation Report - February 1998
|
Reporting Period: 1/22/98 - 2/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
2968 |
5801 |
| Total Installs Completed |
2691 |
5307 |
| # Within 7 Days |
2331 |
4579 |
| # After 7 Days by Customer Request |
346 |
697 |
| # After 7 days, Not by Customer Request |
14 |
31 |
| % Within 7 Days or by Customer Request After 7 Days |
99.48% |
99.42% |
Construction Report - February 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Country Club, Sect. 5 |
0.53 |
|
N/S |
| 2 |
Creekside Square Apts. |
0.28 |
|
APT |
| 3 |
St. Paul Hermitage |
0.11 |
|
APT |
| 4 |
Permission Creek |
1.61 |
0.68 |
N/S |
| 5 |
Traditions of Westmont, 2 |
0.34 |
|
N/S |
| 6 |
Sycamore Springs, Sect. E2 |
0.26 |
|
N/S |
| 7 |
Sycamore Springs, Sect. C2 |
0.40 |
|
N/S |
| 8 |
Lynhurst Gardens, 1 & 2 |
1.76 |
0.13 |
N/S |
| 9 |
Oakhaven, Sect. 2 |
0.24 |
|
N/S |
| 10 |
Pheasant Run, Sect. 9 |
0.95 |
|
N/S |
| 11 |
Tansel Park |
1.42 |
|
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| CON - Condominiums |
Community Report - February 1998
Summary of Community Interest Hours: 1/26/98 - 2/22/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 1/26/98 - 2/1/98 |
4 |
3 |
7 |
| 2/2/98 - 2/8/98 |
4 |
3 |
7 |
| 2/9/98 - 2/15/98 |
4.5 |
3 |
7.5 |
| 2/16/98 - 2/22/98 |
6 |
3 |
9 |
| Subtotal |
18.5 |
12 |
30.5 |
| Grand Total |
18.5 |
12 |
30.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 1/26/98 - 2/1/98 |
7 |
| 2/2/98 - 2/8/98 |
7 |
| 2/9/98 - 2/15/98 |
7.5 |
| 2/16/98 - 2/22/98 |
9 |
|
Total |
30.5 |
Community Events
February 1998
- On February 13, Comcast hosted a Cable in the Classroom workshop for 100 elementary teachers and school administrators from the Warren Township Schools system. The workshop was held at Grassy Creek Elementary School.
- On February 27, Comcast taped "Newsmakers" segments to air in March. Guests were: Jennifer Pferrer, Race for the Cure; Father Boniface Hardin, Martin University; Helen Small, American Pianists Association; and Judith Ward Duncan, Muscular Dystrophy Foundation.
Public Service Announcements
February 1998
- Indiana Libraries "Inform, Enrich, Inspire" -- 161 spots
- Noble of Indiana "An Evening in the Garden" 272 spots
- National Cable Telecommunications Association "Temptations" 458 spots
- National Cable Telecommunications Association "Bride" 456 spots
- Marion County Sheriff "Heroes" 364 spots
- Marion County Sheriff "Thugs" 356 spots
- Washington Township Schools "Winters" 637 spots
- Childrens Guardian Home "Arie" 193 spots
- Senator Jim Merritt "Heirloom Birth Certificate" 88 spots
- National Alliance for Mental Illness "Open Your Mind" 101 spots
- Leukemia Society "Team in Training" 630 spots
Newsmakers
The following guests were featured on Headline News a total of 174 times in February.
- Arts Indiana
- Legacy Fund
- Hudson Institute
- Girl Scouts
- Noble of Indiana
- Urban League
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