Comcast Report
Subscriber Totals - March 1997
| |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
109,726 |
103,975 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
111,359 |
105,048 |
| Disconnects |
0 |
2366 |
3180 |
| Downgrades |
0 |
0 |
6035 |
| Upgrades |
0 |
0 |
4687 |
| New |
0 |
566 |
996 |
| Reconnect |
|
3400 |
5270 |
| Ending Subscribers |
307 |
112,959 |
106,786 |
| Homes Passed |
184,902 |
| Extra Outlets |
78,502 |
| % of Penetration |
61.09% |
| Promotional Installs |
918 |
| Promotional Installs = VIP View Installs W/Out 101 Promo Code |
Operator's Incoming Calls Report - March 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
84,015 |
240,886 |
| Total Calls Handled |
80,031 |
230,825 |
| # of Calls Answered After 30 Seconds |
65,547 |
197,782 |
| % of Calls Answered After 30 Seconds |
78.02% |
82.11% |
| # of Calls Abandoned After 30 Seconds |
3984 |
10,061 |
| % of Calls Abandoned After 30 Seconds |
4.74% |
4.18% |
| Average Answer Time (Seconds) |
|
|
| Busy Rate |
0.21 |
0.25 |
| Total Hours Staffed |
744 |
2160 |
Service Interruption Report - March 1997
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
141 |
456 |
| # of Planned Outages |
31 |
49 |
| % of Planned Outages |
22% |
11% |
| # of Unplanned Outages |
110 |
407 |
| % of Unplanned Outages |
78% |
89% |
| # of Subscribers Out |
22,110 |
60,763 |
| Total Subscriber Outage Hours |
5827 |
36,672 |
| Total System Customer Hours |
82,021,632 |
262,583,064 |
| Reliability % |
99.99% |
99.99% |
Service Call Report - March 1997
| |
Monthly |
Year-To-Date |
| Total Service Calls Received |
4215 |
14,845 |
| Total Service Calls Scheduled |
4215 |
14,845 |
| Total Service Calls Completed |
3722 |
13,341 |
| Within 24 Hours |
1543 |
4255 |
| % Within 24 Hours |
41.5% |
31.9% |
| Within 36 Hours |
2316 |
6684 |
| % Within 36 Hours |
62.2% |
50.1% |
| After 36 Hours |
1406* |
6657 |
| % After 36 Hours |
37.8% |
49.9% |
| % of Subscriber Service Calls |
3.0% |
3.7% |
| *1081 Calls Were Scheduled Later Than 36 Hours Due to Customer Request |
Installation Report - March 1997
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
3726 |
10,749 |
| Total Installs Completed |
3324 |
8478 |
| # Within 7 Days |
2889 |
8385 |
| # After 7 Days |
435* |
1093 |
| % Within 7 Days |
86.91% |
88.47% |
| *225 Installs Were Scheduled After After 7 Days Due to Customer Request |
Construction Report - March 1997
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Westmont Park |
0.55 |
|
NS |
| 2 |
Willow Lakes, 1 |
2.70 |
|
NS |
| 3 |
Carrington Park |
0.20 |
|
NS |
| 4 |
Nora Pines Apts. |
0.85 |
0.04 |
APT |
| 5 |
Deer Ridge |
0.11 |
|
NS |
| 6 |
Karrington @ Fall Creek |
0.23 |
|
APT |
| 7 |
Crooked Creek Village East, Sect. 2 |
0.15 |
|
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Summary of Community Interest Hours (2/24/97 - 3/30/97)
Due to the closing of the Public Access Facility at the end of 1996, the facility was not used and no training was given.
Local Community Interest Programming Channel 13
| |
1st Run |
2nd Run |
Total |
| 2/24/97 - 3/2/97 |
16.5 hours |
16.5 hours |
33 hours |
| 3/2/97 - 3/9/97 |
16.5 hours |
16.5 hours |
33 hours |
| 3/10/97 - 3/16/97 |
17.5 hours |
17.5 hours |
35 hours |
| 3/17/97 - 3/23/97 |
18.5 hours |
18.5 hours |
37 hours |
| 3/24/97 - 3/30/97 |
18 hours |
18 hours |
36 hours |
| Subtotal |
87 hours |
87 hours |
174 hours |
Local Community Interest Programming Channel 50
| |
1st Run |
2nd Run |
Total |
| 2/24/97 - 3/2/97 |
1 hour |
0 |
1 hour |
| 3/2/97 - 3/9/97 |
1 hour |
0 |
1 hour |
| 3/10/97 - 3/16/97 |
1 hour |
0 |
1 hour |
| 3/17/97 - 3/23/97 |
1 hour |
0 |
1 hour |
| 3/24/97 - 3/30/97 |
1 hour |
0 |
1 hour |
| Subtotal |
5 hours |
0 |
5 hours |
| Grand Total |
92 hours |
87 hours |
179 hours |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis, and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified in the contract.
Public Service Announcements
March 1997
Local
-
Indiana Children's Trust Fund "License Plate"
-
Central Indiana Regional Blood Center
-
Crossroads Rehabilitation Center
-
Kilmer Academy "IPS 69"
-
Jr. Achievement "20 Kids"
-
PCA Careline
-
Nature Conservatory "Listen"
-
Youthworks
-
Teen Link
-
Big Sisters "Volunteers"
-
Washington Township Schools
National
-
Ad Council "Fire Prevention-Seemore Smoke"
-
Ad Council "Math is a Four Letter Word"
-
US Air Force "Star Trek"
-
Ad Council "Drunk Driving-Delair"
-
Lutheran Council "Role Model"
-
Ad Council "In America"
-
Ad Council "EDF"
-
IRS "Pencils"
-
Marines "Transformation"
-
FACE "The Price is Right"
-
COTA "Wings"
-
US Dept of Agricultural "Soil Conservation-Harmony"
-
Boystown "Teen Suicide"
-
American Lung Association "Morton Downey Jr."
-
Red Cross "Help Can't Wait"
-
Shriner's "Passing the Fez"
-
Special Olympics
-
Red Cross |
