Comcast Report
Subscriber Totals - October 1996
|
October 1996 |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
110,272 |
105,243 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
111,905 |
106,316 |
| Disconnects |
0 |
3156 |
3840 |
| Downgrades |
0 |
0 |
3753 |
| Upgrades |
0 |
235 |
2656 |
| New |
0 |
867 |
1420 |
| Reconnect |
|
2328 |
3817 |
| Ending Subscribers |
307 |
112,179 |
106,616 |
| Homes Passed |
184,036 |
| Extra Outlets |
75,971 |
| % of Penetration |
60.95% |
| Promotional Installs |
1408 |
Operator's Incoming Calls Report - October 1996
|
October 1996 |
Month |
Year-To-Date |
| Total Calls Received |
90,543 |
482,892 |
| Total Calls Handled |
79,799 |
448,869 |
| # of Calls Answered After 30 Seconds |
70,252 |
402,020 |
| % of Calls Answered After 30 Seconds |
88.04% |
89.56% |
| # of Calls Abandoned After 30 Seconds |
3750 |
17,349 |
| % of Calls Abandoned After 30 Seconds |
4.14% |
3.59% |
| Average Answer Time |
4.03 |
4.72 |
| Busy Rate |
4.93% |
5.00% |
| Total Hours Staffed |
744 |
7320 |
Service Interruption Report - October 1996
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
277 |
2466 |
| # of Planned Outages |
39 |
623 |
| % of Planned Outages |
14% |
25% |
| # of Unplanned Outages |
238 |
1843 |
| % of Unplanned Outages |
86% |
75% |
| % of Subscriber Service Calls |
3.71% |
3.36% |
| Total Subscriber Outage Hours |
470 |
5241 |
Service Call Report - October 1996
|
October 1996 |
Monthly |
Year-To-Date |
| Total Service Calls Received |
1666 |
14,403 |
| Total Service Calls Scheduled |
1666 |
14,403 |
| Total Service Calls Completed |
1666 |
14,403 |
| Within 24 Hours |
868 |
7765 |
| % Within 24 Hours |
52.1% |
53.9% |
| Within 36 Hours |
1324 |
13,206 |
| % Within 36 Hours |
79.5% |
91.7% |
| After 36 Hours |
342 |
1197 |
| % After 36 Hours |
20.5% |
8.3% |
Installation Report - October 1996
|
October 1996 |
Month |
Year-To-Date |
| Total Installs Scheduled |
4244 |
35,105 |
| Total Installs Completed |
4244 |
34,738 |
| # Within 7 Days |
3342 |
29,567 |
| # After 7 Days |
902 |
5171 |
| % Within 7 Days |
78.75% |
85.11% |
Construction Report - October 1996
| # |
Construction Location |
U/G |
A |
Type |
| 1 |
Saddlebrook South, 3C |
0.45 |
|
N/S |
| 2 |
Keeneland Crest Apts |
0.27 |
|
APT |
| 3 |
Windham Lake II |
0.26 |
|
CON |
| 4 |
Guion Creek Woods |
0.09 |
0.04 |
CON |
| 5 |
Coldwater Court |
0.13 |
|
N/S |
| 6 |
Hidden Creek Condo |
0.06 |
|
CON |
| 7 |
Tansel Crossing, 2 |
0.06 |
|
N/S |
| 8 |
Stable Chase Estates, 1 |
1.39 |
|
N/S |
| 9 |
Paddock @ Stable Chase |
1.14 |
|
N/S |
| 10 |
Woodland Place, 2 |
0.30 |
|
N/S |
| 11 |
Crystal Pointe, 3A |
0.43 |
|
N/S |
| 12 |
Woodland Place, 1 |
0.33 |
|
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| CON - Condominiums |
Public Service Announcements
June 1996
Local
-
Indiana Children's Trust Fund "License Plate"
-
Arts Council of Indianapolis "Indy's Rhythm & Hues"
-
Crimestoppers
-
Central Indiana Regional Blood Center
-
IMS Hall of Fame License Plate
-
Kilmer Academy IPS 69
-
Jr. Achievement "20 Kids"
-
PCA Careline
-
Edzootainment
-
Call B4 You Dig
-
Nature Conservatory "Listen"
National
-
Marines "Always"
-
Marines "Transformation"
-
March of Dimes "Fantasy"
-
Catholic Communication Campaign "TV-13 Values"
-
Ad Council Crime Prevention "Two Lives"
-
Ad Council Safety Belt "Childsplay"
-
Environmental Protection Agency "Clean Water"
-
National Guard "In Your Community"
-
Ad Council "Math is Power"
-
Drug Free Navy & Marines "Blue Angels"
-
US Dept of Agricultural "Harmony-Soil Conservation"
-
Denver Center for the Performing Arts
-
Fire Prevention "See-More Smoke"
-
Ad Council "Math Four Letter Word"
-
UNICEF Olympic-Aid
-
Navy "Doers"
-
Ad Council "Drunk Driving-Innocent People"
-
Lutheran Council "Together"
-
Ad Council "In America"
-
Red Cross "Mustang"
-
Ad Council "Smokey Says"
-
Hunter Safety
-
Ad Council "Vote 96"
-
American Lung Association "Morton Downey Jr." |
