Comcast Report
Subscriber Totals - July 1997
| |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
514 |
111,423 |
103,754 |
| Disconnects |
0 |
4251 |
5753 |
| Downgrades |
0 |
11 |
3576 |
| Upgrades |
0 |
0 |
2695 |
| New |
0 |
538 |
910 |
| Reconnect/Restart |
16 |
2880 |
3612 |
| Ending Subscribers |
530 |
110,579 |
101,642 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Ending Total including Bulk |
530 |
112,212 |
102,715 |
| Homes Passed |
186,498 |
| Extra Outlets |
80,320 |
| % of Penetration |
59.29% |
| Promotional Installs |
1027 |
| Marion Upgrade |
50,789 |
| Marion Non-Upgrade |
61,953 |
| *Prior Marion Upgrade # was reported for Marion County instead of Marion Franchise area. |
Operator's Incoming Calls Report - July 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
90,786 |
575,421 |
| Total Calls Handled |
83,938 |
548,857 |
| # of Calls Answered After 30 Seconds |
62,213 |
451,769 |
| % of Calls Answered After 30 Seconds |
68.53% |
78.51% |
| # of Calls Abandoned After 30 Seconds |
6848 |
24,448 |
| % of Calls Abandoned After 30 Seconds |
7.54% |
4.25% |
| Average Answer Time (Seconds) |
|
|
| Busy Rate |
1.28% |
0.47% |
| Total Hours Staffed |
744 |
5088 |
Service Interruption Report - July 1997
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
145 |
1027 |
| # of Planned Outages |
22 |
109 |
| % of Planned Outages |
15% |
11% |
| # of Unplanned Outages |
123 |
918 |
| % of Unplanned Outages |
85% |
89% |
| # of Subscribers Out |
30,508 |
205,574 |
| Total Subscriber Outage Hours |
12,319 |
86,432 |
| Total System Customer Hours |
87,852,960 |
624,953,352 |
| Reliability % |
99.99% |
99.99% |
Service Call Report - July 1997
| |
Monthly |
Year-To-Date |
| Total Service Calls Received |
4360 |
32,146 |
| Total Service Calls Scheduled |
4360 |
32,146 |
| Total Service Calls Completed |
3461 |
27,445 |
| Within 24 Hours |
1634 |
10,098 |
| % Within 24 Hours |
47.2% |
36.8% |
| Within 36 Hours |
2514 |
15,998 |
| % Within 36 Hours |
72.6% |
58.3% |
| After 36 Hours |
945* |
11,445 |
| % After 36 Hours |
27.3% |
41.7% |
| % of Subscriber Service Calls |
2.8% |
3.2% |
| *542 Calls were scheduled later than 36 hours due to customer request. |
Installation Report - July 1997
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
3641 |
27,134 |
| Total Installs Completed |
3411 |
24,501 |
| # Within 7 Days |
2615 |
19,879 |
| # After 7 Days |
796* |
4622 |
| % Within 7 Days |
76.66% |
81.14% |
| *409 Installs Were Scheduled After After 7 Days Due to Customer Request |
Construction Report - February 1997
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Coppermill @ The Park |
0.58 |
|
NS |
| 2 |
Longwood Glenn, Sect. 2 |
0.99 |
|
NS |
| 3 |
New Augusta Woods, Sect. 2A |
1.31 |
|
NS |
| 4 |
Melbourne Place |
0.15 |
|
NS |
| 5 |
Carrington Village, Sect. 2 |
1.83 |
|
NS |
| 6 |
Liberty Oaks |
0.91 |
|
NS |
| 7 |
Turnberry @ Country Club Place |
0.53 |
|
NS |
| 8 |
Heathery @ Country Club Place |
1.05 |
|
NS |
| 9 |
Eagles Landing, Sect. 3 |
0.78 |
|
NS |
| 10 |
Bretton Woods |
0.41 |
|
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Donations, Contributions, and Sponsorships
July 1997
-
Comcast purchased a table at the Indiana Black Expo Corporate Luncheon on July 17, 1997.
-
In conjunction with Black Entertainment Television, Comcast hosted a booth at the Indiana Black Expo on July 19, 1997.
-
Comcast sponsored a foursome of community leaders at the Lawrence Mayor Tom Schneider Annual Golf Tournament on July 22, 1997.
-
Comcast was a Silver Level sponsor for the March of Dimes Sports Awards Dinner on July 29, 1997.
-
Cartoon Network and Comcast partnered for a promotional event on July 31 at Greenwood Mall. Dressed as various cartoon characters, Comcast employees posed for pictures with children, with Cartoon Network Winston Cup stock car serving as the backdrop. Pictures were given to nearly 300 children at no charge.
-
Comcast donated $10,000 to the White River State Park Commission to help fund the construction of Victory Field. Comcast pledged $50,000 total last year to be paid in five annual installments.
-
Comcast made a cash donation to the Center for Leadership Development, Inc., a local organization which fosters the development of minority youth in Central Indiana.
Public Service Announcements
February 1997
Local
-
Indiana Recycle Coalition "Jim Harbaugh"
-
Central Indiana Regional Blood Center
-
Child Abuse "Indianapolis Colts", "Ice," "Twisters"
-
Children's Guardian Home "Arie Luyendyk"
-
Minority Health Coalition
-
Circle Fest "Monumental Mix CD"
National
-
US Air Force "Star Trek"
-
National Guard "Snow Rescue"
-
Ad Council "Forest Fire Prevention-Otter"
-
Ad Council "Forest Fire Prevention-On the Fire Line"
-
American Academy of Dermatology "Sunset/Rapids"
-
Communities in Schools "Hands Need Hands"
-
Marines "Cap to Cover"
-
National Institute on Aging "Madame Eterno"
-
Special Olympics "Around Here" |
