Comcast Report
Subscriber Totals - May 1997
| |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
510 |
111,620 |
104,416 |
| Disconnects |
1 |
2547 |
3396 |
| Downgrades |
0 |
4 |
5563 |
| Upgrades |
0 |
0 |
4958 |
| New |
0 |
476 |
618 |
| Reconnect/Restart |
0 |
2644 |
3316 |
| Ending Subscribers |
509 |
112,189 |
104,349 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Ending Total (including Bulk) |
509 |
113,822 |
105,422 |
| Homes Passed |
185,558 |
| Extra Outlets |
79797 |
| % of Penetration |
60.46% |
| Promotional Installs |
792 |
| Marion Upgrade |
68,174 |
| Marion Non-Upgrade |
46,157 |
Operator's Incoming Calls Report - May 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
78,009 |
395,510 |
| Total Calls Handled |
75,422 |
380,746 |
| # of Calls Answered In 30 Seconds or less |
64,192 |
327,948 |
| % of Calls Answered In 30 Seconds or less |
82.29% |
82.92% |
| # of Calls Abandoned After 30 Seconds |
2587 |
12,648 |
| % of Calls Abandoned After 30 Seconds |
3.32% |
3.20% |
| Busy Rate |
0.05% |
0.19% |
| Total Hours Staffed |
744 |
3624 |
Service Interruption Report - May 1997
|
Outages |
Month |
Year-To-Date |
| Total # of Outages |
160 |
748 |
| # of Planned Outages |
23 |
72 |
| % of Planned Outages |
14% |
10% |
| # of Unplanned Outages |
137 |
676 |
| % of Unplanned Outages |
86% |
90% |
| # of Subscriber Out |
59,129 |
149,496 |
| Total Subscriber Outage Hours |
15,155 |
64,290 |
| Total System Customer Hours |
91,683,120 |
445,777,368 |
| Reliability % |
99.98% |
99.99% |
Service Call Report - May 1997
| |
Month |
Year-To-Date |
| Total Service Calls Received |
4583 |
23,582 |
| Total Service Calls Scheduled |
4583 |
23,582 |
| Total Service Calls Completed |
3642 |
20,391 |
| Within 24 Hours |
1531 |
7097 |
| % Within 24 Hours |
42.0% |
34.8% |
| Within 36 Hours |
2485 |
11,257 |
| % Within 36 Hours |
68.2% |
55.2% |
| After 36 Hours |
1157* |
9134 |
| % After 36 Hours |
31.8% |
44.8% |
| % of Subscriber Service Calls |
3.0% |
3.3% |
| *704 Calls Were Scheduled Later than 36 Hours due to Customer Request. |
Installation Report - May 1997
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
4157 |
19015 |
| Total Installs Completed |
3768 |
17015 |
| # Within 7 Days |
2922 |
14216 |
| # After 7 Days |
846* |
2799 |
| % Within 7 Days |
77.55 |
83.55 |
| *432 Installs Were Scheduled After 7 Days due to Customer Request. |
Construction Report - May 1997
| # |
Construction Location |
Underground |
Dwelling |
| 1 |
Shannon Lakes, Sect. 3 |
0.99 |
NS |
| 2 |
Cedar Springs, Sect. 3 |
0.60 |
NS |
| 3 |
Villages of Eagles Landing |
0.19 |
NS |
| 4 |
Hidden Creek |
0.05 |
CON |
| 5 |
Shelbourne Green, Sect. 7 |
0.69 |
NS |
| 6 |
Spring Creek |
0.83 |
NS |
| 7 |
Woods Edge |
0.68 |
NS |
| 8 |
Pheasant Run, Sect. 8 |
0.67 |
NS |
| 9 |
Seerley Creek, Sect. 2 |
0.75 |
NS |
| 10 |
Valley Creek, Sect. 4 |
0.43 |
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Summary of Community Interest Hours - May 1997
Local Community Interest Programming, Channel 13
| Week of: |
1st Run |
2nd Run |
Total |
| 4/28/97 - 5/4/97 |
19.5 |
17.5 |
37 |
| 5/5/97 - 5/11/97 |
19.5 |
17.5 |
37 |
| 5/12/97 - 5/18/97 |
18.5 |
16.5 |
35 |
| 5/19/97 - 5/25/97 |
17.5 |
17.5 |
35 |
| Subtotal |
75 |
69 |
144 |
Local Community Interest Programming, Channel 50
| Week of: |
1st Run |
2nd Run |
Total |
| 4/28/97 - 5/4/97 |
1 |
0 |
1 |
| 5/5/97 - 5/11/97 |
1 |
0 |
1 |
| 5/12/97 - 5/18/97 |
1 |
0 |
1 |
| 5/19/97 - 5/25/97 |
1 |
0 |
1 |
| Subtotal |
4 |
0 |
4 |
| |
|
|
|
| Grand Total |
79 |
69 |
148 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Public Service Announcements
Local
-
Indiana Recycle Coalition "Jim Harbaugh"
-
Central Indiana Regional Blood Center
-
Child Abuse "Indianapolis Colts," "Ice," "Twisters"
-
Crossroads Rehabilitation Center
-
Indiana Workforce Development
-
Call B-4 You Dig
-
March of Dimes WalkAmerica
-
Muscular Dystrophy Association "K-9 Walk"
-
Nature Conservatory "Listen"
-
Teen Link
National
-
U.S. Air Force "Star Trek"
-
Ad Council "Drunk Driving"
-
Ad Council "In America"
-
American Lung Association "Morton Downey Jr."
-
Guide Dog Foundation
-
F.A.C.E. "The Price is Right"
-
UNCF "Good Job"
-
Lutheran Council "Role Model"
-
Boystown "Teen Suicide"
-
Special Olympics
-
Big Sisters "Volunteers"
-
Voice Doctor
-
Red Cross
-
Ad Council "Hunger"
-
Ad Council "Get Off..."
-
COTA "Wings"
-
Ad Council "Algebra" |
