Comcast Report
Subscriber Totals - February 1996
|
February 1996 |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
107,305 |
108,034 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
108,938 |
109,107 |
| Disconnects |
0 |
2542 |
3411 |
| Downgrades |
0 |
1743 |
4697 |
| Upgrades |
0 |
1922 |
2573 |
| New |
0 |
487 |
768 |
| Reconnect |
|
1902 |
3417 |
| Ending Subscribers |
307 |
108,964 |
107,757 |
| Homes Passed |
178,227 |
| Extra Outlets |
70,814 |
| % of Penetration |
61.14% |
| Promotional Installs |
1169 |
Operator's Incoming Calls Report - February 1996
|
February 1996 |
Month & Year |
Year-To-Date |
| Total Calls Received |
29,290 |
64,573 |
| Total Calls Handled |
28,090 |
61,589 |
| # of Calls Answered After 30 Seconds |
1605 |
3298 |
| % of Calls Answered After 30 Seconds |
5.71% |
5.35% |
| # of Calls Abandoned After 30 Seconds |
43 |
123 |
| % of Calls Abandoned After 30 Seconds |
0.15% |
0.20% |
| Average Answer Time |
4.54 |
11.53 |
| Busy Rate |
0.00% |
2.76% |
| Total Hours Staffed |
744 |
1488 |
Service Interruption Report - February 1996
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
161 |
339 |
| # of Planned Outages |
11 |
15 |
| % of Planned Outages |
7% |
4% |
| # of Unplanned Outages |
150 |
324 |
| % of Unplanned Outages |
93% |
96% |
| % of Subscriber Service Calls |
2.69% |
2.58% |
| Total Subscriber Outage Hours |
417 |
978 |
Service Call Report - February 1996
|
February 1996 |
Monthly |
Year-To-Date |
| Total Service Calls Received |
1488 |
3133 |
| Total Service Calls Scheduled |
1488 |
3133 |
| Total Service Calls Completed |
1488 |
3133 |
| Within 24 Hours |
840 |
1661 |
| % Within 24 Hours |
56.5% |
53.0% |
| Within 36 Hours |
1435 |
3017 |
| % Within 36 Hours |
96.4% |
96.3% |
| After 36 Hours |
53 |
116 |
| % After 36 Hours |
3.6% |
3.7% |
Installation Report - February 1996
|
February 1996 |
Month |
Year-To-Date |
| Total Installs Scheduled |
3313 |
5684 |
| Total Installs Completed |
3313 |
5317 |
| # Within 7 Days |
2752 |
4641 |
| # After 7 Days |
561 |
676 |
| % Within 7 Days |
83.07% |
87.29% |
Construction Report - February 1996
| # |
Construction Location |
U/G |
A |
Type |
| 1 |
Normandy Farms |
0.04 |
|
N/S |
| 2 |
Robertson Village, PH. 5 |
1.00 |
0.13 |
N/S |
| 3 |
Churchman Woods |
0.1 |
|
APT |
| 4 |
Meridian Village Subdivision |
0 |
|
N/S |
| 5 |
Oakland Woods, Sect. 1 |
0.57 |
|
N/S |
| 6 |
Cooper Point, 4 |
0.06 |
|
N/S |
| 7 |
Stratford Glen 5 & 6 |
0.02 |
|
N/S |
| 8 |
Willow Lakes |
0.13 |
|
N/S |
| 9 |
The Moorings, 7A |
0.6 |
|
N/S |
| 10 |
Worthington, VI |
0.31 |
|
N/S |
| 11 |
The Willows |
0.16 |
|
N/S |
| 12 |
Speedway Woods, 4 |
0.4 |
|
N/S |
| 13 |
Speedway Woods |
0.29 |
|
N/S |
| 14 |
Hidden Creek Apts |
0.05 |
|
APT |
| 15 |
Stratford Glen |
0.13 |
|
N/S |
| 16 |
Best Western Motel |
0.18 |
|
APT |
| 17 |
Cherry Tree Estates |
0.75 |
|
N/S |
| 18 |
Rockville & Washington |
0 |
|
APT |
| 19 |
Kensington Farms |
0.28 |
|
N/S |
| 20 |
Ivy Ridge |
0 |
|
N/S |
| 21 |
Bayswater @ Eagle Creek, Sect. 2 |
0.22 |
|
N/S |
| 22 |
Saddlebrook, South |
0.01 |
|
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| CON - Condominiums |
Community Events & Sponsorships
February 1996
-
Our March cable guide features our work with Electronics Technology students at the Walker Career Center in Warren Township as they build their own internal cable system for classrooms and other buildings. We commend Warren Township for offering students a unique "hands on" approach to learning while providing an economical solution to expanding media access for all of their students.
-
In late February, we have added a new program to our local programming line-up on Comcast Channel 50 in upgraded areas called Education Showcase. This 1/2 hour program shown twice weekly on Sunday at 12:30 PM and Tuesday at 7:00 PM is designed for teachers and parents to preview educational programming provided for the month by the major cable networks. It is also a great complement to the "Cable in the Classroom' magazine that we provide to area schools. On April 1st, we will expand this show to Channel 41 in all other areas of Marion County as initial feedback has been very positive.
-
In the near future, Comcast will be utilizing various unused time slots on Public Access to provide up-to-date system upgrade information for older areas of Marion County.
-
In late February, we began a month long promotion of our on-time guarantee through the use of commercials inserted on our most popular cable networks as we want our customers to know that Comcast is "willing to put it's money where it's mouth is" when it comes to arriving on time for our service and installation appointments. Since we have instituted our guarantee in February 1995, we have met our appointments over 95% of the time, even through the worst weather.
-
In conjunction with CIRRI, the Central Indiana Radio Reading Network, we are running a PSA designed to alert our print impaired customers of this free service we provide though our FM cable band. We have had some response from this PSA, however, it is still early to tell the interest among our customers.
Public Service Announcements
February 1996
Local
-
Indiana Children's Trust Fund "License Plate"
-
Indiana Dept of Natural Resources "Hunting Safety"
-
Crime Stoppers
-
Indiana Nature Conservatory "Listen"
-
Black History Month
National
-
Marines "Always"
-
Ad Council American Red Cross "X"
-
March of Dimes "Fantasy"
-
Catholic Communication Campaign "TV-13 Values"
-
NNFA "Mike Farrell"
-
Ad Council Safety Belt "Childs Play"
-
Environmental Protection Agency "Clean Water"
-
National Guard "In Your Community"
-
Ad Council "Math is Power"
-
Drug Free Navy & Marines "Blue Angels"
-
US Dept of Agriculture "Harmony-Soil Conservation"
-
Stop the Violence Campaign
-
Fire Prevention "See More Smoke"
-
Cease Fire "Paul Newman"
-
IRS "Telefile" |
