Comcast Report
Subscriber Totals - December 1997
| DEC 1997 |
Limited |
Full Basic |
Total |
| Beginning Subs |
688 |
111,457 |
101,175 |
| Disconnects |
0 |
2689 |
3443 |
| Downgrades |
0 |
57 |
4206 |
| Upgrades |
0 |
0 |
2393 |
| New |
0 |
1064 |
1431 |
| Reconnect/Restart |
66 |
2553 |
3362 |
| Ending Subs |
754 |
112,328 |
100,712 |
| Bulk Accounts |
0 |
1726 |
2162 |
| Ending Total Including Bulk |
754 |
114,054 |
102,874 |
| Homes Passed |
188,721 |
| Extra Outlets |
84,878 |
| % of Penetration |
59.52 |
| Promotional Installs |
1651 |
| Marion Upgrade |
64,244 |
| Marion Non-Upgrade |
50,564 |
Operator's Incoming Calls Report - December 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
65,972 |
891,586 |
| Total Calls Handled |
64,979 |
846,854 |
| # of Calls Answered in 30 Seconds or Less |
58,927 |
682,833 |
| % of Calls Answered in 30 Seconds or Less |
89.32% |
76.59% |
| # of Calls Abandoned after 30 Seconds |
993 |
39,833 |
| % of Calls Abandoned after 30 Seconds |
1.51% |
4.47% |
| Average Answer Time |
11 |
27.6 |
| Busy Rate |
0.16% |
0.54% |
| Total Hours Staffed |
744 |
8760 |
Service Interruption Report - December 1997
| Reporting Period 11/22/97- 12/21/97 |
Month |
Year-To-Date |
| Total # of Outages |
82 |
1735 |
| # of Planned Outages |
14 |
247 |
| % of Planned Outages |
17% |
14% |
| # of Unplanned Outages |
68 |
1488 |
| % of Unplanned Outages |
83% |
86% |
| # of Subscribers Out |
17,684 |
354,043 |
| Total Subscriber Outage Hours |
28,613 |
691,537 |
| Total System Hours |
82,118,880 |
987,643,536 |
| Reliability |
99.97% |
99.93% |
| Total Duration Hours |
137.28 |
3327.02 |
| Average Duration per Outage |
1.67 |
1.92 |
| Average Customers per Outage |
216 |
204 |
Service Call Report - December 1997
|
Reporting Period: 11/22/97 - 12/21/97 |
Month |
Year-To-Date |
| Total Service Calls Received |
2620 |
53,074 |
| Total Service Calls Scheduled |
2620 |
53,074 |
| Total Service Calls Completed |
2578 |
44,855 |
| Within 24 Hours |
1497 |
18,352 |
| % Within 24 Hours |
58.1 |
40.9 |
| Within 36 Hours |
1920 |
27,687 |
| % Within 36 Hours or by Customer Request After 36 Hours |
98.0 |
88.6 |
| After 36 Hours by Customer Request |
606 |
12,076 |
| % After 36 Hours by Customer Request |
23.5 |
26.9 |
| After 36 Hours, Not by Customer Request |
52 |
5090 |
| % After 36 Hours, Not by Customer Request |
2.0 |
11.3 |
| % of Subscriber Service Calls |
2.3 |
3.3 |
| There are no adjustments for weekends or holidays. |
| Subscribers (including bulk) |
114,054 |
1,353,027 |
Installations Report - December 1997
| Reporting Period: 11/22/97 - 12/21/97 |
Month |
Year-To-Date |
|
Total Installs Scheduled |
3697 |
47,074 |
|
Total Installs Completed |
3680 |
43,712 |
|
# Within 7 days |
3193 |
35,271 |
|
# After 7 days by Customer Request |
436 |
5185 |
|
# After 7 days, not by Customer Request |
51 |
3256 |
|
% Within 7 days or by Customer Request after 7 days |
98.61% |
92.55% |
Construction Report - December 1997
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Briarbrook Farms, Sect. 2 & 5 |
0.61 |
|
NS |
| 2 |
Meadowood M.H.P. |
0.98 |
0.25 |
NS |
| 3 |
Willowood |
0.97 |
|
NS |
| 4 |
Briastone Villas |
0.00 |
|
CON |
| 5 |
Crossfield, Sect. 1 |
1.23 |
0.25 |
NS |
| 6 |
Cooper Pointe, Sect. 5 & 6 |
1.89 |
0.66 |
NS |
| 7 |
Briar Creek M.H.P. |
1.52 |
|
NS |
| 8 |
Churchman Estates, Sect. 4 |
0.57 |
|
NS |
| 9 |
Oak Trace, Sect. 1 |
0.87 |
0.25 |
NS |
| 10 |
Patios @ Buffalo Creek |
0.13 |
|
CON |
| 11 |
Sycamore Springs, Sect. 1 & 2 |
0.78 |
0.47 |
NS |
| 12 |
Grassy Creek Apts. |
2.24 |
0.15 |
APT |
| 13 |
Horizons Apts. |
1.39 |
0.24 |
APT |
| 14 |
Beechmill Farms |
1.21 |
0.53 |
APT |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 12/1/97 - 12/7/97 |
3.5 |
2.5 |
6 |
| 12/8/97 - 12/14/97 |
5 |
3.5 |
8.5 |
| 12/15/97 - 12/21/97 |
8 |
2.5 |
10.5 |
| 12/22/97 - 12/28/97 |
6 |
2 |
8 |
| Subtotal |
22.5 |
10.5 |
33 |
| |
|
|
|
| Grand Total |
22.5 |
10.5 |
33 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Community Events and Sponsorships
December 1997
-
Comcast produced and aired PSAs featuring Governor O'Bannon, Senator Lugar, Senator Coats, Congressman Burton, and Congresswoman Carson extending holiday greetings to viewers. The tapes were made available to cable operators throughout Indiana via the Indiana Cable Telecommunications Association (ICTA).
-
Comcast's Community Relations Manager attended a workshop to learn how to give a presentation in Critical Viewing skills. The presentation is geared toward PTAs and religious groups, and teaches parents how to watch television with their children.
Public Service Announcement Schedule
Local
-
Washington Township Schools "Winters"
-
1997 Christamore Tree
-
Big Sisters "Recruitment"
-
United Way "Change"
-
United Way "Give"
-
Governor's Council "Everywhere"
-
Holiday Greeting "O'Bannon"
-
Holiday Greeting "Carson"
-
Holiday Greeting "Burton"
-
Holiday Greeting "Coats"
-
Holiday Greeting "Lugar"
-
Children's Guardian Home "Arie"
National
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