Comcast Report
Subscriber Totals - September 1997
| |
Limited |
Full Basic |
Total |
| Beginning Subs |
559 |
109,910 |
102,267 |
| Disconnects |
7 |
3218 |
4120 |
| Downgrades |
0 |
17 |
3094 |
| Upgrades |
0 |
0 |
2305 |
| New |
0 |
628 |
594 |
| Reconnect/Restart |
29 |
3141 |
4686 |
| Ending Subs |
581 |
110,443 |
102,638 |
| Bulk Accounts |
0 |
1702 |
2057 |
| Ending Total Including Bulk |
581 |
112,145 |
104,695 |
| Homes Passed |
187,142 |
| Extra Outlets |
82,112 |
| % of Penetration |
59.02 |
| Promotional Installs |
813 |
| Marion Upgrade |
57,301 |
| Marion Non-Upgrade |
55,425 |
| Promotional Installs |
=VIP View Installs Without 101 Promo Code |
Operator's Incoming Calls Report - September 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
83,566 |
664,723 |
| Total Calls Handled |
79,524 |
631,134 |
| # of Calls Answered In 30 Seconds or less |
62,235 |
512,528 |
| % of Calls Answered In 30 Seconds or less |
74.47% |
77.10% |
| # of Calls Abandoned After 30 Seconds |
4042 |
31,473 |
| % of Calls Abandoned After 30 Seconds |
4.84% |
4.73% |
| Average Answer Time (Seconds) |
27 |
28.5 |
| Busy Rate |
0.32% |
0.50% |
| Total Hours Staffed |
720 |
5832 |
Service Interruption Report - September 1997
| Reporting Period 8/22/97-9/21/97 |
Month |
Year-To-Date |
| Total # of Outages |
182 |
1424 |
| # of Planned Outages |
43 |
204 |
| % of Planned Outages |
24% |
14% |
| # of Unplanned Outages |
139 |
1220 |
| % of Unplanned Outages |
76% |
86% |
| # of Subscribers Out |
43,604 |
294,215 |
| Total Subscriber Outage Hours |
81,229 |
592,207 |
| Total System Hours |
83,435,880 |
739,521,912 |
| Reliability |
99.90% |
99.92% |
| Total Duration Hours |
299.25 |
2774.52 |
| Average Duration per Outage |
1.64 |
1.95 |
| Average Customers per Outage |
240 |
207 |
Service Call Report - September 1997
|
Reporting Period: |
SEP
8/22-9/21 |
| Total Service Calls Received |
4927 |
| Total Service Calls Scheduled |
4927 |
| Total Service Calls Completed |
3743 |
| Within 24 Hours |
1716 |
| % Within 24 Hours |
45.8% |
| Within 36 Hours |
2457 |
| % Within 36 Hours or by Customer Request After 36 Hours |
84.3% |
| After 36 Hours by Customer Request |
697 |
| % After 36 Hours by Customer Request |
18.6% |
| After 36 Hours, Not by Customer Request |
589 |
| % After 36 Hours, Not by Customer Request |
15.7% |
| % of Subscriber Service Calls |
3.4% |
| There are no adjustments for weekends or holidays. |
| Subscribers (including bulk) |
111,612 |
Installation Report - September 1997
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
3657 |
35,172 |
| Total Installs Completed |
4057 |
32,429 |
| # Within 7 Days |
3239 |
25,977 |
| # After 7 Days by Customer Request |
525 |
3529 |
| # After 7 Days, Not by Customer Request |
293 |
2923 |
| % Within 7 Days or by Customer Request After 7 Days |
92.78% |
90.99% |
Construction Report - September 1997
|
# |
Construction Location |
| 1 |
Branch Creek, Sect. 2 |
| 2 |
Woods Edge, 3 |
| 3 |
Southwind Court |
| 4 |
Oaklandon Meadows, 3 |
| 5 |
The Maples |
| 6 |
Fox Hill Estates |
| 7 |
Falcon Lakes, Sect. 1 |
| 8 |
Bayswater @ Eagle Creek, 4 |
| 9 |
Senour Road |
| 10 |
Crooked Creek Village West, 5 |
| 11 |
Mallard Green |
| 12 |
Valley Brook Village, 4 |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| CON - Condominiums |
|
Summary of Community Interest Hours - September 1997
Local Community Interest Programming, Channel 50
|
Week of: |
1st Run |
2nd Run |
Total |
| 9/1/97 - 9/7/97 |
2 |
0 |
2 |
| 9/8/97 - 9/14/97 |
2 |
0 |
2 |
| 9/15/97 - 9/21/97 |
2.5 |
0 |
2.5 |
| 9/22/97 - 9/28/97 |
2 |
0 |
2 |
| Subtotal |
8.5 |
0 |
8.5 |
| |
|
|
|
| Grand Total |
8.5 |
0 |
8.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Sponsorships & Community Events
-
Comcast made a donation to the Greater Indianapolis Progress Committee. GIPC is involved in several efforts which impact the economic vitality and quality of life in Indianapolis.
-
On September 12th, Comcast sponsored a hole at the 7th Annual City-County Council Golf Outing.
-
Comcast participated in the United Way television simulcast on September 17th. The half-hour Public Service Announcement was broadcast on Comcast Channel 50. Comcast will also air United Way's 30-second PSA through Thanksgiving.
-
Comcast broadcast NASA's live feed of the September 25th Space Shuttle launch carrying Astronaut David Wolf, an Indianapolis native. Comcast will continue to carry the NASA feed when the educational and public safety is not on Channel 13 while Astronaut Wolf is on board Space Station MIR. We thank the people at the Public Safety Channel for allowing us to use Channel 13 to broadcast this existing event.
-
Comcast made a donation to the Indiana Crime Prevention Coalition's McGruff Program Fund, which sponsors community school visits by area police officers.
-
Comcast was the title sponsor of a 3-on-3 basketball tournament, held September 6-7 at Franklin Central High School.
-
On September 20th, Comcast presented the 19th Annual Dick Lugar Run & Walk at Butler University. Approximately 1200 area residents participated in the festivities. Fox Sports Midwest was a co-sponsor and had a booth at the Health Fair on September 19th at the Arts Garden.
Public Service Announcements
Local
-
Martin University "20th Anniversary"
-
Indiana Department of Education "ISTEP"
-
United Way "Day of Caring"
-
3 on 3 Jam
-
Overeaters Anonymous
-
Children's Guardian Home "AIRE"
-
Boy Scouts "Garfield"
-
Big Sisters "Recruitment"
-
United Way "Change"
-
United Way "Give"
-
Indiana AIDS Walk & Festival
-
Circle City Classic "Parade"
-
Circle City Classic "Football Game"
National
-
National Guard/Reserve "Snow Route"
-
Forest Fire Prevention "Otter"
-
US Sentencing Commission "The List"
-
Communities in School
-
Marine's "Cap to Fit"
-
National Institute on Aging "Madam"
-
Special Olympics
-
Education Excellence
-
US Sentencing Commission "Surprise" |
