Comcast Report
Subscriber Totals - October 1997
| |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
581 |
110,443 |
102,638 |
| Disconnects |
0 |
2924 |
3813 |
| Downgrades |
0 |
38 |
3134 |
| Upgrades |
0 |
0 |
2233 |
| New |
0 |
596 |
558 |
| Reconnect/Restart |
40 |
3265 |
4502 |
| Ending Subscribers |
621 |
111,342 |
102,984 |
| Bulk Accounts |
0 |
1716 |
2162 |
| Ending Total (including bulk) |
621 |
113,058 |
105,146 |
| Homes Passed |
187,140 |
| Extra Outlets |
82,934 |
| % of Penetration |
59.50% |
| Promotional Installs |
1607 |
| Marion Upgrade |
60,706 |
| Marion Non-Upgrade |
52,973 |
Operator's Incoming Calls Report - October 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
91,193 |
755,916 |
| Total Calls Handled |
84,368 |
715,502 |
| # of Calls Answered In 30 Seconds or less |
58,506 |
571,034 |
| % of Calls Answered After 30 Seconds or less |
64.16% |
75.54% |
| # of Calls Abandoned After 30 Seconds |
4042 |
35,515 |
| % of Calls Abandoned After 30 Seconds |
4.43% |
4.70% |
| Average Answer Time (Seconds) |
41 |
32.67 |
| Busy Rate |
0.95% |
0.55% |
| Total Hours Staffed |
744 |
6576 |
Service Interruption Report - October 1997
| Reporting Period 9/22/97- 10/21/97 |
Month |
Year-To-Date |
| Total # of Outages |
118 |
1542 |
| # of Planned Outages |
14 |
218 |
| % of Planned Outages |
12% |
14% |
| # of Unplanned Outages |
104 |
1324 |
| % of Unplanned Outages |
88% |
86% |
| # of Subscribers Out |
19,058 |
313,273 |
| Total Subscriber Outage Hours |
38,638 |
630,845 |
| Total System Hours |
81,401,760 |
821,320,224 |
| Reliability |
99.95 |
99.92 |
| Total Duration Hours |
242.72 |
3017.24 |
| Average Duration per Outage |
2.06 |
1.96 |
| Average Customers per Outage |
162 |
203 |
Service Call Report - October 1997
|
Reporting Period: 9/22/97 - 10/21/97 |
Month |
Year-To-Date |
| Total Service Calls Received |
4648 |
46,425 |
| Total Service Calls Scheduled |
4648 |
46,425 |
| Total Service Calls Completed |
3919 |
38,784 |
| Within 24 Hours |
1564 |
15,072 |
| % Within 24 Hours |
39.9% |
38.9% |
| Within 36 Hours |
2211 |
23,340 |
| % Within 36 Hours or by Customer Request After 36 Hours |
87.7% |
87.4% |
| After 36 Hours by Customer Request |
1226 |
10,549 |
| % After 36 Hours by Customer Request |
31.3% |
27.2% |
| After 36 Hours, Not by Customer Request |
482 |
4893 |
| % After 36 Hours, Not by Customer Request |
12.3% |
12.6% |
| % of Subscriber Service Calls |
3.5% |
3.4% |
| There are no adjustments for weekends or holidays. |
| Subscribers (including bulk) |
113058 |
1,125,795 |
Installations Report - October 1997
| Reporting Period: 9/22/97 - 10/21/97 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
4709 |
39,881 |
|
Total Installs Completed |
3928 |
36,357 |
|
# Within 7 days |
3212 |
29,189 |
|
# After 7 days by Customer Request |
568 |
4097 |
|
# After 7 days, not by Customer Request |
148 |
3071 |
|
% Within 7 days or by Customer Request after 7 days |
96.23% |
91.55% |
|
Construction Report - October 1997
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Keeneland Crest, 3 |
0.36 |
0.00 |
APT |
| 2 |
Greystone, 2B |
0.11 |
0.00 |
NS |
| 3 |
Fox Ridge |
0.61 |
0.08 |
NS |
| 4 |
Killarney Hills, 4B |
0.47 |
0.00 |
NS |
| 5 |
Bayswater @ Eagle Creek, 5 |
0.38 |
0.00 |
NS |
| 6 |
Country Club Place, 7 |
0.24 |
0.00 |
NS |
| 7 |
Perry Commons, 1 |
0.77 |
0.83 |
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Summary of Community Interest Hours - October 1997
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 9/29/97 - 10/5/97 |
2 |
0 |
2 |
| 10/6/97 - 10/12/97 |
2 |
0 |
2 |
| 10/13/97 - 10/19/97 |
2 |
0 |
2 |
| 10/20/97 - 10/26/97 |
4.5 |
1.5 |
6 |
| Subtotal |
10.5 |
1.5 |
12 |
| |
|
|
|
| Grand Total |
10.5 |
1.5 |
12 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Community Events & Sponsorships
-
Comcast donated $5000 in cash and $10,000 in advertising support and production to the Benjamin Harrison YMCA.
-
Comcast donated $500 to Martin University as part of a Circle City Classic promotion with Black Entertainment Television (BET). The check donation was broadcast nationwide during BET's halftime coverage of the game.
-
On October 3, 1997, Comcast hosted BET on-air personality Joe Clair's visit to North Central High School. Mr. Clair addressed 50 minority honor students during a one-hour question and answer session. Topics ranged from religion to gang violence.
-
On October 8, 1997, Comcast sponsored a Cable in the Classroom workshop, hosted by Nora Elementary School. The event was attended by all 25 media specialists in the Washington Township Schools system, as well as several administrators,
-
On October 27, 1997, Comcast was the corporate sponsor of the Muscular Dystrophy Foundation's (MDF) Inaugural Comedy Awards Dinner. Unlike the Muscular Dystrophy Association, MDF is locally based and focuses its efforts on helping families affected by Muscular Dystrophy, rather than finding a cure for the disease.
Public Service Announcement Schedule
Local
-
Indiana AIDS Walk
-
ACS Town Hall Meeting
-
United Way "Day of Caring"
-
Secretary of State "Securities"
-
Overeaters Anonymous
-
Children's Guardian Home "Arie"
-
Court TV Portraits
-
Big Sisters "Recruitment"
-
United Way "Change"
-
United Way "Give"
National
-
National Guard/Reserve "Snow Route"
-
Forest Fire Prevention "Otter"
-
U.S. Sentencing Commission "The List"
-
Communities in School
-
Marine's "Cap to Fit"
-
National Institute on Aging "Madam"
-
Education Excellence
-
U.S. Sentencing Commission "Surprise"
-
US Sentencing Commission "List"
-
Spay USA |
