Comcast Report
Subscriber Totals - June 1997
| |
Limited |
Full Basic |
Total |
| Beginning Subs |
509 |
112,189 |
104,349 |
| Disconnects |
0 |
4,079 |
4,908 |
| Downgrades |
0 |
20 |
5,444 |
| Upgrades |
0 |
0 |
5,169 |
| New |
0 |
545 |
1,018 |
| Reconnect/Restart |
5 |
2,788 |
3,570 |
| Ending Subs |
514 |
111,423 |
103,754 |
| Bulk Accounts |
0 |
1,633 |
1,073 |
| Ending Total Including Bulk |
514 |
113,056 |
104,827 |
| Homes Passed |
186,060 |
| Extra Outlets |
80,026 |
| % of Penetration |
59.89% |
| Promotional Installs |
1,439 |
| Marion Upgrade |
50,405 |
| Marion Non-Upgrade |
63,165 |
Prior Marion Upgrade # was reported for Marion County instead of Marion Franchise area.
Operator's Incoming Calls Report - June 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
89,125 |
484,635 |
| Total Calls Handled |
84,173 |
464,919 |
| # of Calls Answered in 30 Seconds or Less |
61,608 |
389,556 |
| % of Calls Answered in 30 Seconds or Less |
69.13% |
80.38% |
| # of Calls Abandoned after 30 Seconds |
4,952 |
17,600 |
| % of Calls Abandoned after 30 Seconds |
5.56% |
3.63% |
| Average Answer Time |
|
|
| Busy Rate |
0.99% |
0.33% |
| Total Hours Staffed |
720 |
4,344 |
Service Interruption Report - June 1997
| |
Month |
Year-To-Date |
| Total # of Outages |
134 |
882 |
| # of Planned Outages |
15 |
87 |
| % of Planned Outages |
11% |
10% |
| # of Unplanned Outages |
119 |
795 |
| % of Unplanned Outages |
89% |
90% |
| # of Subscribers Out |
25,570 |
175,066 |
| Total Subscriber Outage Hours |
9,823 |
74,113 |
| Total System Hours |
91,323,024 |
537,1000,392 |
| Reliability |
99.99% |
99.99% |
Service Call Report - June 1997
| |
Month |
Year-To-Date |
| Total Service Calls Received |
4204 |
27,786 |
| Total Service Calls Scheduled |
4204 |
27,786 |
| Total Service Calls Completed |
3,593 |
23,984 |
| Within 24 Hours |
1,367 |
8,464 |
| % Within 24 Hours |
38% |
35.3% |
| Within 36 Hours |
2227 |
13,484 |
| % Within 36 Hours |
62% |
56.2% |
| After 36 Hours |
1,366* |
10,500 |
| % After 36 Hours |
38% |
43.8% |
| % of Subscriber Service Calls |
2.9% |
3.3% |
*871 Calls were scheduled later than 36 hours due to customer request
Installation Report - June 1997
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
4478 |
23,493 |
| Total Installs Completed |
4075 |
21,090 |
| # Within 7 Days |
3048 |
17,264 |
| # After 7 Days |
1,027* |
3,826 |
| % Within 7 Days |
74.80% |
81.86% |
*538 Installs were scheduled after 7 days due to customer request
Construction Report - June 1997
|
# |
Construction Location |
Underground |
Above Ground |
Type |
| 1 |
Bayswater at Eagle Creek, 3 |
0.84 |
|
NS |
| 2 |
Southern Trails, 1 |
1.05 |
|
NS |
| 3 |
Bradford Trace |
0.58 |
0.41 |
NS |
| 4 |
Whittaker Farms |
0.52 |
|
NS |
| 5 |
Woods Edge, 2 |
0.58 |
|
NS |
| 6 |
Oxbow at Shore Acres |
0.25 |
|
NS |
| 7 |
Commonwealth Motel |
0.30 |
|
MDU |
| 8 |
Eagle Springs |
0.49 |
|
NS |
| 9 |
Killarney Farms 4A |
0.63 |
|
NS |
| 10 |
Thompson Meadows, 2 |
0.30 |
|
NS |
| 11 |
Thompson Meadows, 3 |
0.34 |
|
NS |
| 12 |
Southport Green, 1 |
0.98 |
|
NS |
| 13 |
Oakridge Manor M.H.P. |
1.31 |
0.01 |
NS |
| 14 |
Fairway Woods |
0.68 |
|
NS |
| 15 |
Green Park Terrace, NCR |
0.08 |
|
MDU |
| 16 |
Timer lakes |
0.70 |
|
NS |
| 17 |
Westmont Park |
0.31 |
|
NS |
| 18 |
White Lick Condos |
0.20 |
|
CON |
| 19 |
Forum at the Crossing |
0.00 |
|
MDU |
| 20 |
Bayswater at Eagle Creek/#3 |
0.84 |
|
NS |
| 21 |
Meadow Bend |
0.86 |
0.06 |
NS |
| 22 |
Emerson Woods |
0.47 |
|
NS |
| 23 |
Southern Trails, Section 1 |
1.05 |
|
NS |
| 24 |
Bradford Trace, Section 1 |
0.58 |
0.41 |
NS |
| 25 |
Whittaker Farms |
0.52 |
|
NS |
| 26 |
Woods Edge, Section 2 |
0.58 |
|
NS |
| 27 |
Oxbow at Shore Acres |
0.25 |
|
NS |
| 28 |
Eagle Springs |
0.49 |
|
NS |
| 29 |
Killarney Hills, Section 4A |
0.53 |
|
NS |
| 30 |
Thompson Meadows, #2 |
0.30 |
|
NS |
| 31 |
Thompson Meadows, #3 |
0.34 |
|
NS |
| 32 |
Southport Green, Section 1 |
0.98 |
|
NS |
| 33 |
Oakridge Manor M.H.P. |
1.31 |
0.01 |
NS |
| 34 |
Fairway Woods |
0.68 |
|
NS |
| 35 |
Green Park Terrace, NCR |
0.08 |
|
BUS |
| 36 |
Killarney Hills, Section 4A |
0.10 |
|
NS |
| 37 |
Timber Lakes |
0.70 |
|
NS |
| 38 |
Forum at the Crossing |
0.00 |
|
NH |
| 39 |
Westmont Park |
0.31 |
|
NS |
|
Dwelling Codes |
| NS - New Subdivision |
| MDU - Multi Dwelling Unit |
| CON - Condominiums |
| U/G - Underground |
| A - Above Ground |
|
Summary of Community Interest Hours - June 1997
Local Community Interest Programming, Channel 13
| Week of: |
1st Run |
2nd Run |
Total |
| 5/26/97 - 6/1/97 |
16 |
16 |
32 |
| 6/2/97 - 6/8/97 |
20 |
18 |
38 |
| 6/9/97 - 6/15/97 |
18.5 |
16.5 |
35 |
| 6/16/97 - 6/22/97 |
15 |
15 |
30 |
| 6/23/97 - 6/29/97 |
15.5 |
15.5 |
31 |
| Subtotal |
85 |
81 |
166 |
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 5/26/97 - 6/1/97 |
1 |
0 |
1 |
| 6/2/97 - 6/8/97 |
0 |
0 |
0 |
| 6/9/97 - 6/15/97 |
1 |
0 |
1 |
| 6/16/97 - 6/22/97 |
0 |
0 |
0 |
| 6/23/97 - 6/29/97 |
1 |
0 |
1 |
| Subtotal |
3 |
0 |
3 |
| |
|
|
|
| Grand Total |
88 |
81 |
169 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract. | |
Community Involvement Report
The following lists Comcast's donations, contributions and sponsorships for the months of May and June.
-
Comcast and Nickelodeon co-hosted a Game lab for children on May 17 at Monument Circle. The event was a part of Indy 500 Festival activities.
-
Comcast was a "hole sponsor" at the Mayor Wiley Golf Outing on May 21 in Beech Grove.
-
Comcast contributed cash to the William's Creek/Meridian Hills Cops and Kids Picnic on June 7th. Five Comcast employees volunteered to inflate over 500 helium balloons and distribute them to the kids.
-
Comcast sponsored the Chamber of Commerce Local Government Reception at the IMAX Theatre.
-
As a result of their sponsorship of the Indianapolis Urban League, Comcast was given a table at the Urban League's annual Ebony and Ivory Gala on June 13.
-
Comcast paid for six people to play in the Indiana Cable Television Association Golf Outing on June 19 in Ft. Wayne.
-
Comcast donated cash to the Indianapolis Police Department K-9 Association to help them build a new kennel.
-
Comcast purchased five tickets to the inaugural "Three Cheers for Education" benefit on June 17th. Proceeds were donated to the Indianapolis Public Schools, Martin University and Black Expo.
Public Access Report
- Effective October 1, 1996, Comcast is no longer obligated to carry public access programming per the new franchise agreement. Comcast has nevertheless, continued to carry public access programming on Channel 13, as part of their commitment to local community interest programming. Soon, the obligation to carry a channel that requires local educational and public safety programming will replace the programming carried on Channel 13. This should take place around the third week of August or early September.
-
Comcast will move public access programming over to Channel 50, which can only be seen in the upgraded areas. Public access carriage will be subject to limitations on Channel 50 that Comcast incurs due to leased access commitments.
-
Comcast fulfills the rest of its community interest programming commitments (as per the franchise agreement) by carrying WAV53 of Indianapolis. WAV53 is carried in the rebuilt areas on cable channel 99 and in the non-rebuilt areas on cable channel 38
Public Service Announcements
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