January

Telecom & Video Services Agency

	Operator Reports
		Bright House Networks
		Comcast Cablevision
	Cable Agency Reports
	In-Kind Reports
	Programming / Production Reports
	FCC Filings
	Telecom & Video Services Agency Reports

January 1996

Subscriber Totals - January 1996

January 1996	Limited	Standard	Total Pay
Beginning Subscribers	307	107,540	109,447
Bulk Accounts	0	1633	1073
Total Beginning Subscribers	307	109,173	110,520
Disconnects	0	2078	2976
Downgrades	0	5	2945
Upgrades	0	0	1385
New	0	405	673
Reconnect		1443	2450
Ending Subscribers	307	108,938	109,107
Homes Passed	178,017
Extra Outlets	70,364
% of Penetration	61.20%
Promotional Installs	831

Operator's Incoming Calls Report - January 1996

January 1996	Month & Year	Year-To-Date
Total Calls Received	35,283	35,283
Total Calls Handled	33,499	33,499
# of Calls Answered After 30 Seconds	1693	1693
% of Calls Answered After 30 Seconds	5.05%	5.05%
# of Calls Abandoned After 30 Seconds	81	81
% of Calls Abandoned After 30 Seconds	0.24%	0.24%
Average Answer Time	6.99	6.99
Busy Rate	5.52	5.52
Total Hours Staffed	744	744

Service Interruption Report - January 1996

Outages	Monthly	Year-To-Date
Total # of Outages	178	178
# of Planned Outages	4	4
% of Planned Outages	2%	2%
# of Unplanned Outages	174	174
% of Unplanned Outages	98%	98%
# of Subscriber Service Calls	3644	3644
% of Subscriber Service Calls	2.46%	2.46%
Total Subscriber Outage Hours	561	561

Service Call Report - January 1996

January 1996	Month & Year	Year-To-Date
Total Service Calls Received	1645	1645
Total Service Calls Scheduled	1645	1645
Total Service Calls Completed	1645	1645
Within 24 Hours	821	821
% Within 24 Hours	50%	50%
Within 36 Hours	1582	1582
% Within 36 Hours	96%	96%
After 36 Hours	63	63
% After 36 Hours	4%	4%

Installation Report - January 1996