Comcast Report
Subscriber Totals - January 1997
| |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
110,734 |
105,092 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
112,367 |
106,165 |
| Disconnects |
0 |
2924 |
2680 |
| Downgrades |
0 |
1441 |
3178 |
| Upgrades |
0 |
1668 |
2436 |
| New |
0 |
502 |
558 |
| Reconnect |
|
2204 |
2653 |
| Ending Subscribers |
307 |
112,376 |
105,954 |
| Homes Passed |
184,436 |
| Extra Outlets |
77,446 |
| % of Penetration |
60.93% |
| Promotional Installs |
812 |
Operator's Incoming Calls Report - January 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
82,015 |
82,015 |
| Total Calls Handled |
79,030 |
79,030 |
| # of Calls Answered After 30 Seconds |
71,260 |
71,260 |
| % of Calls Answered After 30 Seconds |
90.17% |
90.17% |
| # of Calls Abandoned After 30 Seconds |
2985 |
2985 |
| % of Calls Abandoned After 30 Seconds |
3.64% |
3.64% |
| Average Answer Time (Seconds) |
|
|
| Busy Rate |
0.47% |
0.47% |
| Total Hours Staffed |
744 |
744 |
Service Interruption Report - January 1997
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
185 |
185 |
| # of Planned Outages |
0 |
0 |
| % of Planned Outages |
0% |
0% |
| # of Unplanned Outages |
185 |
185 |
| % of Unplanned Outages |
100% |
100% |
| # of Subscribers Out |
24261 |
24261 |
| Total Subscriber Outage Hours |
17618 |
17618 |
| Total System Customer Hours |
90307464 |
90307464 |
| Reliability % |
99.98% |
99.98% |
Service Call Report - January 1997
| |
Monthly |
Year-To-Date |
| Total Service Calls Received |
5408 |
5408 |
| Total Service Calls Scheduled |
5408 |
5408 |
| Total Service Calls Completed |
4309 |
4309 |
| Within 24 Hours |
912 |
912 |
| % Within 24 Hours |
21.2% |
21.2% |
| Within 36 Hours |
1661 |
1661 |
| % Within 36 Hours |
38.5% |
38.5% |
| After 36 Hours |
2648* |
2648 |
| 61.5 |
61.5% |
54.6% |
| 3.5 |
3.5% |
4.0% |
| *2125 Calls Were Scheduled Later Than 36 Hours Due to Customer Request |
Installation Report - January 1997
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
3438 |
3438 |
| Total Installs Completed |
2833 |
2833 |
| # Within 7 Days |
2612 |
2612 |
| # After 7 Days |
221 |
221 |
| % Within 7 Days |
92.20% |
92.20% |
Construction Report - January 1997
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Carrington Village, Sect. 1 |
0.42 |
0.00 |
NS |
| 2 |
Carrington Pointe |
0.51 |
0.00 |
NS |
| 3 |
Carrington Park |
0.47 |
0.00 |
NS |
| 4 |
Heritage Park |
0.66 |
0.00 |
NS |
| 5 |
Spruce Knoll |
0.03 |
0.00 |
CON |
| 6 |
Village @ Drakes Landing, 2 |
0.60 |
0.00 |
NS |
| 7 |
Bel Moore, Sect. 3 |
1.09 |
|
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Public Service Announcements
January 1997
Local
-
Indiana Children's Trust Fund "License Plate"
-
Central Indiana Regional Blood Center
-
Crossroads Rehabilitation Center
-
Kilmer Academy "IPS 69"
-
Jr. Achievement "20 Kids"
-
PCA Careline
-
Nature Conservatory "Listen"
-
Youthworks
-
Teen Link
National
-
Ad Council "Fire Prevention-Seemore Smoke"
-
Ad Council "Math is a Four Letter Word"
-
US Air Force "Star Trek"
-
Ad Council "Drunk Driving-Delair"
-
Lutheran Council "Role Model"
-
Ad Council "In America"
-
Ad Council "EDF"
-
IRS "Pencils"
-
Marines "Transformation"
-
Martin Luther King Jr. "Yoko Ono"
-
MLKJR "Tony Bennett"
-
MLKJR "Lauren Hutton"
-
MLKJR "Edward James Olmos"
-
MLKJR "George Foreman"
-
US Dept of Agricultural "Soil Conservation-Harmony"
-
Boystown "Teen Suicide"
-
American Lung Association "Morton Downey Jr."
-
Red Cross "Help Can't Wait"
-
Shriner's "Passing the Fez"
-
Special Olympics |
