Comcast Report
Subscriber Totals - March 1996
|
March 1996 |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
107,331 |
106,684 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
108,964 |
107,757 |
| Disconnects |
0 |
1911 |
2730 |
| Downgrades |
0 |
1609 |
3521 |
| Upgrades |
0 |
2406 |
1090 |
| New |
0 |
454 |
694 |
| Reconnect |
|
1514 |
4294 |
| Ending Subscribers |
307 |
109,818 |
107,584 |
| Homes Passed |
178,606 |
| Extra Outlets |
71,195 |
| % of Penetration |
61.49% |
| Promotional Installs |
953 |
Operator's Incoming Calls Report - March 1996
|
March 1996 |
Month |
Year-To-Date |
| Total Calls Received |
29,643 |
94,216 |
| Total Calls Handled |
28,437 |
90,026 |
| # of Calls Answered After 30 Seconds |
26,812 |
85,103 |
| % of Calls Answered After 30 Seconds |
94.29% |
94.53% |
| # of Calls Abandoned After 30 Seconds |
152 |
276 |
| % of Calls Abandoned After 30 Seconds |
0.53% |
0.31% |
| Average Answer Time |
4.6 |
5.38 |
| Busy Rate |
0.07% |
0.94% |
| Total Hours Staffed |
744 |
2184 |
Service Interruption Report - March 1996
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
199 |
538 |
| # of Planned Outages |
24 |
39 |
| % of Planned Outages |
12% |
7% |
| # of Unplanned Outages |
175 |
499 |
| % of Unplanned Outages |
88% |
93% |
| % of Subscriber Service Calls |
2.35% |
2.51% |
| Total Subscriber Outage Hours |
387 |
1365 |
Service Call Report - March 1996
|
March 1996 |
Monthly |
Year-To-Date |
| Total Service Calls Received |
1217 |
4350 |
| Total Service Calls Scheduled |
1217 |
4350 |
| Total Service Calls Completed |
1217 |
4350 |
| Within 24 Hours |
623 |
2284 |
| % Within 24 Hours |
51.2% |
52.5% |
| Within 36 Hours |
1170 |
4187 |
| % Within 36 Hours |
96.1% |
96.3% |
| After 36 Hours |
47 |
163 |
| % After 36 Hours |
3.9% |
3.7% |
Installation Report - March 1996
|
March 1996 |
Month |
Year-To-Date |
| Total Installs Scheduled |
2932 |
8616 |
| Total Installs Completed |
2932 |
8249 |
| # Within 7 Days |
2573 |
7213 |
| # After 7 Days |
360 |
1036 |
| % Within 7 Days |
87.72% |
87.44% |
Construction Report - March 1996
| # |
Construction Location |
U/G |
A |
Type |
| 1 |
Stratford Glen, Sect. 5 & 6 |
0.41 |
|
N/S |
| 2 |
Gray Arbor |
0.26 |
|
N/S |
| 3 |
Speedway Woods |
0.32 |
|
N/S |
| 4 |
Crooked Creek Village, West 4 |
1.2 |
|
N/S |
| 5 |
The Willows |
0.12 |
|
N/S |
| 6 |
Speedway Woods |
0.85 |
|
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| CON - Condominiums |
Community Events & Sponsorships
March 1996
Community Contributions & Donations Included:
-
NCAA Indoor Track Championships
-
Indianapolis Urban League
-
Deer Run Elementary Spring Festival
-
Fraternal Organization of Deputy Sheriffs
-
National Fire Safety Council
-
Police League of Indiana
-
Lawrence Township Foundation - Teacher's Appreciation
-
Chatard High School Silent Auction Fund-Raiser
-
Wayne Township 4-H
-
Faith United Methodist Church
-
Spring Mill Elementary Silent Auction Fund-Raiser
Public Service Announcements
March 1996
Local
-
Indiana Children's Trust Fund "License Plate"
-
Arts Council of Indianapolis "Indy's Rhythm & Hues"
-
Indiana Nature Conservatory "Listen"
-
Crime Stoppers
-
Full Circle Celebration
-
Horizon House
National
-
Marines "Always"
-
Marines "Transformation"
-
March of Dimes "Fantasy"
-
Catholic Communication Campaign "TV-13 Values"
-
Ad Council Crime Prevention "Two Lives"
-
Ad Council Safety Belt "Childs Play"
-
Environmental Protection Agency "Clean Water"
-
National Guard "In Your Community"
-
Ad Council "Math Is Power"
-
Drug Free Navy & Marines "Blue Angels
-
US Dept of Agriculture "Harmony-Soil Conservation"
-
Denver Center for the Performing Arts
-
Fire Prevention "See More Smoke"
-
Cease Fire "Paul Newman":
-
IRS "Telefile" |
