Comcast Report
Subscriber Totals - December 1998
|
December 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
1724 |
110,147 |
89,357 |
| Disconnects |
0 |
3464 |
3087 |
| Downgrades |
0 |
0 |
1942 |
| Upgrades |
0 |
44 |
1987 |
| New |
0 |
1084 |
1177 |
| Reconnect/Restart |
57 |
2764 |
3548 |
| Ending Subscribers |
1781 |
110,575 |
91,040 |
| Bulk Accounts |
0 |
3137 |
2311 |
| Ending Total Including Bulk |
1781 |
113,712 |
93,351 |
| Homes Passed |
187,006 |
| Extra Outlets |
94,363 |
| % of Penetration |
61.76% |
| Promotional Installs |
N/A |
| Marion Upgrade |
115,493 |
| Marion Non-Upgrade |
0 |
Operator's Incoming Calls Report - December 1998
|
December 1998 |
Month |
Year-To-Date |
| Total Calls Received |
108,562 |
1,109,944 |
| Total Calls Handled |
96,226 |
1,069,793 |
| # of Calls Answered in 30 Seconds or Less |
65,646 |
896,369 |
| % of Calls Answered in 30 Seconds or Less |
60.47% |
80.76% |
| # of Calls Abandoned After 30 Seconds |
10,824 |
34,300 |
| % of Calls Abandoned After 30 Seconds |
9.97% |
3.09% |
| Average Answer Time (seconds) |
85.2 |
33 |
| Busy Rate |
0.16% |
0.56% |
| Total Hours Staffed |
720 |
7296 |
Service Interruption Report - December 1998
|
Reporting Period: 11/22/98 - 12/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
53 |
1478 |
|
# of Planned Outages |
0 |
60 |
|
% of Planned Outages |
0% |
4% |
|
# of Unplanned Outages |
53 |
1418 |
|
% of Unplanned Outages |
100% |
96% |
|
# of Subscribers Out |
9884 |
485,564 |
|
Total Subscriber Outage Hours |
32,367 |
1,268,989 |
|
Total System Customer Hours |
81,872,640 |
995,060,280 |
|
Reliability % |
99.96% |
99.87% |
|
Total Duration Hours |
150.68 |
6516.99 |
|
Average Duration per Outage |
2.84 |
4.41 |
|
Average Customers per Outage |
186 |
329 |
Service Call Report - December 1998
|
Reporting Period: 11/22/98 - 12/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
3062 |
36,048 |
| Total Service calls Scheduled |
3062 |
36,048 |
| Total Service Calls Completed |
2659 |
35,385 |
| Within 24 Hours |
1621 |
18,081 |
| % Within 24 Hours |
61.0% |
51.1% |
| Within 36 Hours |
2121 |
24,218 |
| % Within 36 Hours or by Customer Request After 36 Hours |
95.8% |
98.1% |
| After 36 Hours by Customer Request |
427 |
10,478 |
| % After 36 Hours by Customer Request |
16.1% |
29.6% |
| After 36 Hours, Not by Customer Request |
111 |
688 |
| % After 36 Hours, Not by Customer Request |
4.2% |
1.9% |
| % of Subscriber Service Calls |
2.3% |
2.6% |
There are no adjustments for weekends of holidays.
Installation Report - December 1998
|
Reporting Period: 11/22/98 - 12/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3949 |
42,789 |
| Total Installs Completed |
3848 |
39,237 |
| # Within 7 Days |
3848 |
32,812 |
| # After 7 Days by Customer Request |
0 |
6230 |
| # After 7 days, Not by Customer Request |
0 |
195 |
| % Within 7 Days or by Customer Request After 7 Days |
100.00% |
99.50% |
Construction Report - December 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Kensington Commons, Sect. 1 |
1.34 |
0.00 |
N/S |
| 2 |
Historic Standish Estates |
0.39 |
0.00 |
N/S |
| 3 |
Fountain Springs, Sect. 2 - Phase 2 |
0.13 |
0.00 |
N/S |
| 4 |
4500 S. Walcott |
0.07 |
0.06 |
N/S |
| 5 |
Wildcat Run, Sect. 3 |
0.49 |
0.00 |
N/S |
| 6 |
Wildcat Run, Sect. 2 |
0.54 |
0.00 |
N/S |
| 7 |
Deerfield Village |
1.34 |
0.00 |
N/S |
| 8 |
Falcons Nest 3 |
0.35 |
0.00 |
N/S |
| 9 |
Quail Pointe |
1.34 |
0.00 |
N/S |
| 10 |
Villas @ Winding Ridge |
0.45 |
0.00 |
CON |
| 11 |
Residence Inn |
0.19 |
0.30 |
COMM |
| 12 |
Auburn Hills Apts. |
0.08 |
0.00 |
APT |
| 13 |
Southside Healthcare |
0.02 |
0.00 |
NH |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - December 1998
Summary of Community Interest Hours: 11/30/98 - 12/27/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 11/30/98 - 12/6/98 |
5 |
3 |
8 |
| 12/7/98 - 12/13/98 |
5 |
2 |
7 |
| 12/14/98 - 12/20/98 |
6 |
2 |
8 |
| 12/21/98 - 12/27/98 |
10 |
2 |
12 |
| Subtotal |
26 |
9 |
35 |
| Grand Total |
26 |
9 |
35 |
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 11/30/98 - 12/6/98 |
8 |
| 12/7/98 - 12/13/98 |
7 |
| 12/14/98 - 12/20/98 |
8 |
| 12/21/98 - 12/27/98 |
12 |
|
Total |
35 |
Community Events and Sponsorships
December 1998
- Comcast arranged for free admission to the December 5 premiere of the holiday movie Jack Frost for approximately 100 students from North Wayne Elementary School. All sixth graders with at least one "A" on their report card received a free pass to see the movie.
- Comcast sponsored "Winterfest at Historic Fort Harrison", a holiday light show formerly held at the Indiana State Fairgrounds. Proceeds from the event benefit Kiwanis and Riley Hospital for Children.
- Two Comcast representatives attended a December 10 luncheon at Warren Central High School’s Walker Career Center. Comcast has been a "Partner in Education" with the school for a number of years, donating equipment so students can wire their school with cable. During the luncheon, Comcast renewed that commitment for 1999.
- On December 11, five Indianapolis-area students and two adult chaperones flew to Washington, D.C. courtesy of Comcast. The students were the winners of last spring’s African-American History Challenge, sponsored by Comcast and 100 Black Men of Indianapolis. Comcast also arranged for the students’ visit to the Black Entertainment Television studios in Washington. The students were given a behind-the-scenes tour of the BET facility, watched a taping of the BET program "Teen Summit" and met the show’s hosts over lunch following the taping. The trip will be featured later this month on WAV-TV’s "Multicultural Points and Perspectives".
- Disabled American Veterans honored Comcast during a December 18 luncheon at the Tyndall Armory. Throughout the holiday season, Comcast aired 30-second Public Service Announcements and a 25-minute documentary about homeless veterans.
Public Service Announcements
December 1998
- Central Indiana Regional Blood Center "Bone Marrow" – 980
- Cable in the Classroom "Comes Home" – 2
- Cable in the Classroom "Cut 2A" – 710
- National Cable Telecommunications Association "Bride" – 853
- UNICEF "Hurricane Mitch" – 271
- Community Leaders Allied for Superior Schools "Overcoming Obstacles" – 702
- Christamore House "Tree Spree" – 174
- Disabled American Veterans "Homeless" – 932
- Indiana Department of Health "Empty Promises" – 228
- Small Business Administration "George McGinnis" – 726
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