Comcast Report
Subscriber Totals - April 1996
|
April 1996 |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
108,185 |
106,511 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
109,818 |
107,584 |
| Disconnects |
0 |
2786 |
4565 |
| Downgrades |
0 |
80 |
5978 |
| Upgrades |
0 |
80 |
1606 |
| New |
0 |
1002 |
677 |
| Reconnect |
|
1897 |
4758 |
| Ending Subscribers |
307 |
109,931 |
104,082 |
| Homes Passed |
180,267 |
| Extra Outlets |
72,357 |
| % of Penetration |
60.98% |
| Promotional Installs |
926 |
Operator's Incoming Calls Report - April 1996
|
April 1996 |
Month |
Year-To-Date |
| Total Calls Received |
49,242 |
143,458 |
| Total Calls Handled |
45,423 |
135,449 |
| # of Calls Answered After 30 Seconds |
40,299 |
125,402 |
| % of Calls Answered After 30 Seconds |
88.72% |
92.58% |
| # of Calls Abandoned After 30 Seconds |
2369 |
2645 |
| % of Calls Abandoned After 30 Seconds |
4.81% |
1.84% |
| Average Answer Time |
8.11 |
6.06 |
| Busy Rate |
0.00% |
1.40% |
| Total Hours Staffed |
720 |
2904 |
Service Interruption Report - April 1996
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
214 |
752 |
| # of Planned Outages |
16 |
55 |
| % of Planned Outages |
7% |
7% |
| # of Unplanned Outages |
198 |
697 |
| % of Unplanned Outages |
93% |
93% |
| % of Subscriber Service Calls |
2.52% |
2.51% |
| Total Subscriber Outage Hours |
614 |
1979 |
Service Call Report - April 1996
|
April 1996 |
Monthly |
Year-To-Date |
| Total Service Calls Received |
1347 |
5697 |
| Total Service Calls Scheduled |
1347 |
5697 |
| Total Service Calls Completed |
1347 |
5697 |
| Within 24 Hours |
802 |
3086 |
| % Within 24 Hours |
59.5% |
54.2% |
| Within 36 Hours |
1219 |
5406 |
| % Within 36 Hours |
90.5% |
94.9% |
| After 36 Hours |
128 |
291 |
| % After 36 Hours |
9.5% |
5.1% |
** - Response times were negatively impacted this month by the severe weather we experienced in April.
Installation Report - April 1996
|
April 1996 |
Month |
Year-To-Date |
| Total Installs Scheduled |
2910 |
11,526 |
| Total Installs Completed |
2910 |
11,159 |
| # Within 7 Days |
2226 |
9439 |
| # After 7 Days |
684 |
1720 |
| % Within 7 Days |
76.49% |
84.59% |
Construction Report - April 1996
| # |
Construction Location |
U/G |
A |
Type |
| 1 |
Oakland Woods, Sect. 1 |
0.15 |
|
N/S |
| 2 |
Country Pointe, 2 |
0.72 |
|
N/S |
| 3 |
Gray Arbor |
0.11 |
|
N/S |
| 4 |
Bramblewood |
0.87 |
|
N/S |
| 5 |
Sparrowood, 2 |
0.39 |
|
N/S |
| 6 |
Meridian Village |
0.09 |
|
N/S |
| 7 |
Oaklandon Meadows, Sect. 1 PH. 2 |
0.36 |
|
N/S |
| 8 |
Keeneland Crest |
0.24 |
|
APT |
| 9 |
Speedway Woods |
0.33 |
|
N/S |
| 10 |
Bel Moore, Sect. 2 |
0.62 |
|
N/S |
| 11 |
Irongate Aerial |
0.26 |
0.98 |
N/S |
| 12 |
Rooker Run |
0.62 |
|
N/S |
|
Dwelling Codes |
| APT - Apartments |
| NS - New Subdivision |
| CON - Condominiums |
Community Events & Sponsorships
April/May 1996
-
Comcast is, once again, a sponsor of the Chamber of Commerce's Local Government Reception at the Circle Theatre tomorrow beginning at 5:30 PM. We would like to extend a personal invitation to members of the Cable Franchise Board and members of the Cable Communications Agency.
-
We are embarking on a multi-month campaign to stop cable theft by stepping up our internal auditing efforts. Cable theft is a major reason for service calls as those individuals that pirate cable often utilize poor quality workmanship and materials which can result in reduced signal quality for paying customers. In addition, communities are negatively effected by lost franchise revenues. We encourage any of our customers that are aware of someone stealing cable to contact our office. Those customers that provide us with any lead that can be confirmed by our auditors will receive one month of free cable service.
-
This last Friday in the Indianapolis Star, we announced some exciting news for about 105,000 of our non-upgraded customers. On June 17th, we will be adding four of our most popular cable channels and Pay-Per-View movies that are currently carried in our upgraded areas. This earlier than expected upgrade has been made possible by replacing long runs of coaxial cable with fiber optic cable, discontinuing little used FM services, and combining different franchise area government channels to one channel. To gauge customer channel references, on May 17th, we launched a new channel called Comcast SNEAK PEAK on Channel 42. For 21 days we will preview ESPN2, BRAVO, SPEEDVISION, THE HISTORY CHANNEL, THE LEARNING CHANNEL, COMEDY CENTRAL, and THE SCI-FI CHANNEL. At the conclusion of this preview, we will randomly survey customer preferences to help us decide on four new services to launch along with a new version of the Comcast SNEAK PEAK channel and Pay-Per-View movies.
Public Service Announcements
April 1996
Local
-
Indiana Children's Trust Fund "License Plate"
-
Arts Council of Indianapolis "Indy's Rhythm & Hues"
-
Indiana Nature Conservatory "Listen"
-
Crime Stoppers
-
Full Circle Celebration
-
Horizon House
National
-
Marines "Always"
-
Marines "Transformation"
-
March of Dimes "Fantasy"
-
Catholic Communication Campaign "TV-13 Values"
-
Ad Council Crime Prevention "Two Lives"
-
Ad Council Safety Belt "Childs Play"
-
Environmental Protection Agency "Clean Water"
-
National Guard "In Your Community"
-
Ad Council "Math Is Power"
-
Drug Free Navy & Marines "Blue Angels
-
US Dept of Agriculture "Harmony-Soil Conservation"
-
Denver Center for the Performing Arts
-
Fire Prevention "See More Smoke"
-
Cease Fire "Paul Newman":
-
IRS "Telefile" |
