Comcast Report
Subscriber Totals - April 1998
|
April 1998 |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
929 |
111,382 |
92,795 |
| Disconnects |
0 |
3152 |
3635 |
| Downgrades |
0 |
250 |
10,282 |
| Upgrades |
0 |
0 |
5377 |
| New |
0 |
431 |
419 |
| Reconnect/Restart |
65 |
2895 |
3795 |
| Ending Subscribers |
994 |
111,306 |
88,469 |
| Bulk Accounts |
0 |
1704 |
2168 |
| Ending Total Including Bulk |
994 |
113,010 |
90,637 |
| Homes Passed |
190,460 |
| Extra Outlets |
87,047 |
| % of Penetration |
58.44% |
| Promotional Installs |
691 |
| Marion Upgrade |
76,486 |
| Marion Non-Upgrade |
37,518 |
Operator's Incoming Calls Report - April 1998
|
April 1998 |
Month |
Year-To-Date |
| Total Calls Received |
77,019 |
316,845 |
| Total Calls Handled |
74,305 |
306,767 |
| # of Calls Answered in 30 Seconds or Less |
60,500 |
251,407 |
| % of Calls Answered in 30 Seconds or Less |
78.55% |
79.35% |
| # of Calls Abandoned After 30 Seconds |
2714 |
10,082 |
| % of Calls Abandoned After 30 Seconds |
3.52% |
3.18% |
| Average Answer Time (seconds) |
46 |
39 |
| Busy Rate |
0.30% |
0.29% |
| Total Hours Staffed |
720 |
2880 |
Service Interruption Report - April 1998
|
Reporting Period: 3/22/98 - 4/21/98 |
Month |
Year-To-Date |
|
Total # of Outages |
105 |
295 |
|
# of Planned Outages |
11 |
37 |
|
% of Planned Outages |
10% |
13% |
|
# of Unplanned Outages |
94 |
258 |
|
% of Unplanned Outages |
90% |
87% |
|
# of Subscribers Out |
34,682 |
80,466 |
|
Total Subscriber Outage Hours |
87,137 |
213,393 |
|
Total System Customer Hours |
84,079,440 |
328,182,600 |
|
Reliability % |
99.90% |
99.93% |
|
Total Duration Hours |
372.93 |
887.48 |
|
Average Duration per Outage |
3.55 |
3.01 |
|
Average Customers per Outage |
330 |
273 |
Service Call Report - April 1998
|
Reporting Period: 3/22/98 - 4/21/98 |
Month |
Year-To-Date |
| Total Service Calls Received |
3367 |
10,949 |
| Total Service calls Scheduled |
3367 |
10,949 |
| Total Service Calls Completed |
3261 |
10,770 |
| Within 24 Hours |
2181 |
6929 |
| % Within 24 Hours |
66.9% |
64.3% |
| Within 36 Hours |
2766 |
8700 |
| % Within 36 Hours or by Customer Request After 36 Hours |
99.5% |
99.4% |
| After 36 Hours by Customer Request |
479 |
2003 |
| % After 36 Hours by Customer Request |
14.7% |
18.6% |
| After 36 Hours, Not by Customer Request |
16 |
67 |
| % After 36 Hours, Not by Customer Request |
0.5% |
0.6% |
| % of Subscriber Service Calls |
2.9% |
2.4% |
There are no adjustments for weekends of holidays.
Installation Report - April 1998
|
Reporting Period: 3/22/98 - 4/21/98 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3546 |
12479 |
| Total Installs Completed |
3330 |
11458 |
| # Within 7 Days |
2745 |
9680 |
| # After 7 Days by Customer Request |
562 |
1712 |
| # After 7 days, Not by Customer Request |
23 |
66 |
| % Within 7 Days or by Customer Request After 7 Days |
99.31% |
99.42% |
Construction Report - April 1998
|
# |
Construction Location |
U/G |
A |
Type |
| 1 |
Village @ Drakes Hill, Sect. 3A & 3B |
0.41 |
|
N/S |
| 2 |
Autumn Creek, Sect. 1 |
1.99 |
0.05 |
N/S |
| 3 |
Arlington Meadows, Sect. 4 |
0.84 |
|
N/S |
| 4 |
Augusta Proper |
0.50 |
|
N/S |
| 5 |
Greentree @ Post |
0.12 |
|
APT |
| 6 |
Crooked Creek Village East, Sect. 3 |
0.62 |
|
N/S |
| 7 |
Cooper Pointe, Sect. 6A |
0.46 |
|
N/S |
| 8 |
Greystone, Sect. 3 |
0.67 |
|
N/S |
| 9 |
Spring Lake, Sect. 1 |
1.13 |
|
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| NH - Nursing Home |
| CON - Condominiums |
Community Report - April 1998
Summary of Community Interest Hours: 3/30/98 - 4/26/98
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 3/30/98 - 4/5/98 |
6.5 |
3 |
9.5 |
| 4/6/98 - 4/12/98 |
6.5 |
3 |
9.5 |
| 4/13/98 - 4/19/98 |
4.5 |
3 |
7.5 |
| 4/20/98 - 4/26/98 |
6 |
3 |
9 |
| Subtotal |
23.5 |
12 |
35.5 |
| Grand Total |
23.5 |
12 |
35.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Day Part Break Outs
| Week of: |
6 PM - 11 PM |
| 3/30/98 - 4/5/98 |
9.5 |
| 4/6/98 - 4/12/98 |
9.5 |
| 4/13/98 - 4/19/98 |
7.5 |
| 4/20/98 - 4/26/98 |
9 |
|
Total |
35.5 |
Community Events and Sponsorships
April 1998
- On April 9, 1998, Comcast produced a public service announcement with Congressman Dan Burton to promote a Breast Cancer Seminar at which he would be speaking.
- Comcast was a gold sponsor of the 1998 Race for the Cure, held in Military Park on April 18.
- Comcasts Community Relations Manager attended a meeting of the Warren Central High School/Walker Career Center Advisory Committee on April 21, 1998.
- Comcast sponsored the Big Sisters "Take our Daughters to Dinner" fundraiser on April 23, 1998. Comcast and Lifetime Television for Women arranged for Indy Racing League driver Lyn St. James to speak at the dinner.
- Comcast was the television sponsor of the "Champions on Ice" figure skating exhibition at Market Square Arena. Featured skaters included Olympians Tara Lipinski, Michelle Kwan, and Todd Eldridge, among others. Comcast donated tickets for the show to Big Brothers, Childrens Guardian Home, Behavior Corp., and Arlington Elementary School.
- Comcast taped Newsmakers segments with: Dr. George Hicks, Midwest Ear Institute; Elizabeth Kraft-Meek, 500 Festival; Vicki Kennedy, The Wellness Community; Lora Smith, Ruth Lilly Health Education Center; and Jean Paison, Second Helpings.
Public Service Announcements
April 1998
- Race for the Cure 2550
- Dance Kaleidoscope "Silver Celebration" 20
- Rep. Dan Burton "Breast Cancer Seminar" 278
- Cable in the Classroom 244
- Ford "Race for the Cure" 185
- Indiana Libraries "Inform, Enrich, Inspire" 171
- National Cable Telecommunications Association "Bride" 375
- Marion County Traffic Safety "Youd Better Be Sober" 128
- Senator Jim Merritt "Heirloom Birth Certificate" 219
- Big Sisters "Take Our Daughters to Dinner" 698
Newsmakers
- Soroptimist of Indianapolis 22
- Little Red Door Cancer Agency 34
- YMCA 36
- Christian Theological Seminary 36
- Indiana Sports Corporation 36
- The Villages 36
- Executive Service Corps 10
- Race for the Cure 10
- Martin University 10
- American Pianists Association 10
- Muscular Dystrophy Foundation -- 10
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