Comcast Report
Subscriber Totals - September 1996
| |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
109,699 |
103,044 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
111,332 |
104,117 |
| Disconnects |
0 |
3214 |
3331 |
| Downgrades |
0 |
10 |
3330 |
| Upgrades |
0 |
0 |
2925 |
| New |
0 |
863 |
1333 |
| Reconnect |
|
2934 |
4602 |
| Ending Subscribers |
307 |
111,905 |
106,316 |
| Homes Passed |
183,839 |
| Extra Outlets |
75,302 |
| % of Penetration |
60.87% |
| Promotional Installs |
1901 |
Operator's Incoming Calls Report - September 1996
| |
Month |
Year-To-Date |
| Total Calls Received |
63,969 |
392,349 |
| Total Calls Handled |
57,164 |
369,070 |
| # of Calls Answered After 30 Seconds |
48,890 |
331,786 |
| % of Calls Answered After 30 Seconds |
85.53% |
89.90% |
| # of Calls Abandoned After 30 Seconds |
2489 |
13,599 |
| % of Calls Abandoned After 30 Seconds |
3.89% |
3.47% |
| Average Answer Time (Seconds) |
4.03 |
4.72 |
| Busy Rate |
6.07% |
4.62% |
| Total Hours Staffed |
720 |
6576 |
Service Interruption Report - September 1996
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
331 |
2189 |
| # of Planned Outages |
104 |
584 |
| % of Planned Outages |
31% |
27% |
| # of Unplanned Outages |
227 |
1605 |
| % of Unplanned Outages |
69% |
73% |
| % of Subscriber Outages (service calls*) |
3.60% |
2.95% |
| Total Subscriber Outage hours |
557 |
4771 |
Service Call Report - September 1996
| |
Monthly |
Year-To-Date |
| Total Service Calls Received |
1872 |
12,737 |
| Total Service Calls Scheduled |
1872 |
12,737 |
| Total Service Calls Completed |
1872 |
12,737 |
| Within 24 Hours |
1083 |
6897 |
| % Within 24 Hours |
57.9% |
54.1% |
| Within 36 Hours |
1753 |
11,882 |
| % Within 36 Hours |
93.6% |
93.3% |
| After 36 Hours |
119 |
855 |
| % After 36 Hours |
6.4% |
6.7% |
Installation Report - September 1996
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
4901 |
30,861 |
| Total Installs Completed |
4901 |
30,494 |
| # Within 7 Days |
4051 |
26,225 |
| # After 7 Days |
850 |
4269 |
| % Within 7 Days |
82.66% |
86.00% |
Construction Report - September 1996
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Shorewalk |
0.00 |
|
CON |
| 2 |
Fountain Springs, Sect. 2 |
0.51 |
|
NS |
| 3 |
Forest Edge |
0.16 |
|
NS |
| 4 |
Admirals Bay, Sect. 7 |
0.17 |
|
NS |
| 5 |
Tansel Crossing, Sect. 2 |
0.50 |
|
NS |
| 6 |
McCord's Crossing, Sect. 2 |
0.43 |
|
NS |
| 7 |
Oakland Woods, 2B |
0.53 |
|
NS |
| 8 |
Crooked Creek Villages East, Sect. 2 |
0.64 |
|
NS |
| 9 |
Super 8 Motel |
0.00 |
|
|
| 10 |
Brookwood Apts |
2.20 |
0.20 |
APT |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Public Service Announcements
September 1996
Local
-
Indiana Children's Trust Fund "License Plate"
-
Arts Council of Indianapolis "Indy's Rhythm & Hues"
-
Circle City Classic
-
Crime Stoppers
-
Central Indiana Regional Blood Center
-
Indiana Aids Walk
-
Missing Teens
-
IMS Hall Of Fame License Plate
-
Kilmer Academy IPS 69
-
Jr. Achievement "20 Kids"
-
PCA Careline
-
Edzootainment
-
Call B4 You Dig
-
Nature Conservatory "Listen"
-
Washington Twshp Schools "Rededication Weekend"
National
-
Marines "Always"
-
Marines "Transformation"
-
March of Dimes "Fantasy"
-
Catholic Communication Campaign "TV-13 Values"
-
Ad Council Crime Prevention "Two Lives"
-
Ad Council Safety Belt "Childsplay"
-
Environmental Protection Agency "Clean Water"
-
National Guard "In Your Community"
-
Ad Council "Math Is Power"
-
Drug Free Navy & Marines "Blue Angels"
-
US Dept of Agricultural "Harmony-Soil Conservation"
-
Denver Center for the Performing Arts
-
Fire Prevention "See-More Smoke"
-
ADA Walktoberfest
-
Ad Council "Math Four Letter Word"
-
UNICEF Olympic-Aid
-
Navy "Doers"
-
Ad Council "Drunk Driving-Innocent People"
-
Lutheran Council "Together"
-
Ad Council "In America"
-
Red Cross "Mustang"
-
Ad Council "Smokey Says"
-
Hunter Safety
-
Ad Council "Vote 96"
-
American Lung Association "Morton Downey Jr." |
