Comcast Report
Subscriber Totals - February 1997
| |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
*109,543 |
105,054 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
1633 |
105,954 |
| Disconnects |
0 |
2324 |
3790 |
| Downgrades |
0 |
2303 |
4290 |
| Upgrades |
0 |
2136 |
3399 |
| New |
0 |
725 |
326 |
| Reconnect |
|
1949 |
1825 |
| Ending Subscribers |
307 |
1816 |
103,423 |
| Homes Passed |
184,540 |
| Extra Outlets |
78,149 |
| % of Penetration |
0.98% |
| Promotional Installs |
1211 |
| *Note: January's Statement was Overstated by 1191 Units. |
Operator's Incoming Calls Report - February 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
74,856 |
156,871 |
| Total Calls Handled |
71,764 |
150,794 |
| # of Calls Answered After 30 Seconds |
60,975 |
132,235 |
| % of Calls Answered After 30 Seconds |
81.46% |
84.29% |
| # of Calls Abandoned After 30 Seconds |
3092 |
6077 |
| % of Calls Abandoned After 30 Seconds |
4.13% |
3.87% |
| Average Answer Time (Seconds) |
|
|
| Busy Rate |
0.06% |
0.27% |
| Total Hours Staffed |
672 |
1416 |
Service Interruption Report - February 1997
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
130 |
315 |
| # of Planned Outages |
18 |
18 |
| % of Planned Outages |
14% |
6% |
| # of Unplanned Outages |
112 |
297 |
| % of Unplanned Outages |
86% |
94% |
| # of Subscribers Out |
14,392 |
38,653 |
| Total Subscriber Outage Hours |
13,227 |
30,845 |
| Total System Customer Hours |
90,523,968 |
180,831,432 |
| Reliability % |
99.99% |
99.98% |
Service Call Report - February 1997
| |
Monthly |
Year-To-Date |
| Total Service Calls Received |
5222 |
10,630 |
| Total Service Calls Scheduled |
5222 |
10,630 |
| Total Service Calls Completed |
5310 |
9619 |
| Within 24 Hours |
1800 |
2712 |
| % Within 24 Hours |
33.9% |
28.2% |
| Within 36 Hours |
2707 |
4368 |
| % Within 36 Hours |
51.0% |
45.4% |
| After 36 Hours |
2603* |
5251 |
| % After 36 Hours |
49.0% |
54.6% |
| % of Subscriber Service Calls |
4.4% |
4.0% |
| *1977 Calls Were Scheduled Later Than 36 Hours Due to Customer Request |
Installation Report - February 1997
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
3585 |
7023 |
| Total Installs Completed |
3321 |
6154 |
| # Within 7 Days |
2884 |
5496 |
| # After 7 Days |
437* |
658 |
| % Within 7 Days |
86.84% |
89.31% |
| *262 Installs Were Scheduled After After 7 Days Due to Customer Request |
Construction Report - February 1997
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Westmont Park |
0.23 |
0.00 |
NS |
| 2 |
Augusta Green |
1.42 |
0.00 |
NS |
| 3 |
Kensington Frams, Sect. 18 |
0.73 |
0.00 |
NS |
| 4 |
Shelborne Greene, Sect. 6 |
0.65 |
0.00 |
NS |
| 5 |
Timberline, 1 |
1.73 |
0.00 |
NS |
| 6 |
Oakhaven |
0.80 |
0.00 |
NS |
| 7 |
Creekside Woods, 5 |
0.37 |
0.00 |
NS |
| 8 |
Creekbend, 2 |
0.47 |
0.00 |
NS |
| 9 |
Teal Point, 1 |
0.45 |
0.00 |
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Public Service Announcements
February 1997
Local
-
Indiana Children's Trust Fund "License Plate"
-
Central Indiana Regional Blood Center
-
Crossroads Rehabilitation Center
-
Kilmer Academy "IPS 69"
-
Jr. Achievement "20 Kids"
-
PCA Careline
-
Nature Conservatory "Listen"
-
Youthworks
-
Teen Link
-
Big Sisters "Volunteers"
-
Washington Township Schools
National
-
Ad Council "Fire Prevention-Seemore Smoke"
-
Ad Council "Math is a Four Letter Word"
-
US Air Force "Star Trek"
-
Ad Council "Drunk Driving-Delair"
-
Lutheran Council "Role Model"
-
Ad Council "In America"
-
Ad Council "EDF"
-
IRS "Pencils"
-
Marines "Transformation"
-
Martin Luther King Jr. "Yoko Ono"
-
MLKJR "Tony Bennett"
-
MLKJR "Lauren Hutton"
-
MLKJR "Edward James Olmos"
-
MLKJR "George Foreman"
-
US Dept of Agricultural "Soil Conservation-Harmony"
-
Boystown "Teen Suicide"
-
American Lung Association "Morton Downey Jr."
-
Red Cross "Help Can't Wait"
-
Shriner's "Passing the Fez"
-
Special Olympics
-
Red Cross
-
Black History Month |
