Comcast Report
Subscriber Totals - April 1997
| |
Limited |
Full Basic |
Total Pay |
| Beginning Subscribers |
307 |
111,326 |
105,713 |
| Bulk Accounts |
0 |
2662 |
3581 |
| Total Beginning Subscribers |
0 |
20 |
6090 |
| Disconnects |
0 |
0 |
4084 |
| Downgrades |
0 |
462 |
700 |
| Upgrades |
203 |
2514 |
3590 |
| New |
510 |
111,620 |
104,416 |
| Reconnect |
0 |
1633 |
1073 |
| Ending Subscribers |
510 |
113,253 |
105,489 |
| Homes Passed |
185,367 |
| Extra Outlets |
79,021 |
| % of Penetration |
60.22% |
| Promotional Installs |
912 |
Operator's Incoming Calls Report - April 1997
| |
Month |
Year-To-Date |
| Total Calls Received |
76,615 |
317,501 |
| Total Calls Handled |
74,499 |
305,324 |
| # of Calls Answered After 30 Seconds |
65,974 |
263,756 |
| % of Calls Answered After 30 Seconds |
86.11% |
83.07% |
| # of Calls Abandoned After 30 Seconds |
2116 |
12,177 |
| % of Calls Abandoned After 30 Seconds |
2.76% |
3.84% |
| Average Answer Time (Seconds) |
|
|
| Busy Rate |
0.17% |
0.18% |
| Total Hours Staffed |
720 |
2880 |
Service Interruption Report - April 1997
|
Outages |
Month |
Year-To-Date |
| Total # of Outages |
132 |
588 |
| # of Planned Outages |
0 |
49 |
| % of Planned Outages |
0% |
8% |
| # of Unplanned Outages |
132 |
539 |
| % of Unplanned Outages |
100% |
92% |
| # of Subscriber Outages (service calls*) |
29,604 |
90,367 |
| % of Subscriber Outages (service calls*) |
12,463 |
49,135 |
| Total Subscriber Outage hours |
91,241,184 |
354,094,248 |
| Reliability % |
99.99% |
99.99% |
Service Call Report - April 1997
| |
Month |
Year-To-Date |
| Total Service Calls Received |
4154 |
18,999 |
| Total service Calls Scheduled |
4154 |
18,999 |
| Total Service Calls Completed |
3408 |
16,749 |
| Within 24 Hours |
1311 |
5566 |
| % Within 24 Hours |
38.5% |
33.2% |
| Within 36 Hours |
2088 |
8772 |
| % Within 36 Hours |
61.3% |
52.4% |
| After 36 Hours |
1320* |
7977 |
| % After 36 Hours |
38.7% |
47.6% |
| % of Subscriber Service Calls |
2.8% |
3.4% |
| *892 Calls Were Scheduled Later than 36 Hours Due to Customer Request |
Installation Report - April 1997
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
4109 |
14858 |
| Total Installs Completed |
3769 |
13247 |
| # Within 7 Days |
2909 |
11294 |
| # After 7 Days |
860* |
1953 |
| % Within 7 Days |
77.18% |
85.26% |
| *448 Installs Were Scheduled After 7 Days Due to Customer Request |
Construction Report - April 1997
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Bridgefield Villas |
0.12 |
0.07 |
CON |
| 2 |
Wedgewood, 2 |
1.08 |
0.00 |
NS |
| 3 |
Quality Inn |
0.07 |
0.00 |
|
| 4 |
Sycamore Springs Condos |
0.10 |
0.00 |
CON |
| 5 |
Sycamore Springs |
0.20 |
0.00 |
NS |
| 6 |
Buck Creek Woods, 2 |
0.65 |
0.00 |
NS |
| 7 |
Oakland Hills, 8 |
0.54 |
0.00 |
NS |
| 8 |
Churchman Estates, 2 |
0.43 |
0.00 |
NS |
| 9 |
Churchman Estates, 3 |
0.63 |
0.00 |
NS |
| 10 |
Vineyards of Fall Creek |
0.55 |
0.02 |
NS |
| 11 |
River Run, 2 |
1.55 |
0.00 |
NS |
| 12 |
Woods & Meadows |
1.27 |
0.00 |
NS |
| 13 |
Branch Creek @ Pike |
0.95 |
0.00 |
NS |
| 14 |
Willow Pond |
0.27 |
0.00 |
NS |
| 15 |
Grassy Creek, 3 |
0.89 |
0.00 |
NS |
| 16 |
Briarbrook Farms, 1 |
0.57 |
0.20 |
NS |
| 17 |
Speedway Woods |
0.86 |
0.00 |
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums | |
