Comcast Report
Subscriber Totals - August 1998
|
August 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
1180 |
111,582 |
87,006 |
| Disconnects |
0 |
3950 |
4181 |
| Downgrades |
0 |
93 |
5997 |
| Upgrades |
0 |
0 |
5222 |
| New |
0 |
446 |
461 |
| Reconnect/Restart |
109 |
2809 |
3594 |
| Ending Subscribers |
1289 |
110,794 |
86,105 |
| Bulk Accounts |
0 |
2875 |
2312 |
| Ending Total Including Bulk |
1289 |
113,669 |
88,417 |
| Homes Passed |
191,984 |
| Extra Outlets |
89,479 |
| % of Penetration |
59.88% |
| Promotional Installs |
1124 |
| Marion Upgrade |
98,799 |
| Marion Non-Upgrade |
16,159 |
Operator's Incoming Calls Report - August 1998
|
August 1998 |
Month |
Year-To-Date |
| Total Calls Received |
119,451 |
692,069 |
| Total Calls Handled |
116,557 |
669,207 |
| # of Calls Answered in 30 Seconds or Less |
102,185 |
557,507 |
| % of Calls Answered in 30 Seconds or Less |
85.55% |
80.56% |
| # of Calls Abandoned After 30 Seconds |
2082 |
20,324 |
| % of Calls Abandoned After 30 Seconds |
1.74% |
2.94% |
| Average Answer Time (seconds) |
37 |
41 |
| Busy Rate |
0.85% |
0.51% |
| Total Hours Staffed |
744 |
5832 |
Service Interruption Report - August 1998
|
Reporting Period: 7/22/98 - 8/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
156 |
1050 |
|
# of Planned Outages |
2 |
52 |
|
% of Planned Outages |
1% |
5% |
|
# of Unplanned Outages |
154 |
998 |
|
% of Unplanned Outages |
99% |
95% |
|
# of Subscribers Out |
186,631 |
410,212 |
|
Total Subscriber Outage Hours |
180,548 |
1,005,174 |
|
Total System Customer Hours |
84,569,736 |
662,755,752 |
|
Reliability % |
99.79% |
99.85% |
|
Total Duration Hours |
721.70 |
4614.66 |
|
Average Duration per Outage |
4.63 |
4.39 |
|
Average Customers per Outage |
1196 |
391 |
Service Call Report - August 1998
|
Reporting Period: 7/22/98 - 8/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
3187 |
23,967 |
| Total Service calls Scheduled |
3187 |
23,967 |
| Total Service Calls Completed |
3129 |
23,567 |
| Within 24 Hours |
805 |
12,967 |
| % Within 24 Hours |
25.7% |
55.0% |
| Within 36 Hours |
1315 |
17,180 |
| % Within 36 Hours or by Customer Request After 36 Hours |
96.4% |
98.7% |
| After 36 Hours by Customer Request |
1701 |
6072 |
| % After 36 Hours by Customer Request |
54.4% |
25.8% |
| After 36 Hours, Not by Customer Request |
112 |
314 |
| % After 36 Hours, Not by Customer Request |
3.6% |
1.36% |
| % of Subscriber Service Calls |
2.8% |
2.6% |
There are no adjustments for weekends of holidays.
Installation Report - August 1998
|
Reporting Period: 7/22/98 - 8/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3916 |
27,830 |
| Total Installs Completed |
3118 |
25,006 |
| # Within 7 Days |
2417 |
20,685 |
| # After 7 Days by Customer Request |
688 |
4205 |
| # After 7 days, Not by Customer Request |
13 |
116 |
| % Within 7 Days or by Customer Request After 7 Days |
99.58% |
99.54% |
Construction Report - August 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Treyburn Lakes, Sect. 1 |
0.99 |
0.00 |
N/S |
| 2 |
Augusta Heights |
0.06 |
0.17 |
N/S |
| 3 |
Irongate, Sect. 3 |
1.33 |
0.12 |
N/S |
| 4 |
Country Charm, Sect. 2 |
0.61 |
0.00 |
N/S |
| 5 |
Summit Place West |
0.02 |
0.00 |
N/S |
| 6 |
Perry Commons, Sect. 2B |
0.37 |
0.00 |
N/S |
| 7 |
Fountain Springs, Sect. 2A |
0.12 |
0.00 |
N/S |
| 8 |
Spruce Knoll, Sect. 2 |
0.23 |
0.00 |
N/S |
| 9 |
Woodedge, Sect. 4 |
0.68 |
0.00 |
N/S |
Community Report - August 1998
Summary of Community Interest Hours: 7/27/98 - 8/30/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 7/27/98 - 8/2/98 |
9.5 |
8 |
17.5 |
| 8/3/98 - 8/9/98 |
9.5 |
8 |
17.5 |
| 8/10/98 - 8/16/98 |
9.5 |
8 |
17.5 |
| 8/17/98 - 8/23/98 |
9 |
7.5 |
16.5 |
| 8/24/98 - 8/30/98 |
9 |
7.5 |
16.5 |
| Subtotal |
46.5 |
39 |
85.5 |
| Grand Total |
46.5 |
39 |
85.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 7/27/98 - 8/2/98 |
17.5 |
| 8/3/98 - 8/9/98 |
17.5 |
| 8/10/98 - 8/16/98 |
17.5 |
| 8/17/98 - 8/23/98 |
16.5 |
| 8/24/98 - 8/30/98 |
16.5 |
|
Total |
85.5 |
Community Events and Sponsorships
August 1998
- On August 6, Comcast hosted an open house for community leaders. Comcast recently finished renovation of its administrative office on 65th Street, and the open house included a tour of that facility as well as a demonstration of our new digital service.
- Comcast played a role in two events at this years Indiana State Fair. On August 23, we teamed with the Food Network in presenting a cooking demonstration and autograph signing by Curtis Aikens, host of the show "Pick of the Day". We also hosted a booth with Great American Country, giving away prizes and promoting Comcasts recent launch of that channel.
Public Service Announcements
August 1998
- National Cable Telecommunications Association "Bride" 333
- Marion County Traffic Safety Partnership "Youd Better be Sober" 307
- Cable in the Classroom "Fall 1998" 141
- Center of Hope 162
- Damien Center 166
- CLASS "Hurdles" 178
- American Heart Association 236
- Brownsburg High School "Class Reunion" 210
- Indiana State Police "New Seat Belt Law" 311
- Second Helpings 603
- Race Against Drugs 86
- Small Business Association "Generic" 167
- Central Indiana Regional Blood Center "Bone Marrow" 462
- Riley Hospital "Never Shake a Baby" 884
- Library Foundation 318
- Small Business Association "Womens Business Center" 329
Newsmakers
- Paul Helmke, U.S. Senate Candidate 60
- Jim Merritt, State Senator 58
- Jeff Modisett, Indiana Attorney General 60
- Susan Williams, City-County Councilwoman 62
- Bill McGowan, Indianapolis Convention & Visitors Assn. 62
- Dick Lugar, U.S. Senator 64
- Gordon St. Angelo, Friedman Foundation 40
- Larry Prible, Indianapolis Life Insurance Co. 41
- Rick Markoff, STAR Alliance 41
- Bill Stinson, Indiana State Fair 78
- Steve Brown, Junior Achievement 41
- Pat Early, Capitol Improvement Board 40
- Mike McDaniel, Indiana Republican Party 41
- Legacy Fund (documentary) 45
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