Comcast Report
Subscriber Totals - August 1997
| |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
530 |
110,579 |
101,642 |
| Bulk Accounts |
0 |
4432 |
5630 |
| Total Beginning Subscribers |
0 |
20 |
3099 |
| Disconnects |
0 |
0 |
4157 |
| Downgrades |
0 |
644 |
626 |
| Upgrades |
29 |
3139 |
4571 |
| New |
559 |
109,910 |
102,267 |
| Reconnect |
0 |
1645 |
2023 |
| Ending Subscribers |
559 |
111,555 |
104,290 |
| Homes Passed |
186,830 |
| Extra Outlets |
81,067 |
| % of Penetration |
58.83% |
| Promotional Installs |
857 |
| Marion Upgrade |
52,714 |
| Marion Non-Upgrade |
59,400 |
Operator's Incoming Calls Report - August 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
89,302 |
664,723 |
| Total Calls Handled |
82,277 |
631,134 |
| # of Calls Answered In 30 Seconds or less |
60,759 |
512,528 |
| % of Calls Answered In 30 Seconds or less |
68.04% |
77.10% |
| # of Calls Abandoned After 30 Seconds |
7025 |
31,473 |
| % of Calls Abandoned After 30 Seconds |
7.87% |
4.73% |
| Average Answer Time (Seconds) |
30 |
|
| Busy Rate |
0.72% |
0.50% |
| Total Hours Staffed |
744 |
5832 |
Service Interruption Report - August 1997
|
Outages |
Month |
Year-To-Date |
| Total # of Outages |
215 |
1242 |
| # of Planned Outages |
52 |
161 |
| % of Planned Outages |
24% |
13% |
| # of Unplanned Outages |
163 |
1083 |
| % of Unplanned Outages |
76% |
87% |
| # of Subscriber Outages (service calls*) |
45,037 |
250,611 |
| Total Subscriber Outage Hours |
78,680 |
511,619 |
| Total System Customer Hours |
81,773,040 |
650,477,280 |
| Reliability % |
99.90% |
99.92% |
Service Call Report - August 1997
| |
Month |
Year-To-Date |
| Total Service Calls Received |
4704 |
36850 |
| Total Service Calls Scheduled |
4704 |
36850 |
| Total Service Calls Completed |
3677 |
31122 |
| Within 24 Hours |
1694 |
11792 |
| % Within 24 Hours |
46.1% |
37.9% |
| Within 36 Hours |
2674 |
18672 |
| % Within 36 Hours |
72.7% |
60.0% |
| After 36 Hours |
1003* |
12448 |
| % After 36 |
27.3% |
40.0% |
| % of Subscriber Service Calls |
3.0% |
3.2% |
| *569 Calls Were Scheduled Later than 36 Hours due to Customer Request. |
Installation Report - August 1997
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
4381 |
31515 |
| Total Installs Completed |
3871 |
28372 |
| # Within 7 Days |
3120 |
22999 |
| # After 7 Days by Customer Request |
751* |
5373 |
| % Within 7 Days or by Customer Request After 7 Days |
80.60 |
81.06 |
| *429 Installs Were Scheduled After 7 Days due to Customer Request. |
Construction Report - August 1997
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
The Moorings, Sect. 8 |
0.62 |
|
NS |
| 2 |
Crystal Pointe, Sect. 2A |
0.43 |
|
NS |
| 3 |
Bayswater @ Eagle Creek, Sect. 4 |
0.81 |
|
NS |
| 4 |
Timberline, Sect. 2 |
0.53 |
|
NS |
| 5 |
Carrington Village, Sect. 2 |
0.36 |
|
NS |
| 6 |
Kittering @ Country Club Place, 3 |
0.60 |
|
NS |
| 7 |
Windham Hall @ Wellington |
0.07 |
|
APT |
| 8 |
Watson Farms, Sect. 5 |
0.42 |
|
NS |
| 9 |
Guion Creek Woods |
0.77 |
0.05 |
CON |
| 10 |
Normandy Farms, 10 |
0.27 |
|
NS |
| 11 |
Kensington Farms, Sect. 20 |
0.45 |
|
NS |
| 12 |
Karrington @ Willow Lake |
0.11 |
|
APT |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Summary of Community Interest Hours - August 1997
Local Community Interest Programming, Channel 13
|
Week of: |
1st Run |
2nd Run |
Total |
| 7/28/97 - 8/3/97 |
15 |
15 |
30 |
| 8/4/97 - 8/10/97 |
16 |
16 |
32 |
| 8/11/97 - 8/14/97 |
11.5 |
11.5 |
23 |
|
Subtotal |
65 |
42.5 |
85 |
Local Community Interest Programming, Channel 50
|
Week of: |
1st Run |
2nd Run |
Total |
| 7/28/97 - 8/3/97 |
1 |
0 |
1 |
| 8/4/97 - 8/10/97 |
1 |
0 |
1 |
| 8/11/97 - 8/17/97 |
2 |
0 |
2 |
| 8/18/97 - 8/24/97 |
2 |
0 |
2 |
| 8/25/97 - 8/31/97 |
2 |
0 |
2 |
| Subtotal |
8 |
0 |
8 |
| |
|
|
|
| Grand Total |
73 |
42.5 |
115.5 |
All programs on both channels are submitted by independent producers, are programmed on a weekly basis and are distinguished by tape numbers. Programming on Local Community Interest Programming Channel 50 are mostly paid programs and do not receive additional runs unless specified by contract.
Community Events & Sponsorships
-
On August 6, Comcast provided volunteers to assist QVC with their "50 in 50" promotional tour. The network's broadcast of a live show from Veteran's Memorial Plaza in downtown Indianapolis was attended by more than 500 people.
-
Comcast was a corporate sponsor of Martin University's 20th Anniversary Gala on August 14. Comcast also produced and aired a PSA for the University.
-
As part of the Great Lakes Cable Expo at the Convention Center, Comcast and Time Warner co-hosted a Cable in the Classroom workshop. It was attended by approximately 30 teachers, administrators and media specialists from throughout Marion County.
-
In cooperation with MSNBC, Comcast hosted a booth at the annual Labor Day Sky Concert and Festival. Volunteers gave balloons to kids and registered adults for a chance to win free Pay-Per-View movies and other prizes.
Public Service Announcements
Local
-
Martin University "20th Anniversary"
-
Indiana Department of Education "ISTEP"
-
United Way "Day of Caring"
-
3 on 3 Jam
-
Overeaters Anonymous
-
Children's Guardian Home "AIRE"
National
-
National Guard/Reserve "Snow Route"
-
Forest Fire Prevention "Otter"
-
American Academy of Dermatology
-
Communities in School
-
Marine's "Cap to Fit"
-
National Institute on Aging "Madam"
-
Special Olympics
-
Education Excellence |
